Steve,

Everything was fine during the entire experience. Front yard looks great and I have gotten lots of compliments from neighbors. Due to an oversight on my part we have a little leftover work to be done. Paul has given me a quote and I have given him my approval. Now it is just a matter of getting it scheduled. Paul was very helpful and easy to work with. In fact, your entire crew was great. Always polite and they explained things as needed. I will be moving forward with the backyard and plan on contacting Paul after the holidays so we can complete the plans and get on your schedule.

Thank You

Kathy
Dublin

Hello Steve,

My new front yard looks wonderful! I am happy with the results. Your team did great design work with the river rock on top of the Lodi pebbles. I was concerned about the "look" of so much of the Lodi and the river rock is perfect. The plants are already starting to look fuller; even a few flowers!

The plastic address sign on my house is damaged. Any chance your team remembers noticing it before or after? I've attached a picture.

That all said, I am so pleased at the results of the excellent work of your team. I've attached a few pictures. I will leave your sign up for a couple of weeks. I think I've noticed a few cars slowing done to look. I am on a corner so perfect for viewing.

Best regards,

Denise

On Tuesday, December 1, 2020, Steve Hansen wrote:

Good morning Denise

Jack questioned Greg and it ends up that we did break your address cover. Evidently one of the guys was blowing dust off the walls and the address cover wasn�t very tight and it blew off and cracked. They tried to glue it and thought it was OK.

We can see from the pictures it is not. We will locate another one and replace it for you no problem.

Sorry for the confusion.
Steve

Hi Steve,

You have a great, honest team. Much appreciated in this day and age of people not being honest. I had some electrical work done with a minor kitchen remodel in my home a couple of years ago and am still having problems. I'll never use Lowe's contractors again.

I look forward to the replacement address cover; no rush.

Thank you,
Denise
Pleasanton

Hi, Steve,

Thanks for reaching out. Yes, the work was completed and no loose ends. Louis was fantastic, knowledgeable, transparent, and very responsive. I am totally happy with the work crew, who were hard working and helpful, and amazed that they finished so quickly.

I plan to write a glowing review for yelp and Google this weekend.

Take good care and thanks for following up.

Sincerely,

Kamala
San Leandro

Good morning Steve.

I am quite pleased with the work down by your company. There were some glitches that required reworking, but Louis and crew were very responsive. He was never defensive about me questioning something.

I will recommend your company to others without hesitation.

Thank you for checking with me.

Lydia
Castro Valley

Hello Steve,

Thank you for your email. I appreciate you reaching out. Just waiting for the correct size shade sail, the backyard is beautiful! The sail will be the "cherry on top".

It was a wonderful experience and all your staff, Greg, Ricardo, Austin and the others who came a few times, were so easy to work with. They listened when I had questions and addressed them quickly with ease. They arrived on time every day and cleaned up after themselves before they left.

Louis was in contact at all times and I learned to "trust the process & his vision" for the space. I can say that was a bit harder for me but you guys are the experts so I let things unfold as they needed. So glad I did!

I remember you telling me that a garden takes time and things get added throughout the years and I can't wait to see what it looks like a year from now.

Thank you Thank you Thank you!

Your very happy customer,

Tricia
Hayward

Steve,

Thanks for taking the time to meet with us today at your show yard and gardens. We really saw some good ideas and are newly excited about our yard. You really listened to us and provided some interesting solutions.

You have an amazing team.

Carol and Lionel
Fremont

Steve,

Malia and I are very happy with the outcome of our project. Your team did an amazing transformation of our yards. We never once wondered what was going on, or what was happening next. Louis kept in contact every step of the way. He has to be one of the best project managers I have ever worked with.

If the team had questions they asked. If they had recommendations they explained them and gave me the option to take them.

You have an amazing team.

Thank you again. Warm regards..

Eric
Hayward

Steve the job has been completed and your two employees did an excellent job they were very courteous and helpful and I have no problems with them at all.

It has been approximately 20 years since you installed our first project and hopefully we can do it almost that long again.

Again thanks Steve and they did an excellent job

Bye-Bye

Kent and Mike
San Leandro

Hi Steve,

Yes, I am VERY happy with my back yard. Louis was great to work with, was very prompt at getting back to me, and always took care of every concern I had. He has Hugo coming out later today to look at the sprinkler system, and add a light - which should be the end of the job.

I'd also like to recognize Raul and Evan on the crew. They were here early every day and kept things clean while doing quality work.

Thank you for asking,

Ed
Dublin

Hi Steve,

Thank you so much for your follow up letter. We have enjoyed our new backyard immensely and very happy we had it completed before the shelter in place requirements. We find ourselves out in the backyard much more now. It’s like the house got bigger. Our experience with the workers at the time was excellent, and lately Louis and Artemio have been particularly attentive and helpful.

I would like to take advantage of your offer of help from your horticulturist, as I tend to like to do my gardening and maintenance myself but my knowledge of pruning and how to tend to the different new plants is poor to say the least. Any help or advice you can give me would be greatly appreciated.

I’m currently available every day. Thanks

Rick

Hi Steve,

So sorry for not getting back to you sooner. Actually, Lisa has been wanting to send you a mail describing how much we love the way the project came out. There are no words to explain how satisfied we are. Lisa can articulate some of the details. I will say this. Our yard looks like a resort where there should be waiters coming up to your table and taking your drink order! I just finished putting outside speakers around the perimeter of the yard to add a little more ambiance. It is an incredible yard.

Lisa has been so busy at work that she has not had the bandwidth to write you related to your company and what you deserve to hear. Doing business with your company has been a pleasure! I don't say that lightly. Hats off to Paul, Jack, and Artemio. Artemio is an artist and Paul and Jack are so responsive to questions and suggestions we present to them. Keep those guys on your payroll. It is rare to get this kind of workmanship from employees. Anyway, stay tuned for Lisa’s e-mail. We hope someday you can stop by and take a look at your final product!

Thank you Steve and hope to see you soon. Great Job!!

Will and Lisa
Livermore

Hi Steve,

Thanks for following up. We had a great experience with Louis.

We considered going with a cheaper contractor when we first got the Hansen bid. But Louis assured us his responsiveness and attention to quality would not be matched. We believe he met his word. We were very happy with how he responded so quickly to our questions, accommodated some change requests, and was gracious but reasonable the whole time. I do plan on sharing a yelp review of our experience.

Maggie
Castro Valley

When we wanted to plan our renovated backyard we visited Hansen and had a great experience.

What we wanted and why emerged as we talked through likes and dislikes, bonded over our dogs and how we loved to sit outside with them, and looked at options.

A few months later, our vision was realized and today our afternoons and evenings on a swing in a vine pergola next to a waterfall make the hottest summer days delightful.

And you’ll never meet nicer, more professional people. Enjoy!

Merv
Pleasanton

Hello Steve. We are very happy with our recent project. Everyone was helpful, professional, and capable. The work was done well. Also, everyone answered our questions and gave suggestions as we hoped. We will certainly contact you again for our next project whenever that may be and we’ll suggest our friends contact you, too.

Carl
Livermore

Thank you Steve for the check in.

Second time in 4 years using Hansen for major work. This time additional landscaping, drip and redwood screening for front and back hillside. Got bid just after reopening and they were booked until July but communicated that. Installed everything in 2.5 days with a crew of 4 or five. Three very solid redwood screens of my specs and many, many yards of shredded black mulch. Added some of my own potted plants to the plan for no charge. Really happy with professional results

All went really smoothly and Artemio was especially accommodating on some suggestions I had.

Larry
Lafayette

Thank you Steve for the check in.

All went really smoothly and Artimo was especially accommodating on some suggestions I had.

Just waiting for plants to grow now!

Larry
Lafayette

Hi Louis,

Thank you so much for following up with this list of plants.

It was really so helpful to chat with you on Wednesday. I can't tell you how much we appreciated your suggestions and insight. I feel like it was exactly what we needed to get us over the hump and start chipping away at this long-term hillside project!

Waiving the fee was so incredibly generous of you, and Jude and I really appreciate it. Honestly, it meant so much to us. A million thank yous. If you ever need a favor, an extra hand on a local job or anything, I'd love the chance to repay your generosity.

I'm excited to get started building my Moss rock walls. Hoping to go check out Clark's rockery this weekend and begin scoping the job. I've been doing some you tube searches for dry stack moss rock wall videos, and not seeing anything that really resembles what we're trying to achieve, either for the main retaining wall atop the hill, or for the cross-hill path we want to create. If you've got any helpful videos you can share, or even just a few good images of projects that resemble ours, please shoot em our way.

Hope to see you around again sometime - stay healthy, stay safe.

Ben
Castro Valley

Hi Steve - All work is finished and looks great. Manu came by this morning and took care of a few minor things - he was a pleasure to work with - as was the entire team Louis is very responsive and ensured that I was taken care of and he checked in frequently.

One of the things we briefly discussed was quarterly maintenance. I am hoping that is an option.

Please let me know if I can get on that quarterly maintenance schedule.

Thanks Again,
Barbara
Concord

Good morning, Steve.

We hope you, your family and employees are doing well through all this "stuff." I just want to let you know how happy we are with our latest project -- a deck refinish, a fern re-pot, new lemon trees, and a general refresh of rocks in the front and back. As always, it was a pleasure to work with Louis. He gave us some good ideas and advice (he sent us to Sunol Pottery to find some large planters at a great price). Louis always kept us informed as to when the work would be scheduled since we initiated this project just before the quarantine began so we knew there would be a delay. Your onsite employees are great to work with.

Although we haven't been able to entertain as usual I thought you might get a kick out of knowing that our backyard is now the official site of our HOA Association Board of Directors meetings. It has been deemed a pandemic friendly landscape. Feel free to use this in your advertising along with drought friendly. ??

Thanks again, Steve, and take care.

Sheryl
San Leandro

Thanks for checking in Louis. Greg was very helpful yet again, and I think we are at the end of the road on the project.

We are both very pleased with how everything turned out. I’m sitting in my hot tub now admiring the great piece of art that your Hansen team has created in our back yard.

Everything works together well. The different surfaces and coverings compliment the different textures of light and sight lines and the trees and plants all play their supporting roles to create a space we have greatly enjoyed.

It has been especially helpful to me in that it has given me a refuge from the Groundhog Day syndrome that has characterized the pandemic. Thanks to you and everyone from the Hansen Team. Special thanks to Miguel for the craftsmanship and thought he brought to bear in the creation of the decks. Everyone who has seen them has commented on how truly beautiful they are. Thank you, thank you, thank you. I can’t say it enough!

Sincerely,
Steve and Elizabeth
Castro Valley

We are very pleased with the final product. You were concerned about everyone’s health, and we thank you. It’s an easy recommendation if you need one.

Thanks!

Sheryl
San Leandro

Hi Steve,

I had a few little concerns and Louis came by today and is arranging to have them dealt with. Louis has been very nice to deal with, and has been very responsive. We are very happy with our yard and have been getting compliments. Our grandkids love the artificial grass!

Thanks!

Sharon
Castro Valley

Hi Steve,

The project is nearly completed; there’s just a couple of loose ends that Louis is planning on following up with me about. However, the majority of it is done and we are so happy to see the design come to life. This was definitely worth the wait, even if it wasn’t planned. Your team and Louis are professional, quick and easy to work with. Our neighbors also mentioned how professional and great your team works.

We really appreciate all the hard work and attention to detail. I can probably say that for not only me, but also Madhu as well.

Thanks again,

Vijay
Fremont

Dear Steve,

All-American Fence Corp. has placed my home on its schedule for the installation of a new fence next month, a fact made possible only because a team of your extraordinary employees succeeded in pushing forward this important project:

1. Paul Wieber: Paul has been my estimator for two projects now. He has that rare ability to see and comprehend both the big picture and the smallest details of a project. He is knowledgeable and communicates with clients such as me with simple and direct clarity.

2. Jack Forshaw: I deal with Jack more frequently and regularly than any other Hansen team member. Despite the many difficulties presented by my ever-changing schedule, he somehow always accommodates me. I also appreciate his concern for the health and safety of your landscaping and gardening crews, especially during soul-crushing heat waves.

3. Marcia: Marsha is a wonderful exception when I compare her to the billing personnel of other companies. Her sincere appreciation for the business generated by your clients gives me no regrets whatsoever when I submit my payments.

4. Greg: Greg is an outstanding crew chief. He has the ability to take a landscaping project and turn it into a collaborative effort with clients such as me. He listens intently to clients who, in turn, benefit greatly from suggestions based on his firsthand experience as a landscaper. Moreover, he leads by example, working as hard as his crew members.

5. Garret and Ricardo: These great crew members were the "iron men" who worked at my home most recently. They shrugged off unbearably hot weather and the most physically demanding work possible like cyborgs. I thank them very much for their effort.

Most sincerely,

Jeff
Hayward

Hi Steve,

Thanks for checking in. We are super happy with the work your team did at our house. Louis and the team did a great job. No loose ends or concerns at all.

Thanks again for your help

Jason
Oakland

Steve,

The yard looks great. I’m so glad I decided to do the work. That ground cover between the pavers was just a mess and it was hard to clean the leaves, twigs and debris out of it. It died back in the winter then the rain made the dirt between the pavers turn into mud and it was just a mess the entire design now looks more polished since they added the moss rock along the edges and trimmed off the lower edge of the deck with an additional piece of wood.

I still miss the grass back there , and so do the dogs, but between the tree shade and the tree roots the grass just wouldn’t grow anymore Overall this is a better design because it’s easier to maintain (I’m in my mid 60’s now and just can’t work in the yard as much as I’d like to) so the design is more suitable for me and it’s “waterwise”.

Thank you so much for still providing your good old fashioned customer service and an excellent staff. Your gang is the best including Hugo and Raul as well as Justin and Jack, who often went out of their way to help me get the yard spruced up this year. I don’t want to leave out Marsha and Peter who are always willing to help and of course Paul.

Thanks again Steve everything was excellent!

Patti
Castro Valley

Hi Steve,

Thanks for checking in. The project turned out wonderfully and your crews were very considerate of our neighbors while on the site!

Regards,

Patrick
Castro Valley

Steve,

Five stars for Paul 😊

Pleasant,
courteous disposition
Good listener
Very helpful

Thanks for assigning this high quality person to my project.

Patti
Castro Valley

Hansen Landscape just completed a front yard makeover for us and we are very happy with the finished product. The quality of their work and level of professionalism. Louis was the overall project designer and lead. He was responsive and available throughout the design and construction phase. We made a few adjustments during the construction phase and they accommodated them with ease.

We did our due diligence and got three bids from licensed/bonded contractors. Hansen's wasn't the lowest but Steve the owner gave us the highest level of confidence and established trust from the very beginning. If you are looking for a low ball bid with no price integrity then Hansen's is not the company for you. However, if trust, honestly, price integrity, quality and reliability are important then we would definitely recommend Hansen's. We are looking forward to working with them on phase 2/backyard next year.

Ben
Danville

Hi Steve!

Thank you so much for your follow up letter! I have been travelling and haven't had a chance to reply until now.

I have been very happy with Hansen's work on landscaping my townhouse.

I really appreciate your checking in on the project and my thoughts re same. I chose Hansen to do my project (a small job to you, but the world to me) because I believed you would be "here if you need us," and to date that has been the case.

I have some other needs that are maintenance related and not installation related (tree trimming, drip system check up) and I will call the office today about them. I believe you will stand behind your work and make things right that go awry., I really like Josh and Roberto who are my gardeners and have no qualms with them.

Thanks again Steve.

Georgia
Castro Valley

Thanks, Steve.

Your crews are great. They are hard workers and know their trades. I appreciate them taking time to explain things to me and ask questions when necessary. It helped us make minor adjustments along the way that enhanced the project. And they are pleasant to talk to. They also clearly like their jobs.

As we near the end, I am trying to make sure we didn’t miss anything . Luckily, Louis is very responsive. I have checked in with him regarding questions I have, and he is so good at getting back to me. I am confident that we are in great shape for this last week.

The electrician comes tomorrow. I will finally have twinkling lights to light up my gorgeous new yard. For now, I keep wandering out there to imagine.

You have a great team. As a fellow business owner, I am glad to have worked with you and your crew.

Happy Thanksgiving.

Regards,

Peggy
Hayward

We are impressed with the dedication, integrity, and work ethic of your employees and sub contractor.

Alan and Pat
Hayward

Hi Steve,

The crew completed my project on Thursday. I love it! The crew was friendly, informative and efficient. Paul was awesome! I wish I could have done the whole project at one time. When I am ready for the next phase, I will definitely be giving you a call. Your gardens are an inspiration.

Thank you,

Emma
Pleasanton

Louis did an outstanding job from start to finish. He came right out after my initial inquiry to assess our yard. He listened to my wishes and gave suggestions based on his vast knowledge of landscaping. After we accepted the bid and scope of work he set a timely date. We were fortunate that Hugo and Raul were the installers. They did an amazing job and worked very hard and had the project done in 2 days. Louis checked in everyday then came and did a walkthrough after completion. Very professional. I would hire them again in a heartbeat.

Patti

Everything looks great... it is such an improvement. Greg and his crew were excellent. They worked hard and always made sure they were doing things the way we wanted them done. When asked, Greg would offer suggestions (where to place boulders) and that was good too. Thank you once again for all your patience with us.

Don and Carol (second time customers)
Castro Valley

Hi Steve,

We are extremely satisfied with the overall project and the experience we had with your crew. Louis was an absolute pleasure to work with. He was always available and responsive, patient, and understanding. We never once worried about the project as we knew we were in good hands. Thanks so much for the positive experience! We will definitely reach out to you in the future should we decide to work on the rest of the backyard and will recommend you guys to all of our friends.

Thaks again,

Laurie
Castro Valley

Hi Steve,

Paul has been awesome! And really patient and helpful during the initial stages of design and initiation of the project. Team is here this morning to install Hot Tub pad. Then moving forward with next version of plan.

Greg
Livermore

Hi Steve,

Louis has been outstanding following up and seeing our project through. We have an appointment with him for the final walk through on Friday. Hugo and his brother (name escapes me right now) were fantastic and hard workers. Super nice, too. We loved the plants and design. We are very happy with the project.

Thank You.

Patty
Castro Valley

Hello Steve,

We are very happy and satisfied with the drawing that Louis designed and the workmanship by the crew. We especially were pleased with Greg, the supervisor of the team. He listened to our concerns about the capping the pipes and assured us that the work would be done correctly. We also appreciate the attention to details that he took to fill in the gaps between the water meter vault and sidewalk with the artificial turf.

Many neighbors have commented on how beautiful (and real!) the lawn looks. We will be the envy of the neighborhood thanks to your team.

Thanks again for your team's hard work. It paid off with a beautiful low maintenance front yard.

Regards,

Hanley and Laurie
Fremont

Hi Steve,

Louis has been amazing. He totally gets me, which is not easy. He has been so responsive and helpful. We’ve had one follow-up meeting and he’s asked to schedule another one next week. I am so excited that this is moving forward and my vision is becoming a reality.

Thanks so very much.

Sue
San Leandro

Hi Steve,

The meeting with Paul went well. He is knowledgeable and understood my concerns and desires. It was a joy to interact with him.

Helen
Hayward

Hi Steve,

We are happy with Paul and excited about our project. We like Paul we found him very knowledgeable

Bob & Josie
Fremont

Thank you so much! Paul you are fantastic and so appreciate your help in getting the water turned off. We look forward to hearing back from the sprinkler guy as it looks like the system just gave up on us.

Thank you so much for all your help today. You are all such super stars! I have be sharing how you put me at ease through this stressful situation.

I have recommended Hansen Landscaping a work as well and appreciate the speed and qualify of work! Thank you thank you!

Thank you -- the yard is beautiful -- and at night it's spectacular.

Erica

Wonderful job, the best crew ever.

Thank you -- the yard is beautiful -- and at night it's spectacular.

Vivienne
Castro Valley

Thanks Steve!

It has been a constant flow of work people here trying to figure everything out!!! I received the most thoughtful gift from Alberto and Andy and feel horrible that I haven had a chance to get a thank you to them! It was wonderful having them all those years and I will miss seeing them. Please let them know I haven’t forgotten them! But the new crew is doing a great job! Planning on meeting with Louis after my trip to discuss a plan to “fix” the landscaping in a way that I can phase it all in. Thanks for checking on us!

Kim

Hi Steve!

We are very happy with all of the projects, and the results are even better than we imagined! Awesome job, all the way through. We are raving about Hansen Landscape to everyone we know!

Nancy & Ken
Castro Valley

Hi Steve!

We’re very pleased with our new backyard, and can’t believe the transformation. We appreciated working with Louis to come up with a design to our satisfaction. He was professional, showed up for meetings on time, and patient answering our many questions and emails. Hugo & the crew were hard workers (they had some hot days!) and we can’t thank them enough for giving us our beautiful backyard.

We’ll definitely recommend Hansen Landscape to our friends and family.

Regards,

Jeff & Becky
San Ramon

Hi Steve!

We are very pleased with the outcome of the landscaping project. The team worked incredibly fast and put great care in ensuring we were happy with the placement of the plants. Thank you so much for the follow up!

Regards,

Erica
Castro Valley

They did a great job. It was nice to see Artemio still there after all the years.

David
Castro Valley

Hi Louis,

We also posted our review on yelp. We are very pleased with your company’s service. On time project completion.

Louis, you were very responsive to all our queries.Every Crew member was very professional.We would definitely refer you to Friends and Family. And also would like to work with you if we plan any future project.

Thanks,

Shipla & Nitin
Danville

Steve,

I believe we made the right decision to come see you. I can tell you understand what people go through when they decided to go through projects like this, no matter how small or large. We are looking forward to working with you. We would like to proceed and look forward to setting up a visit from your team to dial in our vision with a site assessment and consultation. Obviously the sooner the better.

Thank you.....

Greg
Livermore

Hi Steve,

Sorry I didn’t get back to you sooner but work has been crazy with the start of the school year.

We are very happy with our new front yard and garden. We get neighbors walking by all the time telling us how great it looks! Your son-in-law, Paul has been very helpful and attentive to our needs. He gave us confidence that the project would look great but was open to all of our suggestions. Likewise Jack communicated every step of the way and was very accommodating. My husband was so impressed by the crew and he raved about how hard they worked.

We absolutely loved the way the walkways turned out but did not realize that the sealer would darken them. I don’t think it was really an option whether to seal or not.

Again let me state how thrilled we are with our yard. Our cats and dogs also really enjoy it. The cats are always laying on the walkway - a perfect advertisement.

I have texted Paul about our final payment which is waiting for pick up now or next Thursday. Soon we will be calling on Hansen’s to help transform our backyard once we have the pool removed later in the year.

Thanks again,

Lori
Livermore

Hi Steve,

If I'm this happy with the yard as a blank slate, I can't imagine how happy I'll be once the landscaping starts. Your crew was great, hard working, and Paul was incredibly encouraging.

Thank you - Emma
Pleasanton

Hi Steve,

The experience has been outstanding. Jack, Paul, Miguel, Hugo and every other person who contributed all did great work, with great attitudes, friendly and courteous interactions and attention to detail.

We have one or two little cleanup items that Paul will be coming by to wrap up and i’ll have a near-completion check for him. I’ll send a picture or two. It’s a project I hope you’ll be as proud of as I am to live in.

Merv
Pleasanton

Hi Steve,

Sorry about that, I guess I missed your email somehow! We have been just thrilled with all the work. Paul is still helping me figure out why a few particular plants have not been doing well. But I'm confident we will get that figured out.

We're delighted with how everything has turned out. The layout that Paul did worked out perfectly, and I have to say that he has been the greatest to work with. He is so pleasant and fun. He could not have been more patient and helpful about everything and handling all the changes that I made. He was really great about follow up and making sure we were satisfied every step of the way. You are really fortunate to have him on the team! Jack's selection and placement of the plants made everything come together beautifully, and again such a nice guy. In fact every single member of your team did excellent work with all the grading, irrigation, lighting, and everything that goes with it, and everyone is so nice to have around. I wish that I knew more of their names to be specific but I know that Greg was hugely helpful. The concrete work in particular is phenomenal. Everyone that has seen it is amazed by it! I had a lot of fun observing it being done, the stamping and the color added and all of that--it was fascinating to watch and see the tremendous skill being demonstrated.

Overall I feel like finally our side yard is of use, really like an additional room and really extends our living space in a wonderful way. You can rest assured you are at the top of our list for any landscaping work we would ever need or any recommendation we would ever make.

:-)

Katie
Castro Valley

Hi Steve,

We are so happy with all the work and the level of customer service has been outstanding. Your team is hard working, approachable, cohesive, and they take pride in their work while doing their best to make us happy. They have allowed us to get involved in the project and not only want us to be satisfied but delighted with the results, which we are! Can’t wait to see what happens next!

Thank for checking,

Lori
Livermore

Hi Steve,

We are very pleased with your company’s service. On time project completion. Louis was very responsive to all our queries. Every Crew member was very professional. We would definitely refer you to Friends and Family. And also would like to work with you if we plan any future project.

Thank You,

Shipla & Nitin
Danville

Thanks Steve,

Paul has been great to work with and patient with me! Looking forward to having your folks fix things up for us once again.

Katie
Castro Valley

Hi Steve,

Yes, the projects are moving right along! Flagstone and pond finished, and looking fantastic. Deck progressing , I believe it will be finished tomorrow? We left CV on Saturday, and are traveling in Washington state, heading for Canada. Our friend that is cat sitting has sent me deck pictures.

We’ve been so pleased with the work that your company has done!

Nancy & Ken
Castro Valley

Hi Steve,

Thank you for your letter following up on our landscaping project. We wanted to let you know that we are extremely pleased with the results. The yard looks beautiful! We recently passed on your contact information to a neighbor who admired our yard and asked who did the work. Hopefully they will contact you.

Thank You,

Corey and Sue

Dear Steve,

My wife, Sally, and I are very happy we decided to have your company revitalize our landscaping. After ten years, our yards needed refreshing and improving as well as repairing. You and your team did all three.

I was very impressed with our first meeting at your showcase landscape yard; you were very approachable, a great listener, and gave insightful input. Then, Louis made a home visit and continued to impress us with his expertise and suggestions. He then created a great proposal that we worked on, in partnership, to find a mutual plan that was pleasing to all involved.

Jack then became involved with scheduling with equal professionalism. After a starting date was decided, Louis worked with us to make sure we would be happy with the final selection of plants needed to achieve the desired outcome.

I was very impressed with Hugo, Raul, and Jose when they arrived to do the work: prompt, hard-working, eager, friendly, understanding, and flexible. They were a most impressive team and a true asset to Hansen Landscaping.

Thank you so very much for the wonderful job you did in revitalizing our landscaping. Everything turned out just the way we hoped it would:

• the irrigation system is back to working the way it should;
• the new pathway lighting is perfect;
• the readjusting of the patio lights is just what was needed to bring a fresh focus on entertaining;
• the removal of over grown and dated plants and replacing them with new ones brought our front yard back to being a beautiful part of the neighborhood;
• all of the new plants as well as transplanting some existing ones in the back yard was just what was needed to make the yard a beautiful extended area of entrainment for our home.

The followthrough after the job was completed has been amazing. There were only a few things that needed to be adjusted. Thanks to Louis and Manu, the “fix-it champion,” everything is just the way we hoped it would be.

Further, I am very impressed with the other services that you are able to offer to help me maintain our beautiful landscaping. I will be in discussion with Louis about which ones will fill my needs. Thank you.

I will highly recommend your company to anyone looking for a landscaping company that is trustworthy, honest, dedicated, and caring. Again, thank you very much for everything and much praise to Louis, Jack, Hugo, Raul, Jose, and Manu.

Sincerely,

Bob
Pleasanton

Hi Steve,

Thanks for following up. We are very happy with the results of your guys' work.

Louis was very helpful, knowledgeable, and responsive. His involvement made a huge impact. The rest of your crew (Greg, Miguel, etc. ) were all very professional and are hard workers.

We love the new pergola, fountain and the overall improvements your team made and look forward to seeing the plants and trees grow. There are a few plants that aren't doing so well which Louis made us aware that this happens. He's been good at replacing and adjusting where needed.

We will definitely reach out to Hansen again for future work! Please extend a very grateful “thank you and great job” to Louis and everyone at Hansen.

Best,

Steve & Q
Castro Valley

Steve,

Please accept my apologies for the delay in getting back with you. I was at scout camp the week before last and was playing catch up at work.

Marisa and I are very pleased with the work your crew did on the front and back yards. Removing that large juniper on the hill in the back had been on our minds for awhile. We have not missed that bush for one second. The replacement work looks natural and consistent with the rest of the back yard. Adding the Lodi rock to the top adds space that was not used before plus it brings in the same type of rock used in the front. Maybe later we’ll dress it up with some larger rocks and flagstone to give it some additional character.

As always, your crew was friendly and conscientious. You hire well. That can’t be easy in an economy like the current one where hiring and keeping good talent is really expensive. Welcome to the Bay Area, right?

Speaking of talent, Louis is very easy to work with. He is diligent and very client-centric. You have taught him well. I appreciated that he would get back with me right away during the job. But it is also worth noting that he (and you) have always been responsive even when we didn’t have a job going. You guys are very good at taking care of your customers.

As you can imagine we have received many nice compliments on our yard, especially the front. We let people know who you are and recommend that they consider your company for hire. Some like the Deorsey’s and the Dooley’s/Godfrey have hired you. Some have told us that you are on the expensive side which is probably true. I counter that by sharing our experience of not only a good project experience like attention to detail, but also excellent follow up. I am sure there are less costly options, but there is value in knowing things will be done right.

So far, so good. Feel free to drop by one day for a tour of your previous and current design work. The yard has matured well and I expect it will only get better with time.

Thank you for everything.

Warm Regards,

Mike
Castro Valley

Hi Steve,

We are so happy with all the work and the level of customer service has been outstanding. Your team is hard working, approachable, cohesive, and they take pride in their work while doing their best to make us happy. They have allowed us to get involved in the project and not only want us to be satisfied but delighted with the results, which we are! Can’t wait to see what happens next!

Thanks for checking,

Lori
Livermore

Hi Steve,

The Hansen Landscape Contractor (team!) recently completed a major renovation of our backyard, and it is amazing! As long-time Castro Valley residents we were familiar with the Hansen name, and explored our vision with them, knowing that we were interested in a multi-dimensional project that involved hardscape and landscape. We all persevered through a wet winter and here we are summer party ready! Louis Siegel was responsible for coordinating our entire project. He met with us at the Hansen design yard and also on site before coming up with a detailed plan. He took into account that within his plan we were looking to include a hot tub, firepit, BBQ grill, seating and dining area. At every step along the way, Louis was very helpful in managing the Hansen team of workers, and keeping us advised re: scheduling etc. He was also the person who had the long-term vision of our project. He was always calm and informative and willing to make some changes to the plan as it took shape.

After a pretty efficient demolition, we had a new concrete patio poured and flagstone artistically laid by the concrete company associated with Hansen's. Miguel, the carpenter working with Hansen's, created an extensive patio with bench seating and bar top expanses that expanded the useable area of our yard. The finished product is a beautiful redwood deck, flagstone patio, decorative concrete with inlays, a place for the hot tub, and moss rock planting areas that totally changed our back yard.

We visited a nursery with Louis to come up with a collaborative plant list. The landscaping/ irrigation work was orchestrated by Artemio (a true landscape artist). This included the construction of a recycling water feature in front of the deck that our friend refers to "as your own stream". We already notice that this has brought many birds to our yard. Not only do we have very interesting plants, efficiently watered, but at night the entire yard is shown off with low voltage accent lighting. We can recommend Hansen's Landscaping without reservation.

Lynn and Rick
Castro Valley

Hi Steve,

We are satisfied with Louis and the project!

Thanks for everything. We plan on finishing our vision soon. The back yard may take longer than expected, but we enjoyed planning it with Louis.

Thanks!

Rich and Kerre
Pleasanton

Hi Steve,

Thanks for following up; we love the work your team did in our backyard! It really turned out well, and the guys were professional from start to finish. We’ll definitely reach out again when we start thinking about our next project!

Best,

Johanna and Steve
Castro Valley

Hi Steve,

Louis stopped by yesterday and put some finishing touches on the lighting, which was the final thing that needed to be done. I am very, very happy with the yard that Louis designed. He came up with an amazing plan for a difficult space. It turned out just beautiful! I was also very impressed with your hardworking crew. Not a slacker in the bunch! Artemio was especially helpful.

Thank you for being flexible and willing to work with me in Brentwood. I can’t wait to show my friends and family my gorgeous new backyard!

Claudia
Brentwood

Hello Steve,

Yes, we are completely satisfied with the work.

The workers were professional, nice, communicative, accommodating and cleaned up after themselves.

We look forward to working with your yard maintenance team too.

Louis
Hayward

Hey Steve,

Yes we are happy, thank you.

Super thanks to Louis who was flexible enough to use WhatsApp instead of email which made project coordination so so much easier.

Best,

Christina
Castro Valley

Hi Steve,

The project went well! Louis did a great job. He was also our project manager for our last job two years ago, and I asked for him by name this time around because I knew it would go well. Throughout the project, he and I were in contact at pretty much all hours by email about the project details.

The yard looks great. In fact, it came out better than I expected based on some suggestions from Louis. Certainly the landscaping parts of the job (done directly by Hansen) were amazing, as expected.

Pedro's (concrete contractor) I would say did a good job. The concrete work itself (which was significant) came out very well so far as I can tell. The only things that could have been better were fairly minor - some concrete splatters, covered a small drain line - but not a big deal. Working around an existing house and nearby structures is not easy.

So - very happy! Thank you Louis for doing a very fine job. We still have some projects we would like to do in the future and will reach out to you again then!

Jeff
Castro Valley

Dear Steve,

Thank you for checking in every week. Everyone did a wonderful job. Louis was very patient, supportive and helpful. Miguel did some beautiful carpentry. The gardeners did a wonderful job finishing it up and constructing my BBQ. I have some concerns about a couple of the plants and the banana tree since they do have some noticeable drooping or browning. I will address these with Louis at our walkthrough on Fri. However, all in all, my family, including the dog, and I love the backyard. It motivates us to take the time to sit outside and relax.

Thanks so much. Is it okay that I give the final payment to Louis on Friday?

Sincerely,

Judy
Cupertino

Paul and Steve,

I sure am happy with how the two men finished the job back there. You can't even tell that a single tile was moved. Very nice workmanship. And I have to say that the gentleman who was left to finish up in the front of the house with the edging...what a work ethic he has. I was extremely impressed with his work. He was polite and professional. I wasn't able to express my thanks to him at the end of the day so please let him know (I'm afraid I didn't get his name) how much I appreciated his hard work and his attention to detail. He wouldn't quit until he was satisfied with how the edging looked.

Thank you so much. Your entire staff, with whom I've had experience, is fantastic.

Terry
Castro Valley

Hi Steve,

Yes, we were very pleased with the result and our whole experience! Paul and Jack were both great to work with and we couldn�t believe how quickly the project was completed. Thank you!

Karen
Fremont

Hi Steve,

It took us 6 years to finally call a landscape architect to design our sloping hill. We had no idea of the design, cost, materials, with the exception of we wanted fruit trees and a vegetable garden. Needless to say, we were clueless. I wanted to use a local company, and only heard great things about Hansen. They also recently completed the front yard of a neighbor, which helped speed up our decision. I could not be happier with the results! They worked with our budget and gave options to lower the cost. Steve checked in once a week to ensure we were satisfied with the work. Louis was always available. The landscapers worked really hard, on-time, and cleaned up everyday. Thanks Hansen for making our back-yard a gem!

Teresa
Castro Valley

Hi Steve,

Hansen is overall and fantastic contractor to work with. They have a very clear process that guides you through from design to build to handoff back to us, their work is stellar, their crews are punctual and professional. We did both back and front yard and the designer encouraged us to dream big with the overall design, but was able to piece it out in such a way that we could build pieces and save some for later. Even though we only did parts of the overall design, I'm still left with the nicest yards of anyone I know.

Mark
Alameda

Hi Steve,

We have our walk through next week. We are pleased with the transformation! Jack was so helpful in helping us choose plants. We will definitely have some great photos as more boys come home for Spring Break!

Susan
Castro Valley

Hi Steve,

Thank you for checking in. The crew just finished on Friday. We love the final results. I'm working with Louis to set an appointment this week to do a final walk through (and teach us how to use the timer). I've noticed a couple of the sprinkler heads broke, but I will address that with Louis this week.

We love the new project and so glad that we chose Hansen!

Teresa
Castro Valley

Hi Steve,

Yes, I am completely satisfied with the job Louis and your team did. The compliments are coming on a frequent basis.

Thanks

Dean
Union City

Hi Steve,

Thanks for the email. Greg and Ricardo were here close to 8 hours on Thursday and they were great! There are still a few things that need to be finished up which we addressed with Paul (also great!!!) on Saturday. He assured us those would be wrapped up this week. We are happy we hired you and expect that once things wrap up this week we will be very happy with the result.

Thanks for checking in,

Jane
Pleasanton

Hello Steve,

We are very happy with our front yard. All of your workers were very courteous and answered any questions we had. A few of our neighbors have already told us how much they like it & we notice cars driving by our house slowly to check it out. As we told Louis, we will recommend your services to anyone who asks.

Thank you,

Don & Vieda
San Lorenzo

Jack and Steve,

Just a quick note to say thank you to the crew for the outstanding work they did on Friday. They actually came up with a solution on the spot that required almost no concrete work and they were done early in the afternoon. They did exactly as promised and we literally could not be happier.

I want to add a thank you to you two for working through the issues with us. Every time I look at that backyard now I feel nothing but amazement. I honestly think we have one of the nicest yards of anyone I've ever known. And we can't wait to get started becoming gardeners. I sprayed weeds yesterday with glee!

Let me know what the final total is that we still owe and I will send you a check right away.

Mark
Alameda

Dear Steve,

Despite poor and unpredictable weather, the landscaping project in San Leandro went extremely well. Hugo and his landscaping team set the performance bar extremely high last year. Greg and his team definitely met my expectations this year. Mr. Jack Forshaw continues to impress me with his absolute dedication to customer service. He is outstanding! I consider all of your employees to be excellent representatives of your company. I would hire your landscaping company a third time, without any hesitation whatsoever.

I wish you and your family a very Merry Christmas and a Happy New Year!

Most sincerely,

Jeff
San Leandro

Hi Steve,

We are very happy with the results of our project....and with you and all of your fine people that we have dealt with throughout. I will recommend your company and have already.

The back looks great....our investment in 5 gal plants gives us a lot more immediate satisfaction. The deck refinish greatly surpassed our expectations....it really looks great! Thanks to Miguel!

In closing...your people are great....Jack is great, but special callout for Hugo & Raoul.....good guys....very professional and courteous....and very concerned about getting it right!

Tom & Chris
Pleasanton

Hi Steve,

Thank you for your email, we love our yard � the guys did a wonderful job! Paul was amazing from designing the project all the way through to the end keeping us updated on what was going on and making sure that if we had any questions or issues to let him know. Greg worked so hard and his work is beautiful. The paver work he did was outstanding � the guys are really an asset to your team. We have had workers at our home before � they did their job and they went home. I hated every second of it. The music blaring, the fact you couldn�t discuss any questions or issues with anyone as I�m not fluent in Spanish, the fact they camped out outside our front door and slept on their lunch break. You had assured us of great customer service and you guys delivered. It was a joy to have your guys around.

We have all been outside enjoying the yard as much as possible and can�t thank you guys enough for the great job!

We hope you all have a wonderful Holiday!

Gillian (Jason and Hudson)
Livermore

Hi Steve,

I LOVE the work they did! Paul & Greg and the others were so wonderful. They did such good work and were so very nice and patient with me. The sod looks amazing. They did everything exactly as we asked and paid such attention to detail. I will definitely call on your company the next time we need anything done and we will absolutely recommend you to anyone who asks.

Thanks for checking in - you guys are the best!

Laura
Fremont

Hello Steve,

Everything looks great and we are very happy with our yard. I want to thank Louis for checking with us regularly and explaining and answering our questions in a timely manner. Your crew was also professional and accommodating. We were well taken care of. Thanks so much.

Linda
Hayward

Hi Steve,

Thank you for the email. Louis was exceptional from the start. I had a vision and didn�t want to say anything, and I wanted to see what Louis would say, and he was spot on! I�m happy to say that with so many other people I interviewed, he was the first one to say what I wanted to hear. And that right there was enough for me to hire you guys for the job.

Emails and texts were so easily communicated. Although my job was quite small, your employees were very professional and respectful, and I�m so happy to have chosen you for our needs. I�ll be looking into you again for our front yard!

Thank you so much!

Kristy
Union City

Hi Steve,

Thank you for checking in. Yes, I am very pleased how the project is going. They completed the flagstone today and will be putting in the new plants tomorrow. From the start, they have both checked in with me on a daily basis with questions to make sure I was okay with everything they were doing or to get my opinion on anything that came up during the work. The new flagstone looks great and will look even better when the plants go in.

Louis has also checked in with a visit and by email. He listens and works well with me, and that's is something I really appreciate.

I'm a happy and satisfied customer! :-)

Veronica
Castro Valley

Hi Steve,

I am delighted with the outcome of the backyard landscaping. Louis did a fabulous job with the design, and Artemio, Ricardo, Manoo, and the rest of the team did a great job of carrying out Louis� ideas. The team was very professional, skilled, and friendly. Now I need to work hard and put aside funds for the front yard landscaping.

Gratefully,
Valerie
Fremont

Hi Steve,

I�m VERY happy I hired you. Everyone was great: Louis, Raul, Greg, the carpenter (I can�t remember his name) and everyone else that worked on the yards. Everyone took great care of me. They should all be commended for the job they did. Everyone was pleasant and easy to work with. I love the way my yards look now.

Thanks so much.
Becky
San Leandro

Steve,

Thank you for your email and checking in. Paul did a great job. Arrived on time; completed it; left absolutely NO mess; looks great. Yes, I feel very well taken care of. Wish I had a bigger budget to actually let you and your team have a real good time with my yard. :) Baby steps. I remain a very happy Hansen client/customer and am thrilled with my service!

Carol
Castro Valley

Hello,

I selected Hansen based on your excellent reputation and reviews through the BBB and Angie's list. I am so glad that I did! It is stressful to choose a company to trust with the amount of money this project required, but the experience has convinced me that I made the right choice.

Thank you for checking in!
Tanya
Castro Valley

Good morning Steve,

Just as before you guys took good care of us. The landscaping turned out even better than I hoped. I really appreciate Paul and team�s professional and personal approach. I always refer friends to Hansen Landscaping and will go to you first for any of my personal landscaping needs.

Thank you for checking in!
Ebony
Hayward

Hello Steve,

Yes, it was a great experience! I love my new yard. Louis is so responsive; I could reach him within minutes every time I tried. Greg is so easy-going, and he's a can-do guy. He made great suggestions and quickly solved an unexpected problem. All my questions were answered promptly and to my satisfaction as we went along, and the job was finished sooner than I expected. The team was professional and left everything cleaned up, and it all looks great.

Thank you all for a great job.
Stephanie
Fremont

Good morning Steve,

I was going to email you today. Thank you for connecting with me. I can't express enough how completely satisfied we are with your staff. Louis was so on top of everything and every detail. Pedro and his crew were astonishing in their craft doing the cement work and stamping. Your staff that finishe up with the Landscaping decor made our yard complete and beautiful. It was beyond our expectations. Thank you so much and be sure to express our satisfaction to your talented staff.

Our thanks,
Frances and Michael
Hayward

Steve,

Everything went really well. I really like your extended team. One of the guys that redid the back was a part of the original crew and loved seeing the backyard all grown. Always happy and a referencable customer. I love our backyard. It is for sure my happy place!!

Kim
San Ramon

Hi Steve,

YThank you so much for checking in with me! I am definitely happy I hired Hansen's Landscaping! I wanted a full-service company that would handle everything from tear out, drip system redo, lighting redo, plant replacement and supplementation, replacing pots, electrical needs, fountain installation and design consultation. Your team performed all those tasks efficiently and swiftly. I know my project was small in scope to your other clients, however, it was big and important to me. I never felt that my job was given a back seat because of its size. Core team members were here from start to finish and were not called away to other sites while my job was still in progress. I was never made to feel that my questions, requests or decisions were unreasonable or superfluous. Louis and his team were always courteous and punctual. I would not hesitate a moment to recommend Hansen's to anyone. Of course, I have questions as I adjust to my new environment, but Louis has already set up an appointment to go over things with me. Also, I have no doubt that he will address any concerns I may have.

Thank you for your personal initial interview, tour of the show yard and suggestions. Your recommendation of Florence and New Italian Art in Hayward was particularly helpful - I bought a waterfall from them and Louis picked it up for me. I will also follow up and contact the concrete overlay company you suggested.

If you have a moment and would like to see your team's handiwork - come on by! Give me a call first to be sure I am home as I leave my gates locked when access is not needed. (Or if you're passing by or walking your dog on the Loop, ring the bell and if I'm here I'll open the gate for you.) I have already had friends over day and night to show off and look forward to the expanded living space my improved patios provide.

Georgia
Castro Valley

Louis,

I just wanted to extend a huge thank you for the work your team did in our backyard! It is PERFECT!! Down to every last detail it is far beyond what we expected and the project was handled so professionally with all the notifications on progress and delays. Thank you so much, we are so grateful for what you've done!

Kaushik
Dublin

Hi Steve,

We are very pleased with the work your company did in our backyard. The workers were courteous, on time and cleaned up, this was our 3rd project with Hansen�s.

Sue
Castro Valley

Hi Steve,

The yard looks wonderful, meets or exceeds our expectations, and everyone who worked on it was helpful, positive, more than willing to help and obviously take great pride in their work. Thank you all very much, it was a real pleasure. I was particularly impressed with your attention to detail, particularly since it must have been one of your 'smaller' projects.

Janice
Castro Valley

Hi Louis,

I am the tenant of the cottage owned by Janice. I need to tell you how great your crew was that did the work. The young man that was in charge was so very respectful, as were the others, and he was extremely cooperative. They went the extra mile and left the area very neat and in tip top shape. I didn�t realize that it was you that stopped by a couple of times because I would have liked to tell you in person. Anyway, thank you for what you do to ensure that our landscaping experience is such a pleasant one. I will endeavor to take extra good care of it. It looks fantastic! Please tell the guys, great job.

Sincerely,
Joyce
Castro Valley

Hey Steve,

Just a comment, I am very impressed with your crew working at my home yesterday and today. All are very pleasant, professional and they work hard!

Sincerely,
Tom
Pleasanton

Good morning Steve,

Everything turned out perfect, I am very pleased. Paul and Jack took good care of me. In fact, I just spoke w/Paul about another project. I want to replace my sod in my front courtyard w/artificial turf. It is my little dog's go to place and it looks like it has a severe case of chicken pox. Spoke w/Paul on Friday and was delighted to learn that you also install the artificial turf....so he's working on a price for me. Think it will be the perfect solution for me and compliment the surrounding area that looks lovely now thanks to you and your crew.

Best,
Judy
Livermore

Hi Steve,

We couldn't be more pleased with our new front yard! It looks the way it was meant to look but we could never quite achieve. We have gotten so many compliments from our neighbors. It is easy to see why your company is Diamond Certified! Every step of the project was handled competently, efficiently and expertly. Louis was a pleasure to work with. From beginning to end, he kept in touch, offered innovative suggestions and worked with us to bring our vision to life while working with our budget. He is definitely an asset to your business and it is easy to see why you place so much trust in him. His reputation and that of Hansen Landscape is well deserved. The crews that worked on our project were knowledgeable and a pleasure to work with. They worked so hard and it was evident that they cared about how the final project came out.

Thank you so much!
Corey and Sue
San Leandro

Hi Louis,

Just wanted to let you know how much we love the new front yard! It looks so good and we couldn�t be happier with the finished product. The guys were great and it has been such a pleasure working with you. I will be sure to email Steve and let him know what a wonderful job you and the team did.

We look forward to seeing you next week. We are available any day except Wednesday. Whatever is convenient for you. Have a wonderful weekend and again thank you so much for taking our vision for our yard and making it so much better than we ever imagined it could be.

Corey & Sue
San Leandro

Hi Steve,

Thank you for checking with me about the project. Indeed, I am very satisfied with the work. Your crew was professional and extraordinarily efficient. I am amazed by what they were able to accomplish in so short a time. In fact, I assumed they were still working until I looked out and saw that the truck was gone. I�m sorry they didn�t tell me they were leaving so I could have thanked them for their hard work and diligence.

Everything looks so good, I�m worried about keeping it up. I�m looking at my budget and trying to figure out if I can have your My Gardner people come on some sort of regular basis. That�s a work in process, so I�ll let you know.

I assume I�ll get a final bill so I can send you the balance due. Anyway, thanks again.

Best,
Ron
Oakland

Hi Paul,

So satisfied. It was better than expected. We just love the design.

Pam
San Ramon

Hi Steve,

I am completely satisfied, it came out exactly as you had drawn it up and looks as good as I could have hoped for. You and your team did an amazing job.

Louis is scheduled to come by Monday to go over some watering with us and we will give him the final payment envelope then.

Thank you!
Tom and Maureen
Dublin

Steve,

The project turned out great and we could not be happier.

Also, we want to send kudos to both Paul and Greg. They were both great. They both presented themselves professionally and worked very hard all day. Paul retuned the next morning to tweak a couple of sprinkler heads and close out the contract. They both represent your firm very well.

So, as noted above. We are very happy with the outcome of the project and will not only pass on your name to neighbors and friends but look forward to working with you again in the future if a project comes up.

Best regards to you and your team.
Bob and Jane
Fremont

Hi Steve and Jack,

I am very grateful for the attention you have shown to me as a customer, in having your guys move the two lights and trim the yard. They did great work, very quick and clean, and it was nice to see the one who worked on the yard last summer (don�t know his name). We remembered each other! Manu took me through the yard and explained how I can maintain the various plants throughout the year. It�s definitely a learning process for me!

The yard looks great, we are so happy with it every time we look outside. We spend hours sitting at our kitchen table talking and looking out the windows. As soon as the weather warms we�ll be spending that time outside!

If you are ever up this way, please stop by! I am active on NextDoor and promote your company at every opportunity. I hope it helps! If you ever have a need to �demonstrate� your work to anyone and would like to show my yard, please let me know! I hope you enjoy your Memorial Day weekend, and have a great summer!

Thanks again,
Barb
Concord

Hi Steve,

Thank you for taking the time to meet with me today. What a great way to spend a Saturday morning! Thank you for allowing me to come see your show yard. It is amazing!

My husband is definitely on board and we would like to go to the next step in planning. Would you let me know when we can schedule a time to meet?

Cheryl
San Ramon

Steve,

I just wanted to swing around and say thanks. The real measure of a company is not just the service that they provide during a project but the service that they provide after. In this area, Hansen (and Louis) have excelled. All of the issues (even the smallest ones) have been 100% corrected and for that, we both thank you. In any event, I again renew my offer to serve as a reference for you - especially for anyone in Kottinger Ranch is considering a project.

Phil
San Ramon

Good morning, Steve.

I just want to drop you a note to say we have had another great experience with Hansen Landscape. We had our 5-year-old backyard (can't believe it's been that long) "refreshed" and made a few other relatively minor changes. Louis was fantastic from start to finish (as he always is) and made the job go without a hitch. Also, Miguel was great. He checked with Dale every time something came up to make sure what he did was what we wanted. He was on time every morning, cleaned up every afternoon, and kept us informed as to how the project was going.

I have to admit that I am very pleasantly surprised as to how even the minor changes and the "refresh" have made the backyard look even better.

Thanks again for the great work and more importantly, for hiring and training great people. They are a fantastic reflection of the quality of work we have grown to expect from Hansen Landscape.

Hope you are well,
Debbie and Dale
Alameda

Hi Steve,

Everything was done as I had expected. I'm so glad to know your Company and do want to say a big thank you to everyone involved and the crew for a job well done! I am setting some funds aside for a future project. I hope your company will be able to take on for me.

Again, many thanks!
Fay
Hayward

Hi Steve,

Yes! We are totally happy about the job done and sent pictures to friends and family to show off the new landscape. The team did an awesome job.

Thank you!
Zennie and Kevin
Castro Valley

Hi Steve,

Just wanted to let you to know that he guys did a great job with our back yard. We are very pleased.

Thanks,
Tim
Hayward

Hello Steve,

We are very pleased with our new "hedge." Our neighbors are also pleased with the work. As always it's been great to work with your team.

Thanks,
Mary
San Leandro

Hi Steve,

Thank you for the follow up. I am very happy with how the project was run as well as the end result! It was worth the wait.

Thanks,
Martin
Castro Valley

Hi Steve,

I returned the survey--I am very happy with the results of the retaining wall---could not have been happier with the help of your employees.

Clifford
Fremont

Hi Steven,

Yes the project proceeded and was completed to my satisfaction. I love my new front yard! I also really appreciated the quickness of intervention after my retaining wall fell down before the project was scheduled to start.

Thanks you for checking personally with me.
Silvia
Castro Valley

Steve,

I am extremely happy. Thank you and your employees for all the hard work, they were all very professional and polite.

Thanks again,
Kathy
Castro Valley

Jack,

Our yard looks wonderful! Thank you so much. I could not have imagined its beauty from the layout drafts.

We look forward to hearing from Louis regarding upkeep and care.

Yours in faith,
Will
Oakland

Hey Steve,

I heard that Claire and Huy came to see you. They are friends of ours and loved our backyard so we recommended they speak with you.

Thanks,
Tina

Hi Steve,

I just wanted to let you know that Manu and his team did an outstanding job on our front yard. We are really happy with the outcome of the clean up and the gardening crew are super knowledgeable and efficient.

Thanks and have a nice weekend!

Denise
Sunol

Hi Steve,

It looks great. Thank you for checking in.

Elvis and I are happy to finally have a nice looking front yard! It's great to have the pathway from the back too. Thanks for everything. We really appreciate everyone's timely response to our questions, patience with us and our late responses, and especially for a polite and hard-working crew who always cleaned up after the day was done. Thanks!

Sincerely,
Leigh
San Ramon

Hi Steve,

Artemio is a real professional and his crew does a great job as well. I can't think of anything that they could do to improve. They showed up on time, worked steadily each day and did a great job of cleaning up at the end of the day. Jack was great to work with as well. He kept me well informed on project progress and what to expect next. We are very pleased and have had many compliments already. We would happily recommend you to anyone who asks. Take care and happy new year.

Sincerely,
Rich and Julie
Dublin

Steve,

Lynn and I are both thrilled with the beautiful transformation of our backyard. We enjoyed working with Jack, Raul, Hugo and Paul, a hard-working team of guys who went above and beyond the work expected. The guys were always professional and personable in every aspect of their work and we had no hesitation inviting them into our home if needed, even if we weren't there. All along the way the communication was excellent and almost always initiated by Jack. How refreshing! We are thankful for the artistic abilities of all of your employees from yourself and Peter to Jack and the crew. Each one had input on placement of plants, trees, rocks, bark, driftwood and ornamental items. Their eye for artistically locating these items was as valuable to me as all of their hard work. Lynn and I both would hire you again in a heartbeat and will recommend you to anyone looking for a quality landscaping contractor. Thanks again for all you've done. It has been a pleasure working with you all.

Blessings,
Stacy and Lynn
Livermore

Steve,

Everyone was very professional and worked hard to compete the project. It went well and I was impressed. I felt very well taken care of.

Madeleine and Alan
Castro Valley

Steve,

The yard is really beginning to take shape with all of the various components starting to come together. Jack and the crew are awesome and, yes, we are being very well taken care of. Everything is being done with care and artistic excellence. Thanks for checking in.

Blessing,
Stacy and Lynn
Livermore

I used Hansen over a period of a few years for 3 projects- side yard, front yard and backyard. Louis and the rest of the team were outstanding. Always responsive and on time. Great quality work in all respects. Louis also made suggestions I had not thought of that enhanced our backyard tremendously- we get lots of compliments on it. And I had an issue with some of the new sod grass- nothing to do with their installation- it was an issue with my soil- and they replaced a big patch at no charge. They stand behind their work. Highly recommend.

Julie
Castro Valley

Steve,

Project is going super well. It is exciting for me to come home from work each day to see the amazing progress. Really appreciate the hard work that your crew is putting in to making our backyard dream a reality. Jack is really good about communicating with us every step of the way. Thanks for checking in.

Take care,
Stacy (and Lynn, too)
Livermore

Thank you Steve. The front yard looks great. We were really pleased with Hugo and Raul�they are excellent workers. Another good result from Hansen for us.

Jerry
San Leandro

Hi Steve,

Thank you for checking in. I have my final walk through with Louis tomorrow morning.

The yard looks great and everyone involved on the job has been professional, courteous and on-time. Louis has been extremely responsive and helpful throughout the entire design and execution process of the project.

You have a great team and I won't hesitate to recommend you to friends/neighbors.

Thanks,

Michael
Pleasanton

Hi Steve,

I've used your company before and have always appreciated the honest advice I've gotten. That is one of the reasons your company is the firsts one I think of.
Thanks for the advice,

Brandon

Hi Steve,

Yes! We are happy with the final product. We were treated well. Everyone was great. Now we have beautiful landscaping in both front and back!
Thanks for everything,

Kim and Lou
Castro Valley

Hi Steve,

Thanks for checking. Everything looks good. Loius and the crew were great.

Thanks.

Elayna
Castro Valley

Hi Steve,

The project looks beautiful. Louis took very good care of us and was a splendid supervisor.

Art
Hayward

Hi Steve,

Liz and I are both very happy and satisfied with the project. All of your folks treated us realy well and it was a pleasure having them at our house. Please thank all who paticipatated in the work.

John B.
Fremont

Hi Steve,

Hansen Landscape Contractor transformed the front and rear yards of my home with new landscaping that marks a dramatic departure and stunning improvement when compared to the ordinary and forgettable landscaping that no longer surrounds my home.

Steve Hansen is the owner and visionary of this highly regarded and fully credentialed landscaping company in Castro Valley. He brings more than 30 years of landscaping experience and expertise to the table for his clients. Collaborating with Steve during the all-important design phase was enjoyable and educational.

I found it rewarding to work with Steve and every member of his landscaping team, including Peter (landscaping blueprints) and Jack (project manager). Jack is masterful at managing several Hansen landscaping crews and numerous ongoing projects while maximizing productivity every workday.

I reserve special praise for Steve�s landscapers because they are the men who turned my landscaping vision into reality. Led by Hugo and Raul, all of the workers assigned to my home worked extremely hard. These outstanding landscapers overcame every challenge, including soil conditions that mimicked reinforced concrete and weather that was oppressively hot, with utmost professionalism.

Moreover, Hansen Landscape Contractor is NOT a landscaping company that suddenly disappears and abandons its clients when the last plant has been planted. Hansen considers its major projects to be long-term investments. Louis inspects the new landscaping of my home with consistent regularity to ensure the continued health and optimal growth of every new tree and plant.

I am completely satisfied with all of the work done for me by Hansen Landscape Contractor, and I endorse this company without any reservations.

Jeff
Hayward

Hi Steve,

We are currently working with Hansen Landscape to design our backyard landscaping. Working with Steve has been a pleasure. Two important parts of the design process have included our visit to the beautiful show yard in Castro Valley and Steve's onsite visit to our property here in Livermore. Visiting the show yard gave us ideas about plants and materials and the artistic abilities of Steve and his crew. Also valuable was the time we all invested together in our backyard where Steve was able to get a tangible look at the current layout. While we talked and walked around, Peter, one of Hansen's designers, took comprehensive notes regarding what stays, what goes, what we like, what we don't like, and especially, how we'd like to use the yard. Both Steve and Peter are good listeners, picking up on our passion about little and big ideas, which came through in the design process. Steve was careful not to commit to a certain design on the spot, but went back to work with notes and allowed his and our ideas to work together into a great design. Steve is respectful of our time and each time we meet with him he is prepared and guides our meetings in an efficient manner. It is refreshing to work with a contractor who takes the time required to create just the right design by spending time with his clients - onsite, online and in his own backyard.

Stacey and Lynn
Livermore

Hi Steve,

Everything went very well. We love our new front yard! All of your employees were excellent and very hard workers. We would be happy to leave your business a positive review (yelp/nextdoor etc.)

Nikos
Castro Valley

Hi Steve,

You and your entire team provided me with 100% satisfaction and beautiful landscaping!

Enjoy the rest of your well-deserved weekend, Steve.

Thank you again for the fantastic landscaping!

Jeff
Hayward

Hi Steve,

I had a call the other day from Diamond Certified asking for an interview. I was very happy to give Hansen's, you, and your crew an A+. I told him you had completed two projects for me and I've been very happy with the outcome of both my front and back yards. I also said I was using the My Gardener service and very happy with that. I mentioned I would go back to Hansen's for any landscaping needs and would also highly recommend you to others.

Peggy
San Lorenzo

Hi Steve,

Manu and his assistant just left...GREAT people !!!

Thank you again. The one question they could not answer for me was if I was now considered a "customer", or if this was just a one time visit?

(In other words, if I have a need for this in the future [and I promise that I am a very LOW maintenance person], am I able to call you?)

They just said to ask you (which is absolutely fine with me), but wanted to clarify because you've got a great business.

Thank you again.....GREAT EXPERIENCE !!

Jeff
Danville

Hello Steve,

We are very happy with the work and with the workers. Everyone has been professional, explained what they are doing, gave us a heads-up on the upcoming schedule, and answered all our questions. You have some good people working for you. We couldn't be happier. It's amazing that our yard is being transformed into an area we will be so happy to use all year round. We see things taking shape and are excited to imagine the finished product. Thanks for checking in.

Carl & Barbara
Livermore

Steve,

Thank you for the check-in. As I had told Jack, we couldn't be happier with Hugo and his crew. They are kind, hard-working, professional, and always checking in to see if any tweaks need to be made. They are gems. They worked very easily with our other contractors when they had to put in stairs and upgrade the water and to work with the new fence.

We are thrilled with how your vision is coming to life. We honestly had not fully imagined how the 2-D plans would actually translate onto our sloped yard. I seems to be achieving our biggest hope to unify all of our space and make an inviting outdoor living area.

Hope all is well with you,

Algis
Oakland

Hi Steve,

Thank you again for the fantastic service we received. I could not have been more pleased with the professionalism and the timely way the work was done today.

Sergio
Castro Valley

We have been loving our new backyard for several months now and I would whole heartedly recommend Hansen. The entire process was very smooth, no pressure, and really a joy watching the transformation. We had a long list of wishes, and it really wasn't in our budget to do everything we wanted. Hansen provides an itemized estimate which made it easy for us to pick those things that were most important to us, and we're able to put the rest on the back burner for later. Louis was wonderful to work with and he gave us some great advice without ever pressuring us to go one way or another. We felt very well taken care of, and I trust that Hansen stands behind their work. I'm so excited that summer is almost here! We love hanging out in our yard and plan to do so as much as we can with the warmer weather.

Cindy and Jeff
Castro Valley

Steve,

I'm sorry we didn't follow-up earlier. We really liked the crew that was out here and who helped with the final process. They were polite, creative and hard working. They were also very thoughtful in helping us think through final decisions. Overall we are very happy with the final landscape. There may be a few plants that need to be changed out when they come for the follow up. They don't seem to be growing like the others. Jack had mentioned that might happen.

We really liked the crew. Hugo and the rest of them were great!

We just need the rain to stop so we can get our deck sealed and can really start enjoying our backyard!

Thanks!

Alissa
Oakland

Hi Steve,

The yard looks beautiful,hard to believe it has been 3 years. Still the best looking yard around. I have 30 solar lights in the yard,20 of them change colors,at night it looks like a Christmas tree, very beautiful!!

Thanks!!

Robert
Union City

OHMYGODNESS IT IS SO GORGEOUS!!!!!!

I CAN�T EVEN TELL YOU HOW THRILLED I AM WITH THE LOOK SO FAR!!!

Roberta
Castro Valley

Hello Steve,

Thank you for reaching out as you do. Yes, we are happy with the work.

Your guys always do great work. They are respectful, courteous, and friendly. Down to earth, basically. And we do appreciate all of their hard work. I believe it says a lot about Louis and the company in general.

And we have other projects ahead (when we can afford it), so we will keep Louis posted for any quotes we need.

Sincerely,
Fritz and Bonnie
San Leandro

Hi Steve,

Everything went great! The yard looks awesome and the plants are starting to grow bigger. We have the new shed in now so it's all starting to come together.

Thanks for your work on this project. The communication, speed, and work quality was wonderful.

Nicole
Castro Valley

Hi Steve,

Thank you for checking in. We love our new backyard! The process was easy and everyone was great, especially Louis.

Thank you.

Cindy and Jeff
Castro Valley

Hi Steve,

Everything was completed to our satisfaction. We LOVE our backyard and look forward to enjoying it for years to come.

Your team of people are top notch! It was apparent to us that Customer Service runs in everyone’s blood…Jack, Hugo, Raul, Ricardo, Pedro, Artemio, Louis, Peter…each were available to ask questions and help us through each stage of our backyard.

I can’t say enough about Hugo and his team…they were so patient and helpful as well as meticulous about their work each day.

Thanks again!

Cheryl and Matt
Dublin

We're impressed with how the yard turned out. Impressed on how quickly from start to finish it took. Communication was great and all the workers did an exceptional job. We're very very happy with how everything turned out.

Thanks

Paul
Fremont

Hi Steve,

Jack supplied to us what you indicated would be supplied which was an extensive list of recommended varities that he thought would perform well in our backyard from which he asked us to select ones that we liked. He then positioned the plants affording us the opportunity to approve or ask for changes to the positioning of anything. He graciously moved a couple of plants after planting at my request. So, indeed, Jack provided all of the landscape guidance that you had indicated would be provided. Moreover, I cannot stress enough that Jack was wonderful to work with, he was in constant communication with us and answered all of our questions patiently. Similarly, the entire team on our project was just terrific! I would recommend your company anytime!

Thanks again.

Ann
Union City

Steve,

It really turned out nice. Even though we had to wait due to weather, we are really happy with the out come. Your crew was very professional and kept us in the loop with scheduling. I want to thank Jack for his selection and location of plants and trees. I have a walk thru this Saturday for care and maintenance, so I will ask for valve locations since I'm not seeing all of them. Please feel free to come by and take a look at your creation. Thanks again.

Allan & Linda
San Ramon

Hi Steve,

The project looks great.

The crew that created my front yard were good people and did a great job. Please thank them for me.

Best regards,
Kurt
San Ramon

Hi Steve,

I want to say that your team is pretty fantastic! They have been very helpful in communicating the project to us and patiently answering our questions over these last few days.

Cheryl
Dublin

Hi Steve,

We're very happy with everything! I finally had a chance to really look at everything yesterday (work has me getting home after dark most evenings) and I'm just thrilled. The attention to detail and the overall result are amazing. Our thanks and compliments to Jack, Artemio, Pedro and the whole crew. They took wonderful care of us and we love the result! :)

Best,

Cynthia
Livermore

Hello,

We were very pleased with all the work being done. Jeffrey, Jose and whoever worked on that job, were fantastic workers. After being in business for over 40 years in construction, I would have been proud to hire any of them. Myself and my wife are very happy.

Ken
Castro Valley

Hi,

The new pavers look great, and Raul and the team left the backyard clean as a whistle. Very happy with it.

Maria
Castro Valley

Hi Steve and Jack,

I just wanted to let you know that our yard looks amazing! Ron and I are very pleased. I'm especially impressed with the excellent work ethic of your crew. Hugo, Raul and Ian are to be commended; they really went above and beyond, and we certainly appreciate it. Louis, as well, took time out of his busy schedule to stop by yesterday afternoon to review the watering schedule and discuss next steps with me

Thanks again for everything!

Fawn
Dublin

Hi Steve,

I just finished emailing Louis to set up an appointment for the final walk through. I'm very happy with the outcome of the project. I told Louis when we were planning it that I wanted something "park-like" and he came up with the perfect design. I can't say enough nice things about him and the entire crew, but I already expected a good experience because of how well the front yard turned out. Everyone from Hansen's is so hard working, polite, and personable. What really nice young men. My neighbors all noticed it and also that they always made sure the job site was cleaned up every day before leaving. Louis was always available to answer any questions that came up or handle any changes. When I couldn't find a small tool shed I liked, he arranged for one to be built to match my existing storage shed. Miguel did such a good job. He is so meticulous and the addition looks like it was always part of the original shed.

As far as doing anything different, I don't believe I would. Louis gave me a design so much more than I was expecting. I kept saying as I watched it take shape that I couldn't believe it was my backyard. One of the crew told me I was lucky to have Artimo supervising and I agree. Louis picked out plants I liked and the plants/trees I already owned were placed where I could really enjoy them. I asked that the rocks left over from the flower beds in the front yard be placed where I could still see my favorites. My mom had collected them from the Sierra and I've been looking at them since I was a child (a long, long time ago). I did have to let go of some things. It was a little sad to see the old clothes line poles go. I was telling Louis the only thing I might wish I had done differently was to be sentimental about a slab of concrete covering the old well. My dad, brother, uncle, and my neighbor's dad dug the well 40 years ago and signed the slab. I had planned to put a gate there, but changed my mind when it meant taking out the slab. As I told Louis, perhaps a project for another time.

Anyway, I hope that answers your questions. Thanks for checking. Hope I wasn't too long winded. I'm very happy with the way the yard turned out and have already received many compliments about it and about your crew. As I said, I can't believe it's my backyard. I also wanted to say how happy I've been with the gardening service.

Peggy
San Lorenzo

Hi Steve,

I am traveling and look forward to coming home tomorrow morning to see the finished project! Sharon said the concrete stain looks great! For sure we are very satisfied with the project! Your entire team took very good care of us! As far as doing anything different there may be a couple of things I would have changed but that is on me and not Louis. Louis has been from day one, terrific!

We are very very happy with our new yard! Several friends and family also think it looks great!

Bruce
San Leandro

Hi Steve,

We are soooooo happy so far! Jack has been wonderful keeping in contact with us regarding scheduling and very helpful with plant selection. Also, the landscapers -- oh dang, I should have asked them their names -- have prompt, knowledgeable, courteous, hardworking; and we truly appreciate it.

We've no doubt we'll be thrilled with our yard when it's done.

Fawn & Ron
Dublin

Hi Steve,

We are very happy with the results of the landscape project. Jack was proactive in keeping us informed of the project schedule during the two weeks. The crew was efficient, hardworking, and left the job site clean.

Thanks,
Don & Yvonne
Hayward

Good morning Steve,

Thank you for checking in I appreciate it. I couldn't be more pleased with my project and your crew headed by Louis. Everyone was very amiable professional and thorough. I'm very impressed at how hard and clean and efficient they work. I will gladly recommend your company to my friends. Although I believe the final outcome speaks for itself it's just lovely better than I even imagined. Louis was wonderful to work with; bouncing my ideas around he helped me stay focused and that means a lot. I am certain I will be calling you for future projects I have in mind.

Have a good day,
Ingrid
Castro Valley

Steve,

Thanks for checking in. The yard looks great! The entire crew did a really great job. Louis was a very responsive professional and was great to work with. The guys all worked extremely hard and did quality work. It was nice that they left the yard spotless every time they had to leave at the end of the day. We are really happy with the way the yard turned out and we will gladly praise Hansen Landscape's work.

Regards,
Jennifer
Livermore

Steve,

Thank you for your kind words about Aaron.

You helped Aaron with his Eagle project and you were one of the first people he put on his list of invitees. We'll let him know you are traveling but also share your words with him. He will be grateful.

Thank you for your help and being an integral part of Aaron's Eagle project success. His parents are grateful for you. Many thanks.

Michael and Marisa,
Castro Valley

Hi Steve,

We are very pleased with our new landscaping. All of your workers did a great job and were very professional. Thanks to you and your crew.

Bob & Lorrie,
Castro Valley

Please know that every neighbor that ever walked by while I was maintaining the landscape would stop to ask who did the landscaping and also let me know what a great design the hardscape was. I hope you gain jobs. Thank you, entire Hansen Landscaping team for the excellent service!

Sincerely,
Vivian and Marc,
Alameda

Hi Steve,

Thank you for the email. Just wanted to let you know that your staff was amazing. They were so patient with me and did exceptional work. It was comforting to know that we were in good hands. Our front/backyard came out great and exceeded our expectations. It was exactly what we wanted. Thank you so much for everything and we look forward to hopefully working with you again in the future. Take care.

Melissa,
Castro Valley

Steve,

Another awesome job Steve. Couldn't be happier.

Stephan,
Castro Valley

Steve,

We want to express our appreciation to Manu and the crew for their quick and thorough work in clearing out the old plants and trimming the maple tree. They also removed the weeds that were growing in the sidewalk and driveway cracks and along the bottom of the retaining wall. It all looks great and is a good start to the landscape and painting projects.

Thanks again,

Don & Yvonne
Hayward

Hi Steve.

Thank you for your follow up.

You have quite an amazing crew. I didn't get the names of the two workers but they really worked hard. I do know Artemo. You should know he told me he has been with you for 19 years and still loves it. He said he appreciates that you take such good care of your people and he is glad to have a retirement plan. You can be proud of that. He is a real good worker and proud of what he does.

Louis works as if it is his own business. He took full responsibility for all aspects of the job. I have rarely seen someone so committed to his work. I got emails from him on Sundays and he kept real good contact with me through the process.

Not to say we didn't have
Creative differences. But in the end the customer is always right and he sees that for the most part.

Steve, I want you to know what a great team you have put together. I would gladly recommend you to my friends. Louis is a star player.  Please keep him happy...he is a winner.

Please tell your team how much they are appreciated. They are key to your success.
Truly,

Scott
San Leandro

Steve: My wife and I could not be more pleased with the outcome. The yard has, in a word, been transformed. Louis did a great job setting things up and the crew's work was really top notch. Manu, in particular, was a pleasure to work with. He's a true arborist and we felt fortunate to have him on site. We've signed on for the Quarterly maintenance and hope to see him in the future.

Again, our thanks to you and the crew.

Regards,

Peter
Alameda

Thank you for your follow up Steve.

Yes, we are completely satisfied with the landscaping done in the backyard, it turned out beautiful! Our Thanks to Louis Seigal for all his help, he was awesome, always checking in to see if it was going well, or if we had any questions, very professional, if we have any yard projects in the future, we will definitely call Hansen's landscaping again!

Liz
Fremont

Hi Peter,

My husband and I stopped by today to see the progress at my aunts house. Can't thank you enough for your excellent team & personal customer service!

Thank you,

Kris
San Lorenzo

Steve,

Thanks for your email.

The reason we went with Hansen is because you guys do excellent work, communicate well and you employ very friendly, experienced and helpful staff. No doubt there are cheaper options available, but we felt confident that the price would reflect the work.

Louis was easy to work with. He kept us well informed, was responsive to our questions and made good recommendations. He does quality work. The proof is in the pudding based on the number of positive comments we have received from neighbors and friends.

There is a new symmetry between the backyard and front yard. It's something we have wanted to do for years. It's now complete thanks to Hansen.

Mike
Castro Valley

Steve, we're happy with the project outcome. A shout out to Artemio, who had a couple great suggestions. I love the fact that so many Hansen employees have been with you over the years; they remember me and I remember them. I know who to call next time I want to work on the landscaping!

Pat
Fremont

Thanks for everything! It was such a pleasure to work with you and your crew. Jeffrey was super friendly and easy going. You were always really great about responding to our questions and concerns. We will definitely recommend you to our friends. Thanks for the personal note, too; It exemplifies the stellar service you provide.

Janelle
Castro Valley

Your guys (Louis, Jeff, and Jose) are wonderful! Down to earth and friendly. And we appreciate their work and time spent on our system.

We will certainly have you install our back yard system once that mess is cleared up. Looking forward to it.

Sincerely,

Fritz
San Leandro

We just returned from Sutter Creek and the crew is here. The work is progressing nicely and my understanding is the sod will be installed tomorrow. On a side note, the crew encountered the same problem I had with the lowest sprinkler head below grade. When the valve shut off, all the remaining water would drain out of the pipes through that sprinkler head and leave a standing pool for some time. I was both amused and impressed by their creative solution. Two small lengths of what appeared to be 4 inch PVC were perforated and buried vertically next to the offending sprinkler head, creating an inverted French drain to handle the run off. Clever...

Jay
Fremont

Steve

Thank you for sending Louis out today. He was timely, efficient, helpful, and knowledgeable. I look forward to the next steps and hope we will working together.

Please send him my thanks for a good meeting.

Scott
San Leandro

Hi Steve -- I think the yard looks amazing and it will actually take me a little time to get used to it.  The lighting makes such a huge difference in our dark cul de sac ~ my neighbor joked about how well-lit it was after 15 years of darkness.  It enhances the entrance to the house tremendously.  The experience has been terrific. 

Overall, and A+ in my book!  Thanks for checking in.

PJ
Livermore

Hi Steve,

We have been extremely pleased with the process and progress of our projects. Louis is wonderful at listening to our wants and making sure we are happy. He communicates frequently with us letting us know next steps and always asks if we have any questions. He's also been very conscious of our need to get things in place for our wedding in July since our yard is our venue! The crew has been friendly and personable, as well. We couldn't be happier with our choice to hire Hansen for our front and back yard projects. 

Thank you,

Janelle
Castro Valley

Hi Steve,
The yard looks wonderful!  I'm very pleased with how everything turned out.  The crew did a great job.  The spill pot in the backyard is beautiful and the front yard looks so nice - much bigger, cleaner and easier for me to maintain.

I'm very happy that I chose to use Hansen's again.  

I wanted to find out about the yard maintenance service and if you still offered that.  I think that quarterly might be the best option for me.

Thanks again for the professional service and high quality work.

Lisa
San Ramon

Hi Steve,

Thank you for contacting us directly.

Your guys (Louis, Jeff, and Jose) are wonderful! Down to earth and friendly. And we appreciate their work and time spent on our system.

We will certainly have you install our back yard system once that mess is cleared up. Looking forward to it.

Sincerely,

Fritz
San Leandro

Hello Steve,

I appreciate your follow up. Yes, Louis was very good about my (what he may have thought) seemingly endless questions and inquiries. The team of three showed up on installation day early and were most helpful. They even did a few small things at my request with great attitude and willingness. My yard now looks "cute" as it is small and I am looking forward to some low maintenance benefits.

Louis has followed up appropriately and was a pleasure to work with.

Thanks for checking in.

Marsha
Castro Valley

Hi Steve,

Yes we are very happy with the result. It came out exactly the way we planned with Louis. He was awesome through the whole process. We look forward to working with your company in the future, as we plan to add to what has been started. For now we are enjoying our new backyard and seeing what works for us and look forward to see what we can plan with Louis down the road.

Thank you,

Amy
Newark

Hi Steve,

With the recent drought situation in California my husband and I chose to stop watering our front yard lawn and had also recently had a large over grown tree removed that could have possibly fallen onto our home and our neighbor's in a severe winter storm. As result, the yard was barren and in dire need of new landscaping for many months. We knew we wanted a drought tolerant landscape but didn't know how to start the design or what type of plantings would be best.

We checked with several sources on line and after visiting Hansen's show yard in Castro Valley we chose Hansen Landscape Contractors. We met with the owner, Steve Hansen, who showed us around their large show yard to give us an idea of the many options available to us--different types of rock, pavers, concrete, plants, ponds, waterfalls, etc. Their show yard is beautiful. Once we decided to use Hansen, we were contacted by one of the project managers/designers (Louis Siegel) to get us started on the project and who also finalized the project with us. Louis met with us to get a general idea of what we wanted.

We were informed he would draw up a design and informed us of the cost involved up front. He gave us a timeframe of when to expect it and how he would send it. Once we received it and reviewed it, we discussed it with the project manager. The design was broken down by price so we were able to approve or reject anything we didn't want so that we could stay within our budget. Communications were done by email and by phone for the most part after the initial meeting and found Louis to be very responsive to our calls. We were given timeframes of all the activities that needed to occur and given choices of the products so that it was what we wanted.

The project stayed on track; we were always informed in advance of what to expect. The project manager was on site when it started, check in periodically as the project was progressing and did a final walk through. After the landscaping was completed the project manager did a 1 week, 2 week, 1 month, and a final check up at 2 months on the health of the plants. We found Louis and all of the other workers to be very professional. I highly recommend Hansen Landscape Contractors.

Ginger
Fremont

Hi Steve,

We are very happy with how everything has turned out, and really appreciate your check-up policy. Thanks very much for taking such good care of us!

Best as always

Maureen & Behrouz
Alameda

Hi Steve!

We are very happy with the quality of work so far. We wish that El Niño would let up a little so we can be finished, but your team has worked long and hard to bring it to fruition. It’s felt like a long road, but we know it will be lovely when done.

Also, everything looks exactly the way we wanted it so far. We are excited to soon be all planted and lit and enjoying the outdoors!

Your subcontractors are wonderful too! And Jack has been super responsive and very clear when explaining everything. We really appreciate him and his knowledge.

Thanks very much for checking in,

Maureen
Alameda

Steve,

Thank you for checking in. Everything looks great, and we are very pleased with the design, execution, and your team. We can’t wait to get outside and enjoy it! All went smooth, and I want to make sure we keep the relationship going to work on future projects.

Jed
Oakland

Hi Steve,

We are very pleased with the outcome and are enjoying the view from our window. We have since discovered we need a new patio door though since we're actually using it to go to the backyard! :)

Thanks for the great work. I truly appreciated the time and effort you took in trying to fit things within my budget. Although it cost me more than I had hoped, I feel it was worth the extra funds. I found your staff to be courteous and diligent. I appreciated seeing Jack come out on a regular basis to QC things and check in. My neighbors have admired it too.

Thanks again and have a great day!

Leigh
San Ramon

Dear Peter,

Congratulations! Once again, Hansen's has won the bid.

We will be doing QUITE a bit more than what we originally asked you out to bid for in late autumn of 2015. We want to re-do the weed encroachment material/rocks in the front yard and lay down a much thicker material to discourage those weeds; we want to take out the hideous Hollywood Juniper in our backyard; we want to thoroughly prune our rose bushes.

I'm also not particularly thrilled with what the previous contractor did with our backdoor landing, off the master bedroom. They rushed it, and it looks like crap. Not at all in sync with what Hansen did thirteen years ago. I will appreciate your suggestions.

Like I said before, Hansen's work is still holding up after 12 years, except for small cracks in the steps here and there because of being on an earthquake plain. You guys are the best.

Obviously, we need to set up another meeting to get the ball rolling. Let me know when you're available. We're still pretty flexible.

Once again, congrats,

Lita and Garron
Union City

Hi Mr. Hansen,

Mike and I are delighted with the job your company did with our yard. The front yard looks great.

Your staff were professional at all times, polite, knowledgeable, and kind. As I suspected from the moment I saw your website, you run a quality organization.

It has been a pleasure working with you. We look forward to working with your gardening service on a weekly basis.

Have a pleasant day.

Sincerely,

Michele
Fremont

Steve,

Thank you for checking in personally. My wife Lisa and I are both enjoying the new front yard landscaping. I'm particularly fond of the sweeping curves of the decomposed granite pathway, along with the appearance of the dry creek river bed. Louis, Jeffrey, and Sage were an excellent team to work with. All were highly approachable, competent, and professional in all aspects.

Regards,

Eric and Lisa
San Lorenzo

Hi Steve,

I'm very pleased with how everything came out, and everyone I worked with was great. Thanks very much. I look forward to seeing how the follow-up visits go, and in the next 18-24 months we'll be be in touch for a second phase that I discussed with Peter.

Thanks again.

Eric
Castro Valley

Hi Steve,

Charlie and I are very happy with the results of the project! We haven't yet seen the backyard (we would have to notify the tenants a couple of days ahead), but the front yard looks terrific. The Lodi stone looks great and pulls the whole front yard together. Even though we didn't have new plants put in, your crew did such a nice job trimming up what we have that it looks elegant and "finished."

Your project manager Jack was a pleasure to work with. When we met him at the house before beginning work he was very easy to talk to and had some good ideas about how to proceed with the project. I was especially appreciative that we didn't have to remove too many plants, and the ones that remain look very good, especially with the Lodi stone.

Jack took care of contacting the tenant as needed which is very much appreciated. We could just relax about the details and enjoy the result.

Thanks very much! We would definitely recommend your company to anyone looking for landscaping and gardening.

Charlie and Annelle
Livermore

Hi Steve,

We wanted to follow up our previous quick email with something more substantial.

When we started our landscaping endeavor, we went with another contractor and invested $500 in the decision. Once we received the design, he became unreachable. We were astonished by this because this is someone we found on Angie's List. So much for that level of trust. Initially we were looking for someone who would be willing to implement that design until we came across your ad and invitation to your show yard. Once we met with you and could sense your passion for landscaping and customer service, we decided to cut our losses with the old design and start the process with you for a new design. We loved everything we saw at the show yard, but had a limited budget to work with. We were really excited to see vignettes of what our yard could potentially look like. Even though the base budget came in over our initial budget, we were pretty certain that we had to have components of some of your vignettes, i.e. moss rock, lighting package. The final project came in nearly twice our initial budget, but we are incredibly happy with the completed project. Each time we approach our house - especially at night - we do so with an incredible sense of enthusiasm. And as the plants continue to grow in, it will only become more magical.

Your crew was professional, easy to work with, and did an awesome job. It was my pleasure to treat them to lunch as things were coming together. The project manager, Jack was thorough, flexible, and was able accommodate last minute changes.

After meeting with you and working with your team, it is abundantly clear that landscape design and implementation isn't just your job, but your passion.

We look forward to working with you and your team on our backyard in the future; i.e. once we pay the front yard off!

Should you ever need a reference, feel free to use us.

Miguel and Debra
San Ramon

Hi Steve,

Thank you for the follow up. Everything turned out well and we are happy with the yard. It is great to see it complete, especially with what it looked like when we started. I appreciate the patience and guidance of your team through the process.

Thank you,

Gabe
San Ramon

Hi Steve,

I appreciate you checking in with me. I'm very happy with the completed project. Louis came up with an interesting design and had suggestions I hadn't even thought to include. He always answered my questions and emails quickly and was very attentive to my likes and dislikes for the yard. My neighbors and I feel the handrails and railings across the porch were the perfect finishing touch. I was also happy I was able to use the tree I had purchased three years ago before it grew out of another container.

I was actually surprised how quickly everything came together. Louis and his crew worked like a well-oiled machine. I couldn't believe how quickly Austin and Jeffrey had the yard cleared, jockeyed around boulders, plants planted, stones and mulch down, and a walkway done. Then Miguel came to install the handrails and railings. I can't say enough about how much care he put into doing the job just right. What nice young men they all were and very professional. I also appreciated the care all they took in cleaning up each day. I've had so many compliments on the yard, which is really nice after feeling for so long what an eye sore it was.

I still plan to ask you to do the backyard. Weather permitting, I told Louis I'd start to talk with him about it probably in January. Thank you again for checking with me. I'm so happy I picked up your brochure at the event the San Lorenzo Home Association held. Up until then I wasn't sure who to go to.

Peggy
San Leandro

Hi Steve,

We’re very happy with the way things look. This has truly been a transformation and it’s immediately obvious when we drive up to the house, either in the day or at night. From the “monster shrubs” of the past to the new curving creek, what we see is a realization of our vision and your team’s assistance and hard work to bring that to fruition. We particularly like the way the dry river turned out; it really is a kind of signature element that everything plays well off of. As you recall, our original plan to get rid of the tree didn’t come to pass, but I think we both agree that it ended up for the better, since the tree brings an element of “old nature” to the newness of everything else. In fact, it seems like the creation of the creek looks more natural with the tree than it ever could have looked if the tree had been removed.

There were some minor hiccups in the process along the way, but these were small compared to concerns that we've had with other contractors in the past.

Overall, we want to emphasize that we are very pleased with our new yard and we’ve very much appreciated everyone’s courtesy along the way. We look forward to enjoying our new space!

Thanks for checking in with us,

Jeff and Rob
Fremont

Steve’s reply: Thank you Jeff and Rob.

I would very much like to hear about the glitches. If you are up to it, please share. Some glitches I understand are accidental or an oversite for which there may or may not be a fix to mitigate in the future. For those issues that could have been fixed with a process or systems adjust, we need to know about so that we can see how to fix.

Thanks in advance.

Best regards and thanks for the work.

Steve

Mr. Hansen,

The project completed today and it is fantastic. I am very pleased with everything -- not the least of which was the patience Louis had with all my questions and concerns. From the new paver walkways and court yard, to the design of the yard, to the plants (which I left to Louis's discretion) were exactly to my dream of a perfect new look for the front of my house.

I should also mention that you should be very proud of the "crew" that worked so very hard to make my yard look so great. They worked hard in both extremely hot days (during the demo process) and also one day in the rain while constructing the new paver walkways and court yard. Everyone involved in making this project a huge success were friendly, knowledgeable, hardworking and very Hansen Landscape loyal.

Would I recommend your business again -- Absolutely. Will I use you again -- Absolutely. In fact, I signed the agreement today to have some work done in the back yard. Unfortunately I'm not able to afford to do as extensive a project as done in the front but the plan is to make a start and possibly do more as time goes on. I have also arranged to use your gardeners to maintain the yard.

Marlene
Fremont

Steve,

Thanks for your follow up email. I am eminently satisfied with the work your guys did. They were courteous, efficient and knowledgeable. They graciously took our comments and suggestions and incorporated them in the project. We very much like both the product and the process.

Luis/Toni
Fremont

My husband and I recently completed a project to re-landscape our front yard, including replacements of lawn, driveway, and walkway. When we started I knew what I wanted to accomplish in general, but I wasn’t really sure how to get there. So we met with Steve at his show yard in Castro Valley. He listened to our high level goals, then showed us various landscape ideas and options, both in his show yard and in his book of past projects. We liked what we saw, so we invited him to our home so he could provide us with a specific design for our front yard.

When Steve came by, we spoke at length about what we wanted to accomplish, about our tastes in design, and about our priorities. About a week later, Steve sent us a landscape design with which I immediately fell in love. I was truly amazed at what Steve was able to discern from our discussions. He figured out exactly the landscape elements that would appeal to us (some of which I never would have thought of myself) and how to make them all work together in a balanced and beautiful landscape design. I’m so glad we had Steve do this work for us. Even though I’ve done most of the interior design work in our home and designed much of our backyard landscape, there is no way in the world I could have come up with anything as unique and beautiful or that I liked anywhere near as well as Steve’s design for our front yard.

Bottom line is I highly recommend Steve’s landscape design work. His design has resulted in a unique and beautiful front yard that has our family, friends, and neighbors constantly expressing admiration. My husband’s only requirement for this work was that I be happy when the project was done. Well, mission accomplished, I’m ecstatic!

Katie
Milpitas

View Norma's note

To: Hansen Landscape

When I called your company out of the phone book we didn't know what to expect when your employee came to our home for an estimate. He was so professional and so informative that we were very impressed!...But wait...it got Better!

Your crew showed up on time, your foreman came to us and advised us of what would be involved in the job to progess to completion...as the day progressed he made sure he informed us of all procedures, always finishing with "Do you have any quetions?" At the end of the day one of your employees to a blower and walked down the street cleaning all the cars in a one block area! Unbelievable!

It was a complete pleasure doing business with your firm and we would highly recommend your organization to everyone!...Renews my fath in "the American Way"

Sincerely,
Norman

Hi Steve!

We are really happy with our new walkway and brick step! It turned out even better than we had imagined. The washed concrete with brick ribbons was a great choice and the design works well with the rest of the yard. Pedro did a great job with the washed concrete construction and set up the step at just the right height for Mark to complete the brick work beautifully. I had mentioned to you that one of our objectives was to make the entry senior friendly and we feel it really meets that goal besides being beautiful.

It was definitely worth the wait. We have had a lot of positive feedback from neighbors.

My thanks to Jack also for making sure everything ran smoothly and finished in a timely manner and patiently answered all my questions.

I am now working on the fun part of finishing the landscaping and will send a picture when it is completed. If I run into a problem that I need help with I will be sure to give you a call - your subcontractors have all proven to be very competent.

Thank you so much!

Rodney and Terry
Castro Valley

Thank you, Steve!

We are very pleased. From our first meeting with Louis to the crew that finished the landscape project, we were very impressed! Louis was so cooperative, took my requests into consideration, and did a fantastic job laying out the plan and choosing the plants. The crew was very attentive and cleaned up after the job was completed (even sweeping the street!!). We told them we were very pleased and appreciated their commitment to doing a fine job.

Please extend our compliments to Louis and the crew. You have some great employees, Steve.

Sam and Roxanne
Alameda

Hi Steve,

We are absolutely pleased with the job Louis and crew did. We enjoyed talking and working with them, so polite and hard working. Would definitely refer your company. The yard looks so much cleaner and interesting.

Thanks for a job very well done.

Sharon
Pleasanton

Hi Steve,

Everything is moving along nicely.   Plants are going in now and Artemio thinks he should be done tomorrow.

Your crew is excellent to work with.

Marc
Alameda

The project turned out very beautiful. Your crew is so nice to work with. Very easy and enjoyable. Will always recommend your company.

Thanks for checking in with me. 

Tammy
Danville

Steve -- Every single human being with whom I interacted during this project was a joy to work with:

• We only saw Artemio and his team for the one day that they did the landscape demo. It was a miserably hot day; nevertheless, the guys got the demo done and the area was left tidy at the end of the day.
• Pedro and his team did a beautiful job on the concrete and grouted flagstone. I saw a lot of those folks over many days, and to a man they were professional and accommodating. The day of the concrete pour, I wanted to capture my grandsons' hand prints. Obviously, there were a million things all going on at once, but Pedro made sure to let me know the optimal time to capture the boys' hand prints. He and his team were then very careful not to mar the hand prints in any way. During the time that Pedro and his team were working here, I had only a couple concerns, and those concerns were addressed quickly and with no fuss.
• I also saw a lot of Hugo, Raul, and Austin over many days as they completed our front yard landscape. Again they were professional and accommodating, but also something a little more. It was clear they really wanted me to be thrilled with the finished product. It was clear they cared. I actually had tears in my eyes yesterday looking at our new front yard. I've been thinking about doing this for 20 of the 38 years that I've lived here, and the finished product meets every one of my expectations. Thank you for sending this team of men to do this work for me.
• Finally, Jack. As an engineer, I've done a lot of project management jobs myself. So I know what good project management looks like. Unfortunately, I also know what bad project management looks like, and I'm not above taking over when I'm unsatisfied (much to the horror of the contractor involved). I felt no such need with this project. Jack handled every idea or concern I had promptly and clearly, and I never was left guessing what was coming next. Great job.
• Bottom line is that I'm thrilled with how the project progressed and with the finished product. Thank you so much. A project like this is obviously a work of art as much as work of labor. Based on your design, Pedro, Pedro's team, Hugo, Raul, Austin, and Jack gave me a piece of landscape art. And I'm loving it.

It's been a pleasure doing business with you.

Cheers!
Kate
Milpitas

Hi Jack,

You guys this is looking so fantastic already after just day 1!

I had a mental image in my head of what this would look like, and some idea from the small wall at the showyard, but it looks even more fantastic in person. I know there is still a lot of work to do, but just wanted to let you all know how much I'm loving it already!

Stephanie
Castro Valley

Good morning to you, Steve,

Thanks for the follow up, appreciate it.  Yes, very pleased with the project outcome.  I am happy!

Louis has been exceptional from the start - stepping me through options, answering many questions, scheduling the project, and follow up afterward. Also, he was able to accommodate my scheduling preference and My Gardener service started yesterday (yea!).

All the way, the Hansen crew - Manual, Justin, Travis, Tina - is the best.  Excellent work always shows up when people like what they are doing and care about a job well done.  It begins at the top.

Thanks, again, Steve.  Have a good holiday.

Joanne
Castro Valley

Hi Steve,

As usual, your folks did a great job.  I'm very pleased.  Many of my neighbors have noticed the activity and have stopped by to get your info.  I've received many positive comments about the last project you did for me in my front yard.  With that and what I'm telling the folks about my backyard, hopefully more business will come your way.

Lynne
San Jose

Hi Steve,

Thanks for reaching out to me.

*Louis's communication was A+ good, something I've found exceedingly rare in the construction business. Typically, I'm the one waiting on the contractors, but in this case, Louis was waiting on my response for the most part.
*You guys were FAST.
*The worksmanship appears to be very good. In particular, I'd like to commend your carpenter for constructing the planter box. The corrugated metal was installed so well, I couldn't find any seams, even in close inspection.
*Louis successfully upsold me on some lights, something I didn't really consider much before, but thinking about it, returning home at night, lights on a timer would be welcome.

All in all, I was extremely happy with your employees. I turned down a lower bid on a bet that your company would be much more responsive and attentive. And you've exceeded my expectations. It truly is a breath of fresh air working with people that understands communication is extremely important.

Thanks.
Hopefully I'll talk to you in a year or two when we do our backyard!

Calvin
Hayward

Hi Steve,

The crew working both Thursday and Friday were a great group of people.  They are a group of workers that never stopped, except for breaks and lunch. The project is coming along nicely.  It will be finished next Thursday morning.  It looks great already and gave us the curb appeal we wanted and reduced our watering program.  All the things, I asked for in this project.

Thanks,
Linda
Castro Valley

Hi Steve,

The cleanup went very smoothly, and the crew were on time (early, in fact) and took care of things very efficiently.  They cut the hedge down a little more than a foot above the fence because the plants directly under the redwood tree were a bit shorter than that height, so now all the hedge is the same height. Both back and front yards look much more neat and tidy, and I'm sure Steve will be happy when he takes the green bin up from the back tomorrow evening and doesn't have to wrestle it past the rock roses.

It all looks much more neat and tidy.

Thanks for checking in.
Margaret
San Mateo

Good Sunday Steve,

Better than I ever expected. The light show in the evening was glorious. Best yet that the show comes on every evening. The plant selection and the container plant colors are fantastic. Tomorrow the plumber will installing the faucet as per your recommendation and I already bought the expanding garden hose at BB and B. Very happy with everything. I also have a handle on the drip system which is quite simple.

Jacques
Oakland

Hi Steve!

I'm very happy with the project and the leadership Louis provided. The men on the job were so hardworking and professional. When I talked to Louis about a follow-up trimming and bush removal, he gave me the info I needed and I heard from Jack the following day. That project was accomplished this past Monday. All is well here and I'm getting compliments from everyone who sees my front yard.

Thanks to all for a job well done.

Robin
Castro Valley

It has been great! The guys did a tremendous job and Louis has been a great help. Every time there was a question or issue Louis was quick to respond and able to fix it in a timely manner. I am more than satisfied with the work you have done.

Thanks,

Adrian
Livermoee

Steve,

The work completed is great and the crew equally fabulous! Your guys were true professionals and consistently went over and above (bringing my cushions in when it rained and bringing my trash cans in, just to name a couple). From my consult with Steve to my communication with you and the rest of team members, the experience has been wonderful! I will definitely come back for future projects and recommend your services to others.

Ebony
Castro Valley

Hi Steve,

We're extremely happy with the landscaping! We love how everything came together and have gotten a lot of compliments on it already. We enjoyed every step of the process and love the results. Thank you!

Karen
Livermore

We are _so_ thrilled with the yard. As is the whole neighborhood. You're the talk of the street:
- "I just love your yard!"
- "Your new yard looks so beautiful!"
- "With the new drought restrictions, you timed that perfectly."

And an exchange from just ten minutes ago:
Them: "We should do something like this for our yard."
Zig: "Well, I know a guy..." (grins and nods head toward the Hansen sign)
Them: "Yeah the same folks everyone around here uses."
So there you go. You're famous. (I'm sure the sign down on Redwood x Seven Hills helps with that.)

The plants are as lovely. So is the anticipation of dramatically lowered water consumption now that our state is down to less than one year of water reserves.

-- Z
Castro Valley

Hi Steve,

We are very happy with the work Hansen Landscape has completed! Our yard looks beautiful and is finally how we hoped it would be.

The team was very pleasant to work with and easy to have around my kids (who kept trying to interrupt them with basketball by the way...) they were political, efficient, clean, and had great attitudes!

We've been especially pleased to work with Louis. He remained flexible with our changing needs, incredibly prompt, honest about timing and costs, and we have been continually impressed by his depth and breadth of horticulture knowledge from plant identification to appropriate selection and availability of them as well.

We'd be happy to recommend Hansen Landscape to friends and family. And would strongly consider using your company again for future landscaping projects.

All the best,

Steve & Bridget
Castro Valley

FANTASTIC!!!! Love the waterfall.

Let me know when I should have your guys start doing my maintenence

Thanks,

Pam
San Ramon

Dear Steve,

I am writing you to let you know how happy I am that I worked with you and the design team to come up with a different take on my landscape design. As you know, I worked with a landscape architect to come up with the plans for my backyard. When I gave them to you to quote on the work you asked if you could propose a few changes. After seeing your show garden and looking at your changes, I knew I came to the right place. The patios and planting areas in the original plan were very "rectangular". Your plan with irregular shaped patios, various elevations and unique features really resonated with me. You even pointed out a couple of unnecessary items that saved me money on the project.

Thank you

Chip
Brisbane

Hi Steve,

I love the outcome of the landscaping.

I went with you and your crew because of the beautiful concrete put in my backyard many years ago.

Again, thanks for a successful completion of my project and I recommend you whenever I can.

Milton
Castro Valley

Hi Steve,

Everything is growing so nicely. Feel free to take photos if you ever need anything for your portfolio.

In addition I can speak more highly of your staff with your gardening service, if only everyone I deal with to work on our house good be so great. I wish you guys did fencing and structure work like arbors. We have now had two horrible experiences with such vendors.

It has been a pleasure working with your company and looking forward to our next quarterly service, received a call to set that up last week.

I will make sure to post a review on Yelp about your service in the near future.

Cheers,

Justine
Pleasanton

Steve and Jack-

The guys are finishing up and the yard looks great! Artemio and his crew were wonderful. Their attention to detail helped make the project look finished. A special thanks to the two of you for the design work, planning and coordination.

Artemio was able to find the leak that has eluded discovery for sometime. He noticed a small area of the ground that was wet. I thought it was from the recent rains. It seems that there was a hole in the roof drain pipe that was underground. The leak in the main irrigation line was near the hole in the pipe. The water traveled to the hole in the drain pipe and came out of the drain across the yard. Mystery solved.

Thanks,

Doug and Jackie
Pleasanton

Good morning, Steve,

Your employees were courteous and did the work in an efficient and neat manner. They did the excavations, connected the drain pipes, and leveled the ground after covering the pipes, and laid the stepping stones. We were pleased with the job.

Thanks,

Raphael
Oakland

Good morning, Steve,

Thanks for your email. I am so enjoying my new yard and have been watching the plants grow and thrive in their new home even while cautioning them that spring is not ACTUALLY here yet! It's a lovely space and I, again, thank you and your team for helping make it so.

I appreciate your checking in and if/when I decide to take on another yard project, Hansen Landscape is tops with me. I hope all is well with you and those at Hansen's. Thanks again, Steve.

Sincerely,

Joanne
Castro Valley

Hi Steve,

The side yard you did for us is beautiful and gets prettier every day.

We just sold the house and the real appealing area to the buyers was the backyard. I sent you a request for a pond cleaning and we will pay the flat fee for it before we leave. We will be handing over the keys on March 12th so I will call you next week to arrange for us to pay the fee and I will give you the names of the new owners.

Thanks again for your beautiful design and craftsmanship on our yard!

Best Regards,

Carole
Livermore

Hi Steve,

I am amazed by how much your two guys did here at my place this morning in Pleasanton. They have made such a huge difference with the removal of shrubs and pruning of several trees. Now I'll get a lot more sunlight in my backyard for growing edibles! And the clean-up was immaculate too!

A huge thank you!! I'll wait for my invoice to come in the mail.

A happy customer,

Leah
Pleasanton

Hi Steve,

I am amazed by how much your two guys did here at my place this morning in Pleasanton. They have made such a huge difference with the removal of shrubs and pruning of several trees. Now I'll get a lot more sunlight in my backyard for growing edibles! And the clean-up was immaculate too!

A huge thank you!! I'll wait for my invoice to come in the mail.

A happy customer,

Leah
Pleasanton

My yard looks "GREAT"! it is the best looking yard in all the blocks around me,I love it everyday I look at it.Your guys did a great job with my design, thanks again!

Robert
Union City

Thank you Steve & Jack and everyone who worked on the yard.

The yard looks beautiful. In 18 years it has never been 100%.

Now all we need is a special plant accelerator where we can get 3 years growth in one month.

Just kidding, we'll be patient.

Jon and Melissa
Castro Valley

Hi Louis,

Hugo and Raul got here about 9am and finished everything up, including the bender board.

Since then, every time I'm outside, I'm being bombarded by neighbors with compliments for our front yard. I think I've talked with about 8 neighbors, just this one afternoon, including two who were thinking about redoing their front yards.

One neighbor, Phyllis on Woodbridge, a few blocks down on Tamayo, drove onto my driveway to talk to me about our front yard. I gave her, as I did with others, a good recommendation for Hansen; and she will be seeing you tomorrow at the showyard.
If Hansen has a referrals club, I should definitely be in it! Your sign is on the corner in front of the tree, and is highly visible to everyone coming by on Tamayo.

We are pleased with the results and so are our neighbors. Thanks for making a design on paper spring into life.

Best Regards,

Victor and Nancy
Fremont

Steve,

They were extremely professional. We paid for the $250 consultation, and I feel like we go our money's worth. Lots of great ideas, and realistic discussions about what we could do with our budget. We made a trip to their outdoor showyard where we could see some more ideas and options for materials.

We were set to go, but due to circumstances out of our control, our budget for the job disappeared. I am hoping that we have a chance to work with Hansen again in the future.

Thanks

Brian
San Bruno

Steve,

I can now use my back yard. All the concrete and rotten wood dividers are gone. A streamlined concrete slab with artistic concrete seams are framed by three shade trees and a balanced set of shrubs and flowers. I could have chosen the plants from their large demonstration garden in Castro Valley, but what I asked them to choose are the perfect solution with gardenia, lantana, magnolia, flowering cherry and crepe myrtle providing shade, fragrance, and beauty. Jack, the job foreman, even made a diagram of the plantings with the plant names, as requested

My ideas for my back yard were all wrong but Steve Hansen was the only contractor to respond promptly and he listened to everything I had to say first. The consultation fee was worth every dollar and the cost was deducted from the finished job. His standout trait is listening and communicating, making sure everything goes smoothly. The unknowns were handled smoothly, such as a slab edge three times too thick and a lot of concrete pillars and tree roots and gaps below the fence.

My finished landscape looks professional and meticulously thought out by Steve. As the job progressed I could tell he and his crew have many years experience with concrete, tree and plant choice and placement, drainage, balance, design and symmetry.

Thanks

Marilyn
San Leandro

Steve,

We are very happy with the work performed. Louis and crew were very professional and timely with their effort. We will definitely recommend your company to our friends/family. We also have a hillside project to get done in the future and Louis has already provided some solid ideas.

Thanks

Antonio
Castro Valley

Hi Steve,

Thanks for following up on our project. We were very pleased with the outcome and are looking forward to all the new blooms next spring. The only negative feedback I have at all is the weeds weren’t pulled, but it’s a small oversight and we can handle that. Otherwise, everything was just as we requested and it was done timely.

We worked with Louis on a previous project and he is a big reason we were confident in using Hansen again this time. On our last project, there was a minor issue and Louis handled it very professionally and quickly rectified it. He is also extremely responsive, knowledgeable and patient with all of our questions. He is definitely an asset to your company and we would certainly recommend Hansen Landscape to our neighbors.

Thanks, again,

Dawn
Dublin

Steve,

Colleen and I are extremely happy how everything turned out!
We loved the guys who worked on the yard especially Robert and Martin! Of course they were the ones who spent most the time on the job.

Louis was also great, always giving updates and checking on the progress.

Everyone seemed to listen to our vision and they actually made it happen.

I'd recommend your company without hesitation!

Thanks again for a beautiful yard!!

Todd and Colleen
Pleasanton

Steve,

The problem was identified and corrected. The drain line was clogged with roots from a nearby vine that had entered and grown inside the pipe and a portion of the pipe was broken probably when I had a new fence installed earlier this year, the corner fence post being located directly above the buried drain pipe.

Manu is someone that I can talk to; he kept me well informed during the project and provided good advice about putting rock in the catch basins around the drains.

Thanks.,

Scott
Alameda

Steve,

I am very pleased with the way the yard project turned out. It looks very nice. I expected this good outcome from the outset after having met you and learning about your standards and commitment to the job well done, and so, I was not surprised at the job very well done!

As you know, you have an extraordinary team. You are fortunate to have them - Peter, Jack and all those who were here. Please thank them for me. They all worked well together, each person seemed to really care about doing a good job and giving attention to the smaller details that always make such a difference.

I appreciate your working with me early on with the contract. All my concerns were addressed and everything was taken care of perfectly. Thank you.

Hansen Landscape was tops with me in 2005 with the first landscape project I had done and certainly remains tops in 2014! Thanks, Steve

Sincerely,

Joanne
Castro Valley

Steve,

Sorry I didn't get a chance to reply to your earlier email.  Yes, we are very happy.  It looks great!  They have addressed any concerns we had in a timely manner.  Dealing with everyone has been very good.

They're waiting for an appropriate opportunity to get the polymer sand installed for the pavers, and I believe for the tile they've ordered for the front step.

I was grilling last evening, and the pavers and especially the light overhead made it much nicer.

Thanks,

Brian & Lauri
Milpitas

Hello Steve,

Louis and installers did an excellent job.  Louis is a good communicator and he did what he said he would do.  The installers worked very hard, as someone was there seeing their work as it progressed.  

Louis also handled a situation nicely with a neighbor's concern.

Thank you. 

Carol
Castro Valley

Honestly Steve, it was likely the best interaction with a contractor I've ever had, regardless of trade. Louis is awesome, your folks are hard workers that are also polite and friendly and your follow up is par none.

I hate how much I paid, but feel that I absolutely got value for my money. That said, I expect better discount on our next engagement. Customer loyalty and whatnot.

Stephen
Castro Valley

Hello Steve and thank you for the follow up. I must have just missed your original email so think you for sending again.

We had our initial meeting where I showed our area, talked about our needs and shared some initial ideas. Louis listened, asked clarifying questions and then sent us some estimates to choose from. The onsite crew was great. Always friendly, didn't leave a mess and worked their asses off. 
We have go so much use our of our back yard now. Before we dreaded letting the kids in the yard as they would get dirty or hurt. Now they can just run and play. We have some wear spots in the lawn but overall its holding up. May need to add in some more bark in areas but it is much nicer then before 

We were just talking that we are going to need to look into having you take care of our side yard in the future as well.

John
Fremont

Hi Steve,

Every time I look out my patio door my spirits are lifted. The plants are happy, the check-ups are good, and I am so glad that I chose your company. I promise to get on Angie's List as soon as I can so other people will know too!

Marilyn
San Leandro

Hi Steve,

Thank you for following up with us. As always, Artemio and his crew exceeded our expectations. The yard looks so much cleaner and alive with the new plants and overall clean up. Unfortunately we could not do everything we wanted due to budgetary constraints on our end. We really appreciate you working with us on pricing. Hopefully we can continue our beautification project next year.

Louis was very easy to work with. He is attentive and follows up on pending issues. My only suggestion would be that he introduce us to the types of plants that are being install. Not that I would have any objections, but I would like to know the names (if someone should ask) and if they flower.  Louis did let me know, via email, that about 2/3 of the plants would flower.

Thank you again for all you help.

Cindy and Myron
Danville

Hi Steve,

Thank you for all the work you have done and the continued great service with your lawn care. We only had one plant die and will replace it next spring and we only had one issue with the sprinkler head which we will have your team look at on the next quarterly visit.

We were also so impressed with the grass you chose, we water 3x a week and it stayed green. We also got our water bill and it was less then when we watered before the new work. So thanks.

Thanks again, we really love how it has grown in. 

Also want to give a great shout to Jack and all the team from My Gardener

Justine & David.
Pleasanton

Steve/Louis:

Dale and I just want to let you know how happy we are with our "new" front yard.  It is so much cleaner without that bush and the old fern.  We like the plants (as well as the choice of Japanese maple) and the rock border looks great.

Louis -- thank you for handling our last-minute decision to put the rock border on both sides of the walkway.  We appreciate that you were able to get the stones today.

As always, your guys are great.  I recognized Hugo from our last job.  Both of your employees checked with us throughout the time they were here to let us know what they were doing and to make sure it was what we wanted.

We will be in touch in early spring next year.  We want to get you scheduled for maintenance of the backyard and to do some pruning.

Can't say enough about the level of customer service you provide and the quality of your work.  Please feel free to use us as references.  We will continue to recommend Hansen Landscape to everyone.

Thanks again.

Debbie
Alameda