March 10, 2018
Yes! We are totally happy about the job done and sent pictures to friends and family to show off the new landscape. The team did an awesome job.
Zennie and Kevin
March 3, 2018
Just wanted to let you to know that he guys did a great job with our back yard. We are very pleased.
March 1, 2018
We are very pleased with our new "hedge." Our neighbors are also pleased with the work. As always it's been great to work with your team.
February 28, 2018
Thank you for the follow up. I am very happy with how the project was run as well as the end result! It was worth the wait.
February 28, 2018
I returned the survey--I am very happy with the results of the retaining wall---could not have been happier with the help of your employees.
February 23, 2018
Yes the project proceeded and was completed to my satisfaction. I love my new front yard! I also really appreciated the quickness of intervention after my retaining wall fell down before the project was scheduled to start.
Thanks you for checking personally with me.
February 20, 2018
I am extremely happy. Thank you and your employees for all the hard work, they were all very professional and polite.
January 27, 2018
Our yard looks wonderful! Thank you so much. I could not have imagined its beauty from the layout drafts.
We look forward to hearing from Louis regarding upkeep and care.
Yours in faith,
January 22, 2018
I heard that Claire and Huy came to see you. They are friends of ours and loved our backyard so we recommended they speak with you.
January 19, 2018
I just wanted to let you know that Manu and his team did an outstanding job on our front yard. We are really happy with the outcome of the clean up and the gardening crew are super knowledgeable and efficient.
Thanks and have a nice weekend!
January 8, 2018
It looks great. Thank you for checking in.
Elvis and I are happy to finally have a nice looking front yard! It's great to have the pathway from the back too. Thanks for everything. We really appreciate everyone's timely response to our questions, patience with us and our late responses, and especially for a polite and hard-working crew who always cleaned up after the day was done. Thanks!
January 4, 2018
Artemio is a real professional and his crew does a great job as well. I can't think of anything that they could do to improve. They showed up on time, worked steadily each day and did a great job of cleaning up at the end of the day. Jack was great to work with as well. He kept me well informed on project progress and what to expect next. We are very pleased and have had many compliments already. We would happily recommend you to anyone who asks. Take care and happy new year.
Rich and Julie
December 20, 2017
Lynn and I are both thrilled with the beautiful transformation of our backyard. We enjoyed working with Jack, Raul, Hugo and Paul, a hard-working team of guys who went above and beyond the work expected. The guys were always professional and personable in every aspect of their work and we had no hesitation inviting them into our home if needed, even if we weren't there. All along the way the communication was excellent and almost always initiated by Jack. How refreshing! We are thankful for the artistic abilities of all of your employees from yourself and Peter to Jack and the crew. Each one had input on placement of plants, trees, rocks, bark, driftwood and ornamental items. Their eye for artistically locating these items was as valuable to me as all of their hard work. Lynn and I both would hire you again in a heartbeat and will recommend you to anyone looking for a quality landscaping contractor. Thanks again for all you've done. It has been a pleasure working with you all.
Stacy and Lynn
December 16, 2017
Everyone was very professional and worked hard to compete the project. It went well and I was impressed. I felt very well taken care of.
Madeleine and Alan
November 23, 2017
The yard is really beginning to take shape with all of the various components starting to come together. Jack and the crew are awesome and, yes, we are being very well taken care of. Everything is being done with care and artistic excellence. Thanks for checking in.
Stacy and Lynn
November 14, 2017
I used Hansen over a period of a few years for 3 projects- side yard, front yard and backyard. Louis and the rest of the team were outstanding. Always responsive and on time. Great quality work in all respects. Louis also made suggestions I had not thought of that enhanced our backyard tremendously- we get lots of compliments on it. And I had an issue with some of the new sod grass- nothing to do with their installation- it was an issue with my soil- and they replaced a big patch at no charge. They stand behind their work. Highly recommend.
November 14, 2017
Project is going super well. It is exciting for me to come home from work each day to see the amazing progress. Really appreciate the hard work that your crew is putting in to making our backyard dream a reality. Jack is really good about communicating with us every step of the way. Thanks for checking in.
Stacy (and Lynn, too)
November 13, 2017
Thank you Steve. The front yard looks great. We were really pleased with Hugo and Raul—they are excellent workers. Another good result from Hansen for us.
November 6, 2017
Thank you for checking in. I have my final walk through with Louis tomorrow morning.
The yard looks great and everyone involved on the job has been professional, courteous and on-time. Louis has been extremely responsive and helpful throughout the entire design and execution process of the project.
You have a great team and I won't hesitate to recommend you to friends/neighbors.
September 6, 2017
I've used your company before and have always appreciated the honest advice I've gotten. That is one of the reasons your company is the firsts one I think of.
Thanks for the advice,
August 14, 2017
Yes! We are happy with the final product. We were treated well. Everyone was great. Now we have beautiful landscaping in both front and back!
Thanks for everything,
Kim and Lou
August 14, 2017
Thanks for checking. Everything looks good. Loius and the crew were great.
August 14, 2017
The project looks beautiful. Louis took very good care of us and was a splendid supervisor.
July 14, 2017
Liz and I are both very happy and satisfied with the project. All of your folks treated us realy well and it was a pleasure having them at our house. Please thank all who paticipatated in the work.
July 25, 2017
Hansen Landscape Contractor transformed the front and rear yards of my home with new landscaping that marks a dramatic departure and stunning improvement when compared to the ordinary and forgettable landscaping that no longer surrounds my home.
Steve Hansen is the owner and visionary of this highly regarded and fully credentialed landscaping company in Castro Valley. He brings more than 30 years of landscaping experience and expertise to the table for his clients. Collaborating with Steve during the all-important design phase was enjoyable and educational.
I found it rewarding to work with Steve and every member of his landscaping team, including Peter (landscaping blueprints) and Jack (project manager). Jack is masterful at managing several Hansen landscaping crews and numerous ongoing projects while maximizing productivity every workday.
I reserve special praise for Steve’s landscapers because they are the men who turned my landscaping vision into reality. Led by Hugo and Raul, all of the workers assigned to my home worked extremely hard. These outstanding landscapers overcame every challenge, including soil conditions that mimicked reinforced concrete and weather that was oppressively hot, with utmost professionalism.
Moreover, Hansen Landscape Contractor is NOT a landscaping company that suddenly disappears and abandons its clients when the last plant has been planted. Hansen considers its major projects to be long-term investments. Louis inspects the new landscaping of my home with consistent regularity to ensure the continued health and optimal growth of every new tree and plant.
I am completely satisfied with all of the work done for me by Hansen Landscape Contractor, and I endorse this company without any reservations.
July 24, 2017
We are currently working with Hansen Landscape to design our backyard landscaping. Working with Steve has been a pleasure. Two important parts of the design process have included our visit to the beautiful show yard in Castro Valley and Steve's onsite visit to our property here in Livermore. Visiting the show yard gave us ideas about plants and materials and the artistic abilities of Steve and his crew. Also valuable was the time we all invested together in our backyard where Steve was able to get a tangible look at the current layout. While we talked and walked around, Peter, one of Hansen's designers, took comprehensive notes regarding what stays, what goes, what we like, what we don't like, and especially, how we'd like to use the yard. Both Steve and Peter are good listeners, picking up on our passion about little and big ideas, which came through in the design process. Steve was careful not to commit to a certain design on the spot, but went back to work with notes and allowed his and our ideas to work together into a great design. Steve is respectful of our time and each time we meet with him he is prepared and guides our meetings in an efficient manner. It is refreshing to work with a contractor who takes the time required to create just the right design by spending time with his clients - onsite, online and in his own backyard.
Stacey and Lynn
July 24, 2017
Everything went very well. We love our new front yard! All of your employees were excellent and very hard workers. We would be happy to leave your business a positive review (yelp/nextdoor etc.)
July 23, 2017
You and your entire team provided me with 100% satisfaction and beautiful landscaping!
Enjoy the rest of your well-deserved weekend, Steve.
Thank you again for the fantastic landscaping!
July 17, 2017
I had a call the other day from Diamond Certified asking for an interview. I was very happy to give Hansen's, you, and your crew an A+. I told him you had completed two projects for me and I've been very happy with the outcome of both my front and back yards. I also said I was using the My Gardener service and very happy with that. I mentioned I would go back to Hansen's for any landscaping needs and would also highly recommend you to others.
July 17, 2017
Manu and his assistant just left...GREAT people !!!
Thank you again. The one question they could not answer for me was if I was now considered a "customer", or if this was just a one time visit?
(In other words, if I have a need for this in the future [and I promise that I am a very LOW maintenance person], am I able to call you?)
They just said to ask you (which is absolutely fine with me), but wanted to clarify because you've got a great business.
Thank you again.....GREAT EXPERIENCE !!
May 16, 2017
We are very happy with the work and with the workers. Everyone has been professional, explained what they are doing, gave us a heads-up on the upcoming schedule, and answered all our questions. You have some good people working for you. We couldn't be happier. It's amazing that our yard is being transformed into an area we will be so happy to use all year round. We see things taking shape and are excited to imagine the finished product. Thanks for checking in.
Carl & Barbara
May 15, 2017
Thank you for the check-in. As I had told Jack, we couldn't be happier with Hugo and his crew. They are kind, hard-working, professional, and always checking in to see if any tweaks need to be made. They are gems. They worked very easily with our other contractors when they had to put in stairs and upgrade the water and to work with the new fence.
We are thrilled with how your vision is coming to life. We honestly had not fully imagined how the 2-D plans would actually translate onto our sloped yard. I seems to be achieving our biggest hope to unify all of our space and make an inviting outdoor living area.
Hope all is well with you,
May 11, 2017
Thank you again for the fantastic service we received. I could not have been more pleased with the professionalism and the timely way the work was done today.
May 1, 2017
We have been loving our new backyard for several months now and I would whole heartedly recommend Hansen. The entire process was very smooth, no pressure, and really a joy watching the transformation. We had a long list of wishes, and it really wasn't in our budget to do everything we wanted. Hansen provides an itemized estimate which made it easy for us to pick those things that were most important to us, and we're able to put the rest on the back burner for later. Louis was wonderful to work with and he gave us some great advice without ever pressuring us to go one way or another. We felt very well taken care of, and I trust that Hansen stands behind their work. I'm so excited that summer is almost here! We love hanging out in our yard and plan to do so as much as we can with the warmer weather.
Cindy and Jeff
April 17, 2017
I'm sorry we didn't follow-up earlier. We really liked the crew that was out here and who helped with the final process. They were polite, creative and hard working. They were also very thoughtful in helping us think through final decisions. Overall we are very happy with the final landscape. There may be a few plants that need to be changed out when they come for the follow up. They don't seem to be growing like the others. Jack had mentioned that might happen.
We really liked the crew. Hugo and the rest of them were great!
We just need the rain to stop so we can get our deck sealed and can really start enjoying our backyard!
April 15, 2017
The yard looks beautiful,hard to believe it has been 3 years. Still the best looking yard around. I have 30 solar lights in the yard,20 of them change colors,at night it looks like a Christmas tree, very beautiful!!
April 6, 2017
OHMYGODNESS IT IS SO GORGEOUS!!!!!!
I CAN’T EVEN TELL YOU HOW THRILLED I AM WITH THE LOOK SO FAR!!!
April 5, 2017
Thank you for reaching out as you do. Yes, we are happy with the work.
Your guys always do great work. They are respectful, courteous, and friendly. Down to earth, basically. And we do appreciate all of their hard work. I believe it says a lot about Louis and the company in general.
And we have other projects ahead (when we can afford it), so we will keep Louis posted for any quotes we need.
Fritz and Bonnie
March 23, 2017
Everything went great! The yard looks awesome and the plants are starting to grow bigger. We have the new shed in now so it's all starting to come together.
Thanks for your work on this project. The communication, speed, and work quality was wonderful.
March 23, 2017
Thank you for checking in. We love our new backyard! The process was easy and everyone was great, especially Louis.
Cindy and Jeff
March 22, 2017
Everything was completed to our satisfaction. We LOVE our backyard and look forward to enjoying it for years to come.
Your team of people are top notch! It was apparent to us that Customer Service runs in everyoneâ€™s bloodâ€¦Jack, Hugo, Raul, Ricardo, Pedro, Artemio, Louis, Peterâ€¦each were available to ask questions and help us through each stage of our backyard.
I canâ€™t say enough about Hugo and his teamâ€¦they were so patient and helpful as well as meticulous about their work each day.
Cheryl and Matt
March 22, 2017
We're impressed with how the yard turned out. Impressed on how quickly from start to finish it took. Communication was great and all the workers did an exceptional job. We're very very happy with how everything turned out.
February 27, 2017
Jack supplied to us what you indicated would be supplied which was an extensive list of recommended varities that he thought would perform well in our backyard from which he asked us to select ones that we liked. He then positioned the plants affording us the opportunity to approve or ask for changes to the positioning of anything. He graciously moved a couple of plants after planting at my request. So, indeed, Jack provided all of the landscape guidance that you had indicated would be provided. Moreover, I cannot stress enough that Jack was wonderful to work with, he was in constant communication with us and answered all of our questions patiently. Similarly, the entire team on our project was just terrific! I would recommend your company anytime!
February 7, 2017
It really turned out nice. Even though we had to wait due to weather, we are really happy with the out come. Your crew was very professional and kept us in the loop with scheduling. I want to thank Jack for his selection and location of plants and trees. I have a walk thru this Saturday for care and maintenance, so I will ask for valve locations since I'm not seeing all of them. Please feel free to come by and take a look at your creation. Thanks again.
Allan & Linda
January 29, 2017
The project looks great.
The crew that created my front yard were good people and did a great job. Please thank them for me.
January 25, 2017
I want to say that your team is pretty fantastic! They have been very helpful in communicating the project to us and patiently answering our questions over these last few days.
December 5, 2016
We're very happy with everything! I finally had a chance to really look at everything yesterday (work has me getting home after dark most evenings) and I'm just thrilled. The attention to detail and the overall result are amazing. Our thanks and compliments to Jack, Artemio, Pedro and the whole crew. They took wonderful care of us and we love the result! :)
November 28, 2016
We were very pleased with all the work being done. Jeffrey, Jose and whoever worked on that job, were fantastic workers. After being in business for over 40 years in construction, I would have been proud to hire any of them. Myself and my wife are very happy.
November 25, 2016
The new pavers look great, and Raul and the team left the backyard clean as a whistle. Very happy with it.
November 18, 2016
Hi Steve and Jack,
I just wanted to let you know that our yard looks amazing! Ron and I are very pleased. I'm especially impressed with the excellent work ethic of your crew. Hugo, Raul and Ian are to be commended; they really went above and beyond, and we certainly appreciate it. Louis, as well, took time out of his busy schedule to stop by yesterday afternoon to review the watering schedule and discuss next steps with me
Thanks again for everything!
November 14, 2016
I just finished emailing Louis to set up an appointment for the final walk through. I'm very happy with the outcome of the project. I told Louis when we were planning it that I wanted something "park-like" and he came up with the perfect design. I can't say enough nice things about him and the entire crew, but I already expected a good experience because of how well the front yard turned out. Everyone from Hansen's is so hard working, polite, and personable. What really nice young men. My neighbors all noticed it and also that they always made sure the job site was cleaned up every day before leaving. Louis was always available to answer any questions that came up or handle any changes. When I couldn't find a small tool shed I liked, he arranged for one to be built to match my existing storage shed. Miguel did such a good job. He is so meticulous and the addition looks like it was always part of the original shed.
As far as doing anything different, I don't believe I would. Louis gave me a design so much more than I was expecting. I kept saying as I watched it take shape that I couldn't believe it was my backyard. One of the crew told me I was lucky to have Artimo supervising and I agree. Louis picked out plants I liked and the plants/trees I already owned were placed where I could really enjoy them. I asked that the rocks left over from the flower beds in the front yard be placed where I could still see my favorites. My mom had collected them from the Sierra and I've been looking at them since I was a child (a long, long time ago). I did have to let go of some things. It was a little sad to see the old clothes line poles go. I was telling Louis the only thing I might wish I had done differently was to be sentimental about a slab of concrete covering the old well. My dad, brother, uncle, and my neighbor's dad dug the well 40 years ago and signed the slab. I had planned to put a gate there, but changed my mind when it meant taking out the slab. As I told Louis, perhaps a project for another time.
Anyway, I hope that answers your questions. Thanks for checking. Hope I wasn't too long winded. I'm very happy with the way the yard turned out and have already received many compliments about it and about your crew. As I said, I can't believe it's my backyard. I also wanted to say how happy I've been with the gardening service.
November 13, 2016
I am traveling and look forward to coming home tomorrow morning to see the finished project! Sharon said the concrete stain looks great! For sure we are very satisfied with the project! Your entire team took very good care of us! As far as doing anything different there may be a couple of things I would have changed but that is on me and not Louis. Louis has been from day one, terrific!
We are very very happy with our new yard! Several friends and family also think it looks great!
November 6, 2016
We are soooooo happy so far! Jack has been wonderful keeping in contact with us regarding scheduling and very helpful with plant selection. Also, the landscapers -- oh dang, I should have asked them their names -- have prompt, knowledgeable, courteous, hardworking; and we truly appreciate it.
We've no doubt we'll be thrilled with our yard when it's done.
Fawn & Ron
November 5, 2016
We are very happy with the results of the landscape project. Jack was proactive in keeping us informed of the project schedule during the two weeks. The crew was efficient, hardworking, and left the job site clean.
Don & Yvonne
October 29, 2016
Good morning Steve,
Thank you for checking in I appreciate it. I couldn't be more pleased with my project and your crew headed by Louis. Everyone was very amiable professional and thorough. I'm very impressed at how hard and clean and efficient they work. I will gladly recommend your company to my friends. Although I believe the final outcome speaks for itself it's just lovely better than I even imagined. Louis was wonderful to work with; bouncing my ideas around he helped me stay focused and that means a lot.
I am certain I will be calling you for future projects I have in mind.
Have a good day,
October 17, 2016
Thanks for checking in. The yard looks great! The entire crew did a really great job. Louis was a very responsive professional and was great to work with. The guys all worked extremely hard and did quality work. It was nice that they left the yard spotless every time they had to leave at the end of the day. We are really happy with the way the yard turned out and we will gladly praise Hansen Landscape's work.
September 26, 2016
Thank you for your kind words about Aaron.
You helped Aaron with his Eagle project and you were one of the first people he put on his list of invitees. We'll let him know you are traveling but also share your words with him. He will be grateful.
Thank you for your help and being an integral part of Aaron's Eagle project success. His parents are grateful for you. Many thanks.
Michael and Marisa,
September 26, 2016
We are very pleased with our new landscaping. All of your workers did a great job and were very professional. Thanks to you and your crew.
Bob & Lorrie,
September 21, 2016
Please know that every neighbor that ever walked by while I was maintaining the landscape would stop to ask who did the landscaping and also let me know what a great design the hardscape was. I hope you gain jobs. Thank you, entire Hansen Landscaping team for the excellent service!
Vivian and Marc,
September 16, 2016
Thank you for the email. Just wanted to let you know that your staff was amazing. They were so patient with me and did exceptional work. It was comforting to know that we were in good hands. Our front/backyard came out great and exceeded our expectations. It was exactly what we wanted. Thank you so much for everything and we look forward to hopefully working with you again in the future. Take care.
September 14, 2016
Another awesome job Steve. Couldn't be happier.
September 5, 2016
We want to express our appreciation to Manu and the crew for their quick and thorough work in clearing out the old plants and trimming the maple tree. They also removed the weeds that were growing in the sidewalk and driveway cracks and along the bottom of the retaining wall. It all looks great and is a good start to the landscape and painting projects.
Don & Yvonne
August 27, 2016
Thank you for your follow up.
You have quite an amazing crew. I didn't get the names of the two workers but they really worked hard. I do know Artemo. You should know he told me he has been with you for 19 years and still loves it. He said he appreciates that you take such good care of your people and he is glad to have a retirement plan. You can be proud of that. He is a real good worker and proud of what he does.
Louis works as if it is his own business. He took full responsibility for all aspects of the job. I have rarely seen someone so committed to his work. I got emails from him on Sundays and he kept real good contact with me through the process.
Not to say we didn't have
Creative differences. But in the end the customer is always right and he sees that for the most part.
Steve, I want you to know what a great team you have put together. I would gladly recommend you to my friends. Louis is a star player. Please keep him happy...he is a winner.
Please tell your team how much they are appreciated. They are key to your success.
August 29, 2016
Steve: My wife and I could not be more pleased with the outcome. The yard has, in a word, been transformed. Louis did a great job setting things up and the crew's work was really top notch. Manu, in particular, was a pleasure to work with. He's a true arborist and we felt fortunate to have him on site. We've signed on for the Quarterly maintenance and hope to see him in the future.
Again, our thanks to you and the crew.
August 16, 2016
Thank you for your follow up Steve.
Yes, we are completely satisfied with the landscaping done in the backyard, it turned out beautiful! Our Thanks to Louis Seigal for all his help, he was awesome, always checking in to see if it was going well, or if we had any questions, very professional, if we have any yard projects in the future, we will definitely call Hansen's landscaping again!
August 15, 2016
My husband and I stopped by today to see the progress at my aunts house. Can't thank you enough for your excellent team & personal customer service!
August 15, 2016
Thanks for your email.
The reason we went with Hansen is because you guys do excellent work, communicate well and you employ very friendly, experienced and helpful staff. No doubt there are cheaper options available, but we felt confident that the price would reflect the work.
Louis was easy to work with. He kept us well informed, was responsive to our questions and made good recommendations. He does quality work. The proof is in the pudding based on the number of positive comments we have received from neighbors and friends.
There is a new symmetry between the backyard and front yard. It's something we have wanted to do for years. It's now complete thanks to Hansen.
June 27, 2016
Steve, we're happy with the project outcome. A shout out to Artemio, who had a couple great suggestions. I love the fact that so many Hansen employees have been with you over the years; they remember me and I remember them.
I know who to call next time I want to work on the landscaping!
June 27, 2016
Thanks for everything! It was such a pleasure to work with you and your crew. Jeffrey was super friendly and easy going. You were always really great about responding to our questions and concerns. We will definitely recommend you to our friends. Thanks for the personal note, too; It exemplifies the stellar service you provide.
June 20, 2016
Your guys (Louis, Jeff, and Jose) are wonderful! Down to earth and friendly. And we appreciate their work and time spent on our system.
We will certainly have you install our back yard system once that mess is cleared up. Looking forward to it.
June 20, 2016
We just returned from Sutter Creek and the crew is here. The work is progressing nicely and my understanding is the sod will be installed tomorrow. On a side note, the crew encountered the same problem I had with the lowest sprinkler head below grade. When the valve shut off, all the remaining water would drain out of the pipes through that sprinkler head and leave a standing pool for some time. I was both amused and impressed by their creative solution. Two small lengths of what appeared to be 4 inch PVC were perforated and buried vertically next to the offending sprinkler head, creating an inverted French drain to handle the run off. Clever...
June 16, 2016
Thank you for sending Louis out today. He was timely, efficient, helpful, and knowledgeable. I look forward to the next steps and hope we will working together.
Please send him my thanks for a good meeting.
June 14, 2016
Hi Steve -- I think the yard looks amazing and it will actually take me a little time to get used to it. The lighting makes such a huge difference in our dark cul de sac ~ my neighbor joked about how well-lit it was after 15 years of darkness. It enhances the entrance to the house tremendously. The experience has been terrific.
Overall, and A+ in my book! Thanks for checking in.
June 6, 2016
We have been extremely pleased with the process and progress of our projects. Louis is wonderful at listening to our wants and making sure we are happy. He communicates frequently with us letting us know next steps and always asks if we have any questions. He's also been very conscious of our need to get things in place for our wedding in July since our yard is our venue! The crew has been friendly and personable, as well. We couldn't be happier with our choice to hire Hansen for our front and back yard projects.
June 1, 2016
The yard looks wonderful! I'm very pleased with how everything turned out. The crew did a great job. The spill pot in the backyard is beautiful and the front yard looks so nice - much bigger, cleaner and easier for me to maintain.
I'm very happy that I chose to use Hansen's again.
I wanted to find out about the yard maintenance service and if you still offered that. I think that quarterly might be the best option for me.
Thanks again for the professional service and high quality work.
May 2, 2016
Thank you for contacting us directly.
Your guys (Louis, Jeff, and Jose) are wonderful! Down to earth and friendly. And we appreciate their work and time spent on our system.
We will certainly have you install our back yard system once that mess is cleared up. Looking forward to it.
April 25, 2016
I appreciate your follow up. Yes, Louis was very good about my (what he may have thought) seemingly endless questions and inquiries. The team of three showed up on installation day early and were most helpful. They even did a few small things at my request with great attitude and willingness. My yard now looks "cute" as it is small and I am looking forward to some low maintenance benefits.
Louis has followed up appropriately and was a pleasure to work with.
Thanks for checking in.
April 11, 2016
Yes we are very happy with the result. It came out exactly the way we planned with Louis. He was awesome through the whole process. We look forward to working with your company in the future, as we plan to add to what has been started. For now we are enjoying our new backyard and seeing what works for us and look forward to see what we can plan with Louis down the road.
April 8, 2016
With the recent drought situation in California my husband and I chose to stop watering our front yard lawn and had also recently had a large over grown tree removed that could have possibly fallen onto our home and our neighbor's in a severe winter storm. As result, the yard was barren and in dire need of new landscaping for many months. We knew we wanted a drought tolerant landscape but didn't know how to start the design or what type of plantings would be best.
We checked with several sources on line and after visiting Hansen's show yard in Castro Valley we chose Hansen Landscape Contractors. We met with the owner, Steve Hansen, who showed us around their large show yard to give us an idea of the many options available to us--different types of rock, pavers, concrete, plants, ponds, waterfalls, etc. Their show yard is beautiful. Once we decided to use Hansen, we were contacted by one of the project managers/designers (Louis Siegel) to get us started on the project and who also finalized the project with us. Louis met with us to get a general idea of what we wanted.
We were informed he would draw up a design and informed us of the cost involved up front. He gave us a timeframe of when to expect it and how he would send it. Once we received it and reviewed it, we discussed it with the project manager. The design was broken down by price so we were able to approve or reject anything we didn't want so that we could stay within our budget. Communications were done by email and by phone for the most part after the initial meeting and found Louis to be very responsive to our calls. We were given timeframes of all the activities that needed to occur and given choices of the products so that it was what we wanted.
The project stayed on track; we were always informed in advance of what to expect. The project manager was on site when it started, check in periodically as the project was progressing and did a final walk through. After the landscaping was completed the project manager did a 1 week, 2 week, 1 month, and a final check up at 2 months on the health of the plants. We found Louis and all of the other workers to be very professional. I highly recommend Hansen Landscape Contractors.
April 5, 2016
We are very happy with how everything has turned out, and really appreciate your check-up policy. Thanks very much for taking such good care of us!
Best as always
Maureen & Behrouz
Mar 8, 2016
We are very happy with the quality of work so far. We wish that El Niño would let up a little so we can be finished, but your team has worked long and hard to bring it to fruition. It’s felt like a long road, but we know it will be lovely when done.
Also, everything looks exactly the way we wanted it so far. We are excited to soon be all planted and lit and enjoying the outdoors!
Your subcontractors are wonderful too! And Jack has been super responsive and very clear when explaining everything. We really appreciate him and his knowledge.
Thanks very much for checking in,
Feb 29, 2016
Thank you for checking in. Everything looks great, and we are very pleased with the design, execution, and your team. We can’t wait to get outside and enjoy it! All went smooth, and I want to make sure we keep the relationship going to work on future projects.
Feb 26, 2016
We are very pleased with the outcome and are enjoying the view from our window. We have since discovered we need a new patio door though since we're actually using it to go to the backyard! :)
Thanks for the great work. I truly appreciated the time and effort you took in trying to fit things within my budget. Although it cost me more than I had hoped, I feel it was worth the extra funds. I found your staff to be courteous and diligent. I appreciated seeing Jack come out on a regular basis to QC things and check in. My neighbors have admired it too.
Thanks again and have a great day!
Feb 9, 2016
Congratulations! Once again, Hansen's has won the bid.
We will be doing QUITE a bit more than what we originally asked you out to bid for in late autumn of 2015. We want to re-do the weed encroachment material/rocks in the front yard and lay down a much thicker material to discourage those weeds; we want to take out the hideous Hollywood Juniper in our backyard; we want to thoroughly prune our rose bushes.
I'm also not particularly thrilled with what the previous contractor did with our backdoor landing, off the master bedroom. They rushed it, and it looks like crap. Not at all in sync with what Hansen did thirteen years ago. I will appreciate your suggestions.
Like I said before, Hansen's work is still holding up after 12 years, except for small cracks in the steps here and there because of being on an earthquake plain. You guys are the best.
Obviously, we need to set up another meeting to get the ball rolling. Let me know when you're available. We're still pretty flexible.
Once again, congrats,
Lita and Garron
Feb 8, 2016
Hi Mr. Hansen,
Mike and I are delighted with the job your company did with our yard. The front yard looks great.
Your staff were professional at all times, polite, knowledgeable, and kind. As I suspected from the moment I saw your website, you run a quality organization.
It has been a pleasure working with you. We look forward to working with your gardening service on a weekly basis.
Have a pleasant day.
Feb 6, 2016
Thank you for checking in personally. My wife Lisa and I are both enjoying the new front yard landscaping. I'm particularly fond of the sweeping curves of the decomposed granite pathway, along with the appearance of the dry creek river bed. Louis, Jeffrey, and Sage were an excellent team to work with. All were highly approachable, competent, and professional in all aspects.
Eric and Lisa
Feb 1, 2016
I'm very pleased with how everything came out, and everyone I worked with was great. Thanks very much. I look forward to seeing how the follow-up visits go, and in the next 18-24 months we'll be be in touch for a second phase that I discussed with Peter.
Jan 25, 2016
Charlie and I are very happy with the results of the project! We haven't yet seen the backyard (we would have to notify the tenants a couple of days ahead), but the front yard looks terrific. The Lodi stone looks great and pulls the whole front yard together. Even though we didn't have new plants put in, your crew did such a nice job trimming up what we have that it looks elegant and "finished."
Your project manager Jack was a pleasure to work with. When we met him at the house before beginning work he was very easy to talk to and had some good ideas about how to proceed with the project. I was especially appreciative that we didn't have to remove too many plants, and the ones that remain look very good, especially with the Lodi stone.
Jack took care of contacting the tenant as needed which is very much appreciated. We could just relax about the details and enjoy the result.
Thanks very much! We would definitely recommend your company to anyone looking for landscaping and gardening.
Charlie and Annelle
Jan 15, 2016
We wanted to follow up our previous quick email with something more substantial.
When we started our landscaping endeavor, we went with another contractor and invested $500 in the decision. Once we received the design, he became unreachable. We were astonished by this because this is someone we found on Angie's List. So much for that level of trust. Initially we were looking for someone who would be willing to implement that design until we came across your ad and invitation to your show yard. Once we met with you and could sense your passion for landscaping and customer service, we decided to cut our losses with the old design and start the process with you for a new design. We loved everything we saw at the show yard, but had a limited budget to work with. We were really excited to see vignettes of what our yard could potentially look like. Even though the base budget came in over our initial budget, we were pretty certain that we had to have components of some of your vignettes, i.e. moss rock, lighting package. The final project came in nearly twice our initial budget, but we are incredibly happy with the completed project. Each time we approach our house - especially at night - we do so with an incredible sense of enthusiasm. And as the plants continue to grow in, it will only become more magical.
Your crew was professional, easy to work with, and did an awesome job. It was my pleasure to treat them to lunch as things were coming together. The project manager, Jack was thorough, flexible, and was able accommodate last minute changes.
After meeting with you and working with your team, it is abundantly clear that landscape design and implementation isn't just your job, but your passion.
We look forward to working with you and your team on our backyard in the future; i.e. once we pay the front yard off!
Should you ever need a reference, feel free to use us.
Miguel and Debra
Nov 6, 2015
Thank you for the follow up. Everything turned out well and we are happy with the yard. It is great to see it complete, especially with what it looked like when we started. I appreciate the patience and guidance of your team through the process.
Oct 27, 2015
I appreciate you checking in with me. I'm very happy with the completed project. Louis came up with an interesting design and had suggestions I hadn't even thought to include. He always answered my questions and emails quickly and was very attentive to my likes and dislikes for the yard. My neighbors and I feel the handrails and railings across the porch were the perfect finishing touch. I was also happy I was able to use the tree I had purchased three years ago before it grew out of another container.
I was actually surprised how quickly everything came together. Louis and his crew worked like a well-oiled machine. I couldn't believe how quickly Austin and Jeffrey had the yard cleared, jockeyed around boulders, plants planted, stones and mulch down, and a walkway done. Then Miguel came to install the handrails and railings. I can't say enough about how much care he put into doing the job just right. What nice young men they all were and very professional. I also appreciated the care all they took in cleaning up each day. I've had so many compliments on the yard, which is really nice after feeling for so long what an eye sore it was.
I still plan to ask you to do the backyard. Weather permitting, I told Louis I'd start to talk with him about it probably in January. Thank you again for checking with me. I'm so happy I picked up your brochure at the event the San Lorenzo Home Association held. Up until then I wasn't sure who to go to.
Oct 19, 2015
We’re very happy with the way things look. This has truly been a transformation and it’s immediately obvious when we drive up to the house, either in the day or at night. From the “monster shrubs” of the past to the new curving creek, what we see is a realization of our vision and your team’s assistance and hard work to bring that to fruition. We particularly like the way the dry river turned out; it really is a kind of signature element that everything plays well off of. As you recall, our original plan to get rid of the tree didn’t come to pass, but I think we both agree that it ended up for the better, since the tree brings an element of “old nature” to the newness of everything else. In fact, it seems like the creation of the creek looks more natural with the tree than it ever could have looked if the tree had been removed.
There were some minor hiccups in the process along the way, but these were small compared to concerns that we've had with other contractors in the past.
Overall, we want to emphasize that we are very pleased with our new yard and we’ve very much appreciated everyone’s courtesy along the way. We look forward to enjoying our new space!
Thanks for checking in with us,
Jeff and Rob
Steve’s reply: Thank you Jeff and Rob.
I would very much like to hear about the glitches. If you are up to it, please share. Some glitches I understand are accidental or an oversite for which there may or may not be a fix to mitigate in the future. For those issues that could have been fixed with a process or systems adjust, we need to know about so that we can see how to fix.
Thanks in advance.
Best regards and thanks for the work.
Oct 8, 2015
The project completed today and it is fantastic. I am very pleased with everything -- not the least of which was the patience Louis had with all my questions and concerns. From the new paver walkways and court yard, to the design of the yard, to the plants (which I left to Louis's discretion) were exactly to my dream of a perfect new look for the front of my house.
I should also mention that you should be very proud of the "crew" that worked so very hard to make my yard look so great. They worked hard in both extremely hot days (during the demo process) and also one day in the rain while constructing the new paver walkways and court yard. Everyone involved in making this project a huge success were friendly, knowledgeable, hardworking and very Hansen Landscape loyal.
Would I recommend your business again -- Absolutely. Will I use you again -- Absolutely. In fact, I signed the agreement today to have some work done in the back yard. Unfortunately I'm not able to afford to do as extensive a project as done in the front but the plan is to make a start and possibly do more as time goes on. I have also arranged to use your gardeners to maintain the yard.
Oct 6, 2015
Thanks for your follow up email. I am eminently satisfied with the work your guys did. They were courteous, efficient and knowledgeable. They graciously took our comments and suggestions and incorporated them in the project. We very much like both the product and the process.
Sept 16, 2015
My husband and I recently completed a project to re-landscape our front yard, including replacements of lawn, driveway, and walkway. When we started I knew what I wanted to accomplish in general, but I wasn’t really sure how to get there. So we met with Steve at his show yard in Castro Valley. He listened to our high level goals, then showed us various landscape ideas and options, both in his show yard and in his book of past projects. We liked what we saw, so we invited him to our home so he could provide us with a specific design for our front yard.
When Steve came by, we spoke at length about what we wanted to accomplish, about our tastes in design, and about our priorities. About a week later, Steve sent us a landscape design with which I immediately fell in love. I was truly amazed at what Steve was able to discern from our discussions. He figured out exactly the landscape elements that would appeal to us (some of which I never would have thought of myself) and how to make them all work together in a balanced and beautiful landscape design. I’m so glad we had Steve do this work for us. Even though I’ve done most of the interior design work in our home and designed much of our backyard landscape, there is no way in the world I could have come up with anything as unique and beautiful or that I liked anywhere near as well as Steve’s design for our front yard.
Bottom line is I highly recommend Steve’s landscape design work. His design has resulted in a unique and beautiful front yard that has our family, friends, and neighbors constantly expressing admiration. My husband’s only requirement for this work was that I be happy when the project was done. Well, mission accomplished, I’m ecstatic!
Sept 14, 2015
Sept 14, 2015
To: Hansen Landscape
When I called your company out of the phone book we didn't know what to expect when your employee came to our home for an estimate. He was so professional and so informative that we were very impressed!...But wait...it got Better!
Your crew showed up on time, your foreman came to us and advised us of what would be involved in the job to progess to completion...as the day progressed he made sure he informed us of all procedures, always finishing with "Do you have any quetions?" At the end of the day one of your employees to a blower and walked down the street cleaning all the cars in a one block area! Unbelievable!
It was a complete pleasure doing business with your firm and we would highly recommend your organization to everyone!...Renews my fath in "the American Way"
August 24, 2015
We are really happy with our new walkway and brick step! It turned out even better than we had imagined. The washed concrete with brick ribbons was a great choice and the design works well with the rest of the yard. Pedro did a great job with the washed concrete construction and set up the step at just the right height for Mark to complete the brick work beautifully. I had mentioned to you that one of our objectives was to make the entry senior friendly and we feel it really meets that goal besides being beautiful.
It was definitely worth the wait. We have had a lot of positive feedback from neighbors.
My thanks to Jack also for making sure everything ran smoothly and finished in a timely manner and patiently answered all my questions.
I am now working on the fun part of finishing the landscaping and will send a picture when it is completed. If I run into a problem that I need help with I will be sure to give you a call - your subcontractors have all proven to be very competent.
Thank you so much!
Rodney and Terry
August 22, 2015
Thank you, Steve!
We are very pleased. From our first meeting with Louis to the crew that finished the landscape project, we were very impressed! Louis was so cooperative, took my requests into consideration, and did a fantastic job laying out the plan and choosing the plants. The crew was very attentive and cleaned up after the job was completed (even sweeping the street!!). We told them we were very pleased and appreciated their commitment to doing a fine job.
Please extend our compliments to Louis and the crew. You have some great employees, Steve.
Sam and Roxanne
August 10, 2015
We are absolutely pleased with the job Louis and crew did. We enjoyed talking and working with them, so polite and hard working. Would definitely refer your company. The yard looks so much cleaner and interesting.
Thanks for a job very well done.
August 3, 2015
Everything is moving along nicely. Plants are going in now and Artemio thinks he should be done tomorrow.
Your crew is excellent to work with.
August 1, 2015
The project turned out very beautiful. Your crew is so nice to work with. Very easy and enjoyable. Will always recommend your company.
Thanks for checking in with me.
July 24, 2015
Steve -- Every single human being with whom I interacted during this project was a joy to work with:
- We only saw Artemio and his team for the one day that they did the landscape demo. It was a miserably hot day; nevertheless, the guys got the demo done and the area was left tidy at the end of the day.
- Pedro and his team did a beautiful job on the concrete and grouted flagstone. I saw a lot of those folks over many days, and to a man they were professional and accommodating. The day of the concrete pour, I wanted to capture my grandsons' hand prints. Obviously, there were a million things all going on at once, but Pedro made sure to let me know the optimal time to capture the boys' hand prints. He and his team were then very careful not to mar the hand prints in any way. During the time that Pedro and his team were working here, I had only a couple concerns, and those concerns were addressed quickly and with no fuss.
- I also saw a lot of Hugo, Raul, and Austin over many days as they completed our front yard landscape. Again they were professional and accommodating, but also something a little more. It was clear they really wanted me to be thrilled with the finished product. It was clear they cared. I actually had tears in my eyes yesterday looking at our new front yard. I've been thinking about doing this for 20 of the 38 years that I've lived here, and the finished product meets every one of my expectations. Thank you for sending this team of men to do this work for me.
- Finally, Jack. As an engineer, I've done a lot of project management jobs myself. So I know what good project management looks like. Unfortunately, I also know what bad project management looks like, and I'm not above taking over when I'm unsatisfied (much to the horror of the contractor involved). I felt no such need with this project. Jack handled every idea or concern I had promptly and clearly, and I never was left guessing what was coming next. Great job.
- Bottom line is that I'm thrilled with how the project progressed and with the finished product. Thank you so much. A project like this is obviously a work of art as much as work of labor. Based on your design, Pedro, Pedro's team, Hugo, Raul, Austin, and Jack gave me a piece of landscape art. And I'm loving it.
It's been a pleasure doing business with you.
July 16, 2015
You guys this is looking so fantastic already after just day 1!
I had a mental image in my head of what this would look like, and some idea from the small wall at the showyard, but it looks even more fantastic in person. I know there is still a lot of work to do, but just wanted to let you all know how much I'm loving it already!
June 26, 2015
Good morning to you, Steve,
Thanks for the follow up, appreciate it. Yes, very pleased with the project outcome. I am happy!
Louis has been exceptional from the start - stepping me through options, answering many questions, scheduling the project, and follow up afterward. Also, he was able to accommodate my scheduling preference and My Gardener service started yesterday (yea!).
All the way, the Hansen crew - Manual, Justin, Travis, Tina - is the best. Excellent work always shows up when people like what they are doing and care about a job well done. It begins at the top.
Thanks, again, Steve. Have a good holiday.
June 26, 2015
As usual, your folks did a great job. I'm very pleased. Many of my neighbors have noticed the activity and have stopped by to get your info. I've received many positive comments about the last project you did for me in my front yard. With that and what I'm telling the folks about my backyard, hopefully more business will come your way.
June 24, 2015
Thanks for reaching out to me.
*Louis's communication was A+ good, something I've found exceedingly rare in the construction business. Typically, I'm the one waiting on the contractors, but in this case, Louis was waiting on my response for the most part.
*You guys were FAST.
*The worksmanship appears to be very good. In particular, I'd like to commend your carpenter for constructing the planter box. The corrugated metal was installed so well, I couldn't find any seams, even in close inspection.
*Louis successfully upsold me on some lights, something I didn't really consider much before, but thinking about it, returning home at night, lights on a timer would be welcome.
All in all, I was extremely happy with your employees. I turned down a lower bid on a bet that your company would be much more responsive and attentive. And you've exceeded my expectations. It truly is a breath of fresh air working with people that understands communication is extremely important.
Hopefully I'll talk to you in a year or two when we do our backyard!
June 22, 2015
The crew working both Thursday and Friday were a great group of people. They are a group of workers that never stopped, except for breaks and lunch. The project is coming along nicely. It will be finished next Thursday morning. It looks great already and gave us the curb appeal we wanted and reduced our watering program. All the things, I asked for in this project.
June 16, 2015
The cleanup went very smoothly, and the crew were on time (early, in fact) and took care of things very efficiently. They cut the hedge down a little more than a foot above the fence because the plants directly under the redwood tree were a bit shorter than that height, so now all the hedge is the same height. Both back and front yards look much more neat and tidy, and I'm sure Steve will be happy when he takes the green bin up from the back tomorrow evening and doesn't have to wrestle it past the rock roses.
It all looks much more neat and tidy.
Thanks for checking in.
June 8, 2015
Good Sunday Steve,
Better than I ever expected. The light show in the evening was glorious. Best yet that the show comes on every evening. The plant selection and the container plant colors are fantastic. Tomorrow the plumber will installing the faucet as per your recommendation and I already bought the expanding garden hose at BB and B. Very happy with everything. I also have a handle on the drip system which is quite simple.
May 22, 2015
I'm very happy with the project and the leadership Louis provided. The men on the job were so hardworking and professional. When I talked to Louis about a follow-up trimming and bush removal, he gave me the info I needed and I heard from Jack the following day. That project was accomplished this past Monday. All is well here and I'm getting compliments from everyone who sees my front yard.
Thanks to all for a job well done.
May 21, 2015
It has been great! The guys did a tremendous job and Louis has been a great help. Every time there was a question or issue Louis was quick to respond and able to fix it in a timely manner. I am more than satisfied with the work you have done.
May 16, 2015
The work completed is great and the crew equally fabulous! Your guys were true professionals and consistently went over and above (bringing my cushions in when it rained and bringing my trash cans in, just to name a couple). From my consult with Steve to my communication with you and the rest of team members, the experience has been wonderful! I will definitely come back for future projects and recommend your services to others.
May 6, 2015
We're extremely happy with the landscaping! We love how everything came together and have gotten a lot of compliments on it already. We enjoyed every step of the process and love the results. Thank you!
Apr 4, 2015
We are _so_ thrilled with the yard. As is the whole neighborhood. You're the talk of the street:
- "I just love your yard!"
- "Your new yard looks so beautiful!"
- "With the new drought restrictions, you timed that perfectly."
And an exchange from just ten minutes ago:
Them: "We should do something like this for our yard."
Zig: "Well, I know a guy..." (grins and nods head toward the Hansen sign)
Them: "Yeah the same folks everyone around here uses."
So there you go. You're famous. (I'm sure the sign down on Redwood x Seven Hills helps with that.)
The plants are as lovely. So is the anticipation of dramatically lowered water consumption now that our state is down to less than one year of water reserves.
Mar 30, 2015
We are very happy with the work Hansen Landscape has completed! Our yard looks beautiful and is finally how we hoped it would be.
The team was very pleasant to work with and easy to have around my kids (who kept trying to interrupt them with basketball by the way...) they were political, efficient, clean, and had great attitudes!
We've been especially pleased to work with Louis. He remained flexible with our changing needs, incredibly prompt, honest about timing and costs, and we have been continually impressed by his depth and breadth of horticulture knowledge from plant identification to appropriate selection and availability of them as well.
We'd be happy to recommend Hansen Landscape to friends and family. And would strongly consider using your company again for future landscaping projects.
All the best,
Steve & Bridget
Mar 29, 2015
FANTASTIC!!!! Love the waterfall.
Let me know when I should have your guys start doing my maintenence
Mar 27, 2015
I am writing you to let you know how happy I am that I worked with you and the design team to come up with a different take on my landscape design. As you know, I worked with a landscape architect to come up with the plans for my backyard. When I gave them to you to quote on the work you asked if you could propose a few changes. After seeing your show garden and looking at your changes, I knew I came to the right place. The patios and planting areas in the original plan were very "rectangular". Your plan with irregular shaped patios, various elevations and unique features really resonated with me. You even pointed out a couple of unnecessary items that saved me money on the project.
Mar 21, 2015
I love the outcome of the landscaping.
I went with you and your crew because of the beautiful concrete put in my backyard many years ago.
Again, thanks for a successful completion of my project and I recommend you whenever I can.
Mar 16, 2015
Everything is growing so nicely. Feel free to take photos if you ever need anything for your portfolio.
In addition I can speak more highly of your staff with your gardening service, if only everyone I deal with to work on our house good be so great. I wish you guys did fencing and structure work like arbors. We have now had two horrible experiences with such vendors.
It has been a pleasure working with your company and looking forward to our next quarterly service, received a call to set that up last week.
I will make sure to post a review on Yelp about your service in the near future.
Mar 5, 2015
Steve and Jack-
The guys are finishing up and the yard looks great! Artemio and his crew were wonderful. Their attention to detail helped make the project look finished. A special thanks to the two of you for the design work, planning and coordination.
Artemio was able to find the leak that has eluded discovery for sometime. He noticed a small area of the ground that was wet. I thought it was from the recent rains. It seems that there was a hole in the roof drain pipe that was underground. The leak in the main irrigation line was near the hole in the pipe. The water traveled to the hole in the drain pipe and came out of the drain across the yard. Mystery solved.
Doug and Jackie
Mar 2, 2015
Good morning, Steve,
Your employees were courteous and did the work in an efficient and neat manner. They did the excavations, connected the drain pipes, and leveled the ground after covering the pipes, and laid the stepping stones. We were pleased with the job.
Feb 28, 2015
Good morning, Steve,
Thanks for your email. I am so enjoying my new yard and have been watching the plants grow and thrive in their new home even while cautioning them that spring is not ACTUALLY here yet! It's a lovely space and I, again, thank you and your team for helping make it so.
I appreciate your checking in and if/when I decide to take on another yard project, Hansen Landscape is tops with me.
I hope all is well with you and those at Hansen's. Thanks again, Steve.
Feb 27, 2015
The side yard you did for us is beautiful and gets prettier every day.
We just sold the house and the real appealing area to the buyers was the backyard. I sent you a request for a pond cleaning and we will pay the flat fee for it before we leave. We will be handing over the keys on March 12th so I will call you next week to arrange for us to pay the fee and I will give you the names of the new owners.
Thanks again for your beautiful design and craftsmanship on our yard!
Feb 27, 2015
I am amazed by how much your two guys did here at my place this morning in Pleasanton. They have made such a huge difference with the removal of shrubs and pruning of several trees. Now I'll get a lot more sunlight in my backyard for growing edibles! And the clean-up was immaculate too!
A huge thank you!! I'll wait for my invoice to come in the mail.
A happy customer,
Feb 27, 2015
I am amazed by how much your two guys did here at my place this morning in Pleasanton. They have made such a huge difference with the removal of shrubs and pruning of several trees. Now I'll get a lot more sunlight in my backyard for growing edibles! And the clean-up was immaculate too!
A huge thank you!! I'll wait for my invoice to come in the mail.
A happy customer,
Feb 27, 2015
My yard looks "GREAT"! it is the best looking yard in all the blocks around me,I love it everyday I look at it.Your guys did a great job with my design, thanks again!
Feb 19, 2015
Thank you Steve & Jack and everyone who worked on the yard.
The yard looks beautiful. In 18 years it has never been 100%.
Now all we need is a special plant accelerator where we can get 3 years growth in one month.
Just kidding, we'll be patient.
Jon and Melissa
Feb 11, 2015
Hugo and Raul got here about 9am and finished everything up, including the bender board.
Since then, every time I'm outside, I'm being bombarded by neighbors with compliments for our front yard. I think I've talked with about 8 neighbors, just this one afternoon, including two who were thinking about redoing their front yards.
One neighbor, Phyllis on Woodbridge, a few blocks down on Tamayo, drove onto my driveway to talk to me about our front yard. I gave her, as I did with others, a good recommendation for Hansen; and she will be seeing you tomorrow at the showyard.
If Hansen has a referrals club, I should definitely be in it! Your sign is on the corner in front of the tree, and is highly visible to everyone coming by on Tamayo.
We are pleased with the results and so are our neighbors. Thanks for making a design on paper spring into life.
Victor and Nancy
Dec 17, 2014
They were extremely professional. We paid for the $250 consultation, and I feel like we go our money's worth. Lots of great ideas, and realistic discussions about what we could do with our budget. We made a trip to their outdoor showyard where we could see some more ideas and options for materials.
We were set to go, but due to circumstances out of our control, our budget for the job disappeared. I am hoping that we have a chance to work with Hansen again in the future.
Dec 19, 2014
I can now use my back yard. All the concrete and rotten wood dividers are gone. A streamlined concrete slab with artistic concrete seams are framed by three shade trees and a balanced set of shrubs and flowers. I could have chosen the plants from their large demonstration garden in Castro Valley, but what I asked them to choose are the perfect solution with gardenia, lantana, magnolia, flowering cherry and crepe myrtle providing shade, fragrance, and beauty. Jack, the job foreman, even made a diagram of the plantings with the plant names, as requested
My ideas for my back yard were all wrong but Steve Hansen was the only contractor to respond promptly and he listened to everything I had to say first. The consultation fee was worth every dollar and the cost was deducted from the finished job. His standout trait is listening and communicating, making sure everything goes smoothly. The unknowns were handled smoothly, such as a slab edge three times too thick and a lot of concrete pillars and tree roots and gaps below the fence.
My finished landscape looks professional and meticulously thought out by Steve. As the job progressed I could tell he and his crew have many years experience with concrete, tree and plant choice and placement, drainage, balance, design and symmetry.
Dec 2, 2014
We are very happy with the work performed. Louis and crew were very professional and timely with their effort. We will definitely recommend your company to our friends/family. We also have a hillside project to get done in the future and Louis has already provided some solid ideas.
Nov 24, 2014
Thanks for following up on our project. We were very pleased with the outcome and are looking forward to all the new blooms next spring. The only negative feedback I have at all is the weeds weren’t pulled, but it’s a small oversight and we can handle that. Otherwise, everything was just as we requested and it was done timely.
We worked with Louis on a previous project and he is a big reason we were confident in using Hansen again this time. On our last project, there was a minor issue and Louis handled it very professionally and quickly rectified it. He is also extremely responsive, knowledgeable and patient with all of our questions. He is definitely an asset to your company and we would certainly recommend Hansen Landscape to our neighbors.
Nov 24, 2014
Colleen and I are extremely happy how everything turned out!
We loved the guys who worked on the yard especially Robert and Martin! Of course they were the ones who spent most the time on the job.
Louis was also great, always giving updates and checking on the progress.
Everyone seemed to listen to our vision and they actually made it happen.
I'd recommend your company without hesitation!
Thanks again for a beautiful yard!!
Todd and Colleen
Nov 17, 2014
The problem was identified and corrected. The drain line was clogged with roots from a nearby vine that had entered and grown inside the pipe and a portion of the pipe was broken probably when I had a new fence installed earlier this year, the corner fence post being located directly above the buried drain pipe.
Manu is someone that I can talk to; he kept me well informed during the project and provided good advice about putting rock in the catch basins around the drains.
Nov 16, 2014
I am very pleased with the way the yard project turned out. It looks very nice. I expected this good outcome from the outset after having met you and learning about your standards and commitment to the job well done, and so, I was not surprised at the job very well done!
As you know, you have an extraordinary team. You are fortunate to have them - Peter, Jack and all those who were here. Please thank them for me. They all worked well together, each person seemed to really care about doing a good job and giving attention to the smaller details that always make such a difference.
I appreciate your working with me early on with the contract. All my concerns were addressed and everything was taken care of perfectly. Thank you.
Hansen Landscape was tops with me in 2005 with the first landscape project I had done and certainly remains tops in 2014! Thanks, Steve
Nov 13, 2014
Sorry I didn't get a chance to reply to your earlier email. Yes, we are very happy. It looks great! They have addressed any concerns we had in a timely manner. Dealing with everyone has been very good.
They're waiting for an appropriate opportunity to get the polymer sand installed for the pavers, and I believe for the tile they've ordered for the front step.
I was grilling last evening, and the pavers and especially the light overhead made it much nicer.
Brian & Lauri
Nov 13, 2014
Louis and installers did an excellent job. Louis is a good communicator and he did what he said he would do. The installers worked very hard, as someone was there seeing their work as it progressed.
Louis also handled a situation nicely with a neighbor's concern.
Nov 4, 2014
Honestly Steve, it was likely the best interaction with a contractor I've ever had, regardless of trade. Louis is awesome, your folks are hard workers that are also polite and friendly and your follow up is par none.
I hate how much I paid, but feel that I absolutely got value for my money. That said, I expect better discount on our next engagement. Customer loyalty and whatnot.
Nov 2, 2014
Hello Steve and thank you for the follow up. I must have just missed your original email so think you for sending again.
We had our initial meeting where I showed our area, talked about our needs and shared some initial ideas. Louis listened, asked clarifying questions and then sent us some estimates to choose from. The onsite crew was great. Always friendly, didn't leave a mess and worked their asses off.
We have go so much use our of our back yard now. Before we dreaded letting the kids in the yard as they would get dirty or hurt. Now they can just run and play. We have some wear spots in the lawn but overall its holding up. May need to add in some more bark in areas but it is much nicer then before
We were just talking that we are going to need to look into having you take care of our side yard in the future as well.
Oct 29, 2014
Every time I look out my patio door my spirits are lifted. The plants are happy, the check-ups are good, and I am so glad that I chose your company. I promise to get on Angie's List as soon as I can so other people will know too!
Oct 27, 2014
Thank you for following up with us. As always, Artemio and his crew exceeded our expectations. The yard looks so much cleaner and alive with the new plants and overall clean up. Unfortunately we could not do everything we wanted due to budgetary constraints on our end. We really appreciate you working with us on pricing. Hopefully we can continue our beautification project next year.
Louis was very easy to work with. He is attentive and follows up on pending issues. My only suggestion would be that he introduce us to the types of plants that are being install. Not that I would have any objections, but I would like to know the names (if someone should ask) and if they flower. Louis did let me know, via email, that about 2/3 of the plants would flower.
Thank you again for all you help.
Cindy and Myron
Oct 16, 2014
Thank you for all the work you have done and the continued great service with your lawn care. We only had one plant die and will replace it next spring and we only had one issue with the sprinkler head which we will have your team look at on the next quarterly visit.
We were also so impressed with the grass you chose, we water 3x a week and it stayed green. We also got our water bill and it was less then when we watered before the new work. So thanks.
Thanks again, we really love how it has grown in.
Also want to give a great shout to Jack and all the team from My Gardener
Justine & David.
Oct 16, 2014
Dale and I just want to let you know how happy we are with our "new" front yard. It is so much cleaner without that bush and the old fern. We like the plants (as well as the choice of Japanese maple) and the rock border looks great.
Louis -- thank you for handling our last-minute decision to put the rock border on both sides of the walkway. We appreciate that you were able to get the stones today.
As always, your guys are great. I recognized Hugo from our last job. Both of your employees checked with us throughout the time they were here to let us know what they were doing and to make sure it was what we wanted.
We will be in touch in early spring next year. We want to get you scheduled for maintenance of the backyard and to do some pruning.
Can't say enough about the level of customer service you provide and the quality of your work. Please feel free to use us as references. We will continue to recommend Hansen Landscape to everyone.
Oct 14, 2014
We are thrilled with the project! What a transformation. You and your crew, from start to finish, did a fabulous job.
We would be happy to be on your referral list.
Sept 25, 2014
We were really happy with our experience with Louis and the rest of your team, and are very pleased with the work you all did. We will be connecting with you again, once we are ready to continue our landscaping improvements. Thanks again!!
Sept 13, 2014
The deck looks Fabulous. Robert is a real pro. The patio is nice as well. Waiting for estimate on the gates and also some advice on reinforcing section if fence in the 'shed' area as well closing gap between posts and fence. Jack is working with me on that. He too, has been excellent to work with.
Sept 6, 2014
I’m completely thrilled! Your staff is very considerate and friendly. They have all done a wonderful job.
I’ll be happy to recommend you to anyone who asks, or show off the garden to anyone who would like to drive by for a look.
March 14, 2014
We love the new landscaping, very happy with it. It is very pretty, especially at night with the lights on. It looks so much better than what we had before. You did a great job designing it. As I mentioned before, your crew are very hard-working, nice individuals. You are lucky to have them on your team. And thank you for sending a mason to fix the crack at the end of the driveway. The mason completed the work this morning.
We love the annuals you planted as they add so much color. Happy to have them in our landscaping.
March 13, 2014
Chris and I would like to thank you for the additional plants Jack brought yesterday. Your crew installed them today and we are very happy with the final outcome. We appreciate your kindness in giving us extra plants.
It was a such a pleasure working with you. Communication is big in my book. Jack kept us informed of when your crew would be coming out and what was happening every day. I liked that. Both you and Jack returned e-mails and phone calls promptly, and you were willing to work with us if we had any concerns. Your customer service is exemplary.
We will recommend you to any of our friends who are looking for landscaping services. If you have clients that would like to talk with any of your past clients to get a recommendation, give them my name and phone number.
Many thanks - Cathy
March 4, 2014
I LOVE the service and beautiful work Hansen's always provides.
I have worked with Louis, 3 times, and have been satisfied, every time ( so are my neighbors, who get to look at my beautiful yard).
I can tell you they show up, when they say they will.
Louis isn't happy unless, you are happy.
He will do whatever it takes to make you happy.
After the project is complete, they call you back to follow up, really, who does that?
March 4, 2014
Hope you are doing well. Just wanted to send you a note to let you know how happy we are with the project of our backyard that was just completed.
The design you provided is perfect, the quality well worth the investment, and your staff was very professional.
In particular I want to let you know what a pleasure it was to work with Louis. From beginning to end he was available to answer all of our questions, quickly replied to all of our communications, actioned on all of our callouts whether big or small and was professional through and through.
We are looking forward to enjoying the garden this summer and watching the plants fill in. And as soon as we are ready to tackle the front yard we will definitely call on Hansen.
Kassie and Rob
We are extremely happy with the work you did for us. Everyone who worked on the project was super nice and kept us informed about what was happening and the work timeline. The finished project certainly exceeded our expectations in quality and beauty.
Thanks to you again for a wonderful job! We love it!
Carole and Doug
Hello Mr. Hansen,
Just thought I would give you heads up on what we will be posting on Angie's list and Yelp. Its been a pleasure working with your crew.
See post below:
Due to the drought situation here in the bay area, my wife and I decided to remove our grass lawn and replace it with lava rocks and some drought resistant plants. We wanted a contractor that is Diamond Certified and we came across Hansen Landscaping. We liked the other projects we saw on their web site and decided to go with them. They are friendly, courteous, and very professional. We discussed what we wanted and they formulated a plan to complete everything in a single day. Once the job was finished they said they will be out to inspect the work on a scheduled basis (1 week – 2 weeks – 1 month and 3 months) and if we had any problems to let them know. In addition, EBMUD offered us a rebate for converting our lawn to help with water conservation. My wife and I enjoyed working with Hansen Landscaping and look forward to using them again in the future.
Niles & Haruko
San Leandro, Ca
Your crew is AMAZING!!!!!!!!
I am not even sure where to begin. I even fired up my personal laptop on Friday pm to send this to you.
The crew got in all 11 trees today! This crew is awesome at problem solving and is highly productive. It truly is unbelievable! I am very, very impressed.
Jack is also incredibly responsive as the project manager.
So far, they have all greatly exceeded expectations!
I just wanted you to know that all 4 of them have earned the greatest praise based on the work that they achieved here this week.
“From our company office manager”
OMG STEVE!!! Our yard looks FANTASTIC! AMAZING! WHAT A TRANSFORMATION! No wonder our customers love us! Way beyond anything we were expecting!!! I almost feel guilty it looks so good. :)
It was exciting to be part of a landscape project. I have worked with you for so long, yet, I never got to experience what our other customers always gushed about. To see an absolutely ugly yard be transformed into a thing of beauty is truly exciting. Now I know the feeling and all I can say is WOW! Truly WOW! I mean it. Bruce & Curtis are totally blown away too. They keep going outside and saying "Wow". Really, I'm serious.
Thank you so much. All I wanted was lawn seed, but, I got so much more. So much more!!!! LOL
I can't tell you how happy I am with everything. It is such a relief to have the job done and done so well. I can't remember whether I talked to Jack or Peter about getting a price on doing the driveway and repairing the lifted square in the sideswalk. Maybe that would be a seperate job.
I'm so happy with the brick work. I was afraid to use the walk but now it us safe and beautiful.
It has been a pleasure to have your crew here. Many thanks to all.
I called Louis, and he coordinated the necessary fixes. Things are good. I’m very happy. I was very impressed with Robert and Martin. They worked very hard, and it was hard work. I started your gardening service last week so hopefully plants will flourish and everything will continue to be fine. Marcia is a pleasure to work with. The rest of your staff is very responsive. You’ve done a great job with your staff.
Robert and Martin worked very hard.
Thanks for your note asking if there are any loose ends regarding the project at our home here in Danville. The work generally went very smoothly and looks great! Peter and Jack were helpful and easy to work with on the planning discussions, and Artemio and his crew were consistently thorough, timely, and considerate. The finished work looks terrific, including the sod installation in the back, which appears just about seamless and very healthy. A couple of additional low-voltage spotlights in the back yard that Artemio installed (one a replacement, one a new lamp) are working beautifully and add a great touch at night.
Good morning Steve, sorry it took so long to reply. Yes, I am VERY PLEASED and Thank You So Much. Pedro Cement and Crew were professional and cleaned up after work was completed. My neighbor was very happy that they rinsed off his old van and the area that was used for materials in front of their place. I am pleased with their work. The crew of Robert, his assistant and Hugo did an exceptional carpentry job on the shed and the opening at the bottom of the fence and painting the shed. After watching them install the landscape materials and plants, I know now all what must be done before installing the plants. Jack was so comforting to work with. He answered questions, very knowledgeable about my plants, and kept in touched. I am so looking forward to their growth and the colors that will bloom. A friend of mine commented on the selection and placement of the plants said," this Guy knows His Stuff". Then You and Peter were so wonderful to work with and "Thank You" to both of You for holding my hand through the Proposal Decisions. Everything did turnout nice as You promised. Yes, Yes, Yes I will recommend Hansen Landscape Contractor to others!
I remember you telling us about how we will enjoy our first morning in our new backyard with our cup of coffee! Well, today is that day!!!! I am just sitting here looking around at everything in awe!!! It is much more than I imagined! And it all happened in time for Sunday!!! Amazing. Thank you for making it all come together.
I would like to thank you and your crew for the excellent work done at my home today. Your crew worked very hard, and the work they accomplished was beyond expectations.
Mike and Debbie
I look forward to a long relationship with your crew. Very happy that I found you online. The process of getting our gardening set up was surprisingly fast and easy.
I wanted to tell you that Albert & Andrew with My Gardener are outstanding workers. I am so happy with the work they did to my yards and can't praise them enough.
They were very polite and respectful, and I will definitely request them in the future.
Thank you for the excellent service your company provides.
Please thank Albert and Andy for doing such a nice job on the lavender in the front of the house. We would like them to do the same thing on the side front of the house next time.
We had a nice note from them saying they fertilized the plants today. That was a nice surprise.
We are pleased with their service. From time to time we request things, but generally they know what needs to be done and do it without our asking. We also get help from Jack and Manu for special planting projects and have been pleased with their work too. We can tell that Manu really loves what he does.
We don’t know how they do what they do in the heat, but it doesn’t seem to slow them down.
Dave and Lisa
We remain delighted with Hansen Landscape and My Gardener. Andy, Alberto, and Luis take great care of our yard. In the rare case that our sprinklers need work, AAA Sprinkler is the first person I call.
Hansen recently performed a landscape refresh, new bark, plants, it’s like a whole new yard. I posted some pictures of the result to my Google Plus page, my coworkers gushed effusively (and a bit jealously).
And yes I jump on any chance I can to recommend Hansen to friends and coworkers.
Steve, Our yard looks terrific. Artemio, Raul and Hugo did a great job in transforming the look of the front of our house. They were skilled and efficient. We appreciate your effort in getting the project done before the weekend. Our guests commented on how nice our yard looked. We asked Jack for a list of the plants used in our yard, and he provided that with our final bill.
We would definitely recommend your work to others. The job was done the third day before we arrived home, and we immediately noticed how immaculate it was left. Please pass our thanks to Artemio, Raul and Hugo.
Greg & Sue/Dublin
I loved two things. I loved the fact that they were very budget sensitive. He was the only contractor who didn't try to up-sell me. He and his team followed up. The work they did included some sod, which they made sure it hadn't died. To my surprise, they were checking on the work three months later when I got a phone call from them. I think they did very well.
Steve, Your guys did an exceptional job and left the place cleaner than I had it before they came. Manu replaced all the sprinkler valves, connected them all up to the timer and took the time to show me how to work it. The drain was fixed quickly and I can’t believe how they dug it all up without breaking any of the adjacent sprinkler pipes.
Thank you to all – I was extremely pleased with the whole experience.
Yes! It looks awesome.
It's been so many years without a backyard. It's so nice to look out and see it FINALLY complete. The entire project went so fast and it looks just as you said it would.
Sandy and Jim/Castro Valley
Steve-Thanks so much for the repair work your crew did. The shelf looks brand new! Again, it's been a pleasure dealing with a company that backs their work!! If you need a recommondation of your work by all means contact us. Again thanks!
Mark and Chris/San Lorenzo
Happy doesn't come close. I worked from home yesterday so I could give access to the sprinkler controls in the garage and saw first hand how hard your guys work. They remember the little things and obviously take pride in their work. I love the plants you chose and how they are spread across the area. The rock is perfect, not too much, not too little. I cannot thank you enough for what you are doing to help him and me. I truly appreciate it.
I think I probably owe you some money. :) How would you like me to get that to you?
We just wanted to let you know that the guys did a great job yesterday with all the tasks we asked to have done. The yard looks very refreshed and ready for a summer full of fun!
Thanks so much.
Castro Valley, CA
I'm an ecstatically happy customer and just thrilled with everything you've done. Your slogan is perfect for you --- without absolutely any BS or overstatement included... "The Ones you can Recommend." Even though all the work is done for now, I hope we can keep in touch.
Kristie and Hilary
The work done by your crew was first-rate from start to finish. The crew was courteous and had continuity throughout the job. Your foreman, Jack, did a great job of following up with us. We would not hesitate to request your services again.
Ric and Gail Mosley
We are very pleased with the work done and have had an excellent experience with Hansen Landscape. You can trust them. Every step was clearly explained. Emails were promptly answered and the work well done in record time. They listened carefully to our needs and understood well our budget. We highly recommend them!
Alain & SiewLian LeRoy
Yes, I am very happy. They are just finishing up now. Louis has been wonderful. He has checked with me and worked with me all through the job. (all the workers have been pleasant and good workers.)
Before you got here, dealing with the front yard was a painful process. I am so thankful Sharon and Bruce recommended you so I didn't have to workl with a less-qualified company.
Th free-form garden is lovely. It was a nice gesture to send the pansies; I will replant some next year
I wish I had a couple larger spikey plants, but Louis assures me the plants will grow to twice the size or more, and I want to stay with the price we agreed upon.
You are such a professional company I would not hesitate to recommend you.
I did get your voice message. The yard looks great, my mom is so pleased she loves it. She was impressed that Louis and his helper sorry forgot his name!! was so neat and cleaned up after themselves everyday they left.
You have a great team of workers and we will highly recommend you to friends and family. I can't thank you enough for the job well done and also for your personal touch and helpfulness.seeing my mom happy brings tears to my eyes.
Megan and Mom
We are ECSTATIC with the project. I was going to send you an email later today.
We can't thank you and your team enough for the fabulous landscape you created in our front and side yards. We are thrilled with the result. I couldn't stop looking at it last night and I spent some time outside this morning before work admiring the garden. It exceeded our expectations, which were high.
Your staff was wonderful, extremely talented and a pleasure to work with. We'll definitely use you guys again when we landscape our back yard a few years from now.
Fred is taking photos of the garden to send to all of our friends and neighbors. We're recommending you guys to all of our friends and hope that we can get you some additional business in the City.
Lynn & Fred
We are more than happy with the results of the project. The shed was installed last Friday and with the beautiful site prep, it integrates just magnificently with our home and existing landscaping.
I can't say enough about the great work that Louis and the others did from start to finish on this job and my husband Tom and I have already begun planning the next project that we hope to do with the help of Hansen Landscape.
Have a great day.
Yes we are thrilled with the project. Thank you very much. The back yard looks beautiful and we were very happy with your service. We’ll let you know as soon as we get enough money saved up for that water feature. :o)
We’ll also let you know if anything comes up that we have questions about.
Steve designed a beautiful landscape, stayed within budget and time frames, and built it according to plan with no surprises. Jack, the project manager engaged coordinated, and monitored all the tradesmen. He handled any issues and kept me informed at all times. The concrete workers performed the demolition and construction with blazing speed. The carpenter's work was excellent. I had so much confidence in Steve that I gave him complete artist freedom on the selection and placement of the softscape. There's no way this would have happened without Steve and his team. Steve's personal attention and multiple follow-ups reinforced my decision to engage his firm. Steve Hansen has my full recommendation.
Hi Steve, I just wanted to let you know that we LOVE our new yard! You did an amazing job designing and planning our front and back yards and your guys did a fantastic job carrying out your plans. We've had so many compliments on it in the short period of time it's been done. Thank you for creating something that we love and are so proud of. I smile everytime I look out the back window and when I drive up to our home. Thank you! Sharon
Thank you so much for the beautiful job you did and the excellent service you provided. Your communication was outstanding, you met every time goal perfectly. And, I absolutely love the project. Jack, I appreciated your offer to install more plants if I wanted them but I'm perfectly happy with it as is. I have always had a tendency to overplant and I'd prefer to be patient. All of these succulents will grow and eventually take up a lot more space.
Steve, I love how you put the stacked rocks as you might see in a Japanese garden. And the planting of some succulents on the rock wall was a nice touch too.
I didn't know the name of your crew member who did the stone path at the opposite end of the garden but I couldn't not be happier with it. It's perfect. He was a very hard worker and extremely conscientious. Please let him know that I really appreciate his work, his talent, and his work ethic.
I find myself going out there pretty often, even looking out my windows to admire your work.
Thank you very much. You completely "got it" when I tried so poorly to express what I wanted.
Just wanted to thank you and Steve again for everything. The two plants you replaced are looking good. All the other plants and trees are growing like crazy out here -- the backyard looks even better than it looked at the end of last summer and it was stunning then!
Thanks so much for sending Brent out so quickly to fix the board facing the water feature that started to come away from the rest of the deck. He just finished out here --apparently the screw holding that section broke, so he not only replaced that but added a few more for good measure. Have I told you how nice you all are? We could not have a better experience with another contractor.
A Hansen fan,
Steve Hansen wrote:
Are you happy with work crew did today?
I'm MEGAa-happy with everything, Steve! Both guys labored non-stop all day long to accomplish what I wanted done. Cleanup was spectacular (as usual) and when they left my yard looked like the Good Garden Fairy had visited with her magic wand.
As always, Manu is a pleasure to work with. He has always been incredibly accommodating, knowledgeable, pleasant and hardworking , so I was happy he was sent out for this project!
Thanks again. Another satisfying experience for me.
Cynthia & Rich/Orinda
Just wanted to let you know that the supplementary french drain and sump pump you installed in our backyard worked like a charm during the last few weeks of near constant rain. Thanks again for a great job on solving our drainage problem while beautifying the front yard.
Cynthia Clearwater/Rich Komatsu -Orinda
We're very, very happy with the yard. We enjoyed working with everyone. The cobblestone accents and extra plants are a very nice touch and add a polished finish. The neighbors are slowly walking or driving by to see our beautiful landscape. We spend a lot of time in the backyard admiring it all. We can't wait until Spring when the plants will begin to grow and really bloom.
We would like to use "My Gardner". When do you suggest we start and how much time do you think is required to start off? I don't believe there are any items outstanding. We met with Artemio today. He went over the sprinkler system, lighting and water feature with us. He also added some rocks to the top of the water feature and fine tuned the sprinklers.
Thank you for everything. We are truly in awe of everything. When the fruit trees come in, I'll pick them up and give Jack a call.
Hansen Landscape did a fabulous installation for me despite a limited budget. From design to execution, everything was 100 percent professional and on schedule. I never thought my yard could look so good!
Steve is a pleasure to work with and his crews are top notch. They have also been great in terms of follow up and definitely have gone above and beyond to make sure I'm happy with the final product. I can't recommend them highly enough, and look forward to future projects with them.
From Juliet and Mark/Fremont
Please find attached our filled out survey that we received at the end of the project.
Thank you again for everything.
You and your talented crew literally transformed our backyard! Before, we rarely spent time out there. Now, we can't wait to take every opportunity we can to enjoy the relaxing oasis you've all worked hard to create for us. It is so gratifying to hear from friends and family that they are impressed with our new backyard. Parts of the yard were once unused and now the whole space has become a wonderful extension of our living space!
Our entire experience working with Hansen Landscape has been a pleasure -- from meeting with you and getting your feedback and ideas to the demolition of our old deck and the built-in planters up to the final touches as the whole project was completed. We'd like to thank your crew for always keeping their equipment and materials as out of the way as possible whenever they were not working on the project. We'd also like to thank your crew for keeping everything neat and clean after each phase. We have heard from others who have not had the same positive experience with their landscape contractors.
We'd like to make sure that you know how wonderful everyone on your crew has been: Manu and his demolition crew quickly and neatly took apart everything that was not going to stay and cleaned up so well that we hardly recognized the area. Artemio and his landscape team built a gorgeous water feature and landscaped the rest of the yard beautifully. When we decided to upgrade with the moss rock garden walls instead of using the synthetic wood borders, we had no idea how stunning it would turn out and how much dimension it added to the whole space. We really like how well Artemio and his team blended the moss rock garden walls with the section of built-in planters that we opted to keep. We love the various plants and trees you selected and how inviting the placement of everything turned out. It was nice to see the care and attention to detail Artemio and his crew took to make sure all the sprinklers and drips were covering all the new plants. We love how the arbors turned out. We enjoyed and appreciated the open communication with Michael regarding the specific design for the arbors. Michael's and Brent's flexibility and additional input regarding various aspects of the arbors, decking and benches really helped us obtain the best outcome for those features. We're also glad we agreed to add the low voltage pathlights and spotlighting that you recommended -- it helps extend the timeframe during which we can fully enjoy our additional living space! Jack is a wonderful project manager who has really been great to work with -- he is very responsive to all questions and concerns, no matter how small or trivial. Jack's willingness and patience in answering questions and dealing with issues during and even after the project is greatly appreciated. Truly, you must take pride in the dedication and professionalism of every member of your team.
We're more than happy to sing your praises because they are well-deserved. It was a pleasure working with all of you.
Juliet and Mark
From Gretta McKenna of Crystal Springs Mgmt/Fremont
I was looking for a company that would repair the stucco patio walls for one of the association's I manage. After contacting over ten companies including an engineering firm, I was told the walls could not be repaired and would need to be replaced. At long last, I contacted and met with Steve Hansen and was delighted with what I heard. With Steve's great communication skills, he explained how he would perform the repairs of which I was able to envision the outcome. I and the association I manage were delighted not only with the final outcome of how the walls looked, but also with the costs of the repairs that totaled only one third of the replacement costs. Not to mention, it was a pleasure working with professionals, such as Steve and his crew.
Thank You & Have a Blessed Life!
Crystal Springs Mgmt
From the Latour Family/Hayward
Steve and Jack,
I know it's only the middle of February, but I think I can safely say that having you and your team landscape our front yard will be one of (if not the best) decisions we make in 2008. From our first conversation when I showed you through the house and yard, to the last moment when Manu and the crew said 'goodbye' and closed the front gate for one last time, it has been a true pleasure. How often can we say that about having work done on our houses?
As the sun set last night, Derek and I relaxed on the porch and enjoyed the beautiful yard we now have. We listened to the fountain, admired each of the trees (wondered what they'll look like when they leaf out) and at 6:30 when the lights clicked on, it was like seeing the garden again for the first time.
I cannot tell you how happy we are that we just took your advice with everything. There is not a single thing that I would change from the boulders to the walls to the lighting, it all combines to make what was a very plain, very ordinary, very boring garden into something that is just a pleasure to behold. I foresee a future full of outdoor dining, lingering and reading, relaxation and enjoyment.
No letter would be complete without a mention of how thorough, friendly, pleasant and efficient the landscaping crew was. A absolute pleasure to work with. I can't wait till we can get started on phase 2!
From the Kavanaugh Family/Pleasanton
Our backyard is beautiful - THANK YOU. Everyone did such a wonderful job and we enjoy it so much. We are starting to get leaves on some of our trees which is very exciting! We can't wait to see how things mature over time. We didn't really realize all that went into landscaping are so happy with the outcome. We were sitting on the upper round patio area over the weekend and noticed how nice it will be when the tree right next to it has leaves and provides shade during the summer. It was obviously your intent but we would have never even thought about such details. It really did turn out so nice.
We look forward to working with you again when we can finally install a water feature. It definitely isn't the time right now. Our 2 year old loves jumping from the top of the boulders and rock wall so I can only imagine what he would do if there was some sort of waterfall. We also want to do something to the front of the house but again not for a while. I have my eye on some new patio furniture that I am saving up for now!!
Thanks for a beautiful backyard! And for the suggestion to buy more mature trees. Well worth the money!!
From the Holbrook family/Pleasanton
Steve, the yard is great!!!
We'll be happy when the sod is in but we're still trying to
kill as much of that Bermuda grass as possible. The pond and
the patio and all the new plants and tree are just beautiful
- especially when they're all lit up at night. We're very
happy with everything.
Mike built the play house last week and the girls have been
having a ball. The first day I think they went out there at
8:30 AM, ate lunch in it and we had to haul them out of there
at 2:30 to go out!
Jack and Manu have been wonderful. Every question and concern
is always addressed quickly and they have done a great job
educating us on our new backyard.
Thanks so much for checking in. Hope all is well with you.
the Chin Family/Hayward
Thank you so much for the work you did on our yard. It looks
beautiful! We love everything that you accomplished! The boulders
add great interest and everywhere we look we have something
wonderful to see. We have truly enjoyed coming home each day
and walking around to see what flower has bloomed or which
one is going to do so next. Our yard, once something we avoided,
is now a place we truly enjoy being. Today we are meeting
with the concrete contractor you suggested to us, and we look
forward to sprucing up the patio areas so that your wonderful
work is more adequately complimented.
I wanted to also let you know how impressed we were with your
staff. From our initial consultation with you right down to
the final walk thru with Manu, we were treated with the utmost
of professionalism. Your installers were a joy to have around,
being both personable and informative! They were so kind to
our dogs, even going so far as to set up umbrellas for them
while they were gated on the side of the house! It's such
a simple thing, but it really meant a lot to us. We also appreciated
the fact that each day, our site was left clean and clear
of all debris.
Finally, I want to say how much we appreciate you sending
your pond technician to our home. We are truly grateful for
the work that was done in this area. As you know, we were
not happy with the waterfall area when you started our project.
However, now we are thrilled! The waterfall is fantastic and
is a pleasure to see, as well as hear. We look forward to
the new plants growing in around and will soon be adding some
koi to make it even more lovely.
As for the quote for maintenance, does your price include
the front yard also? If not, could you please provide us with
an add for it as well?
Thank you again for such a positive experience. We hope to
have you out in the near future to help us make our front
yard just as beautiful as the back!
Alan & Emily Chin
I am very pleased with my backyard
landscaping. Your crew was always on time, friendly and considerate
of their surroundings. Steve worked with me on the design,
gave me tips on how I could complete some tasks myself to
stay within my budget and followed through after completion.
All in all it was a great experience and I would highly recommend
Hansen Landscaping for any job. I can't wait to have you do
the front yard next year!
Finally, the weather cooperated
and the project for my yard was completed on 1/22/04. YEAH!!!
I wanted to thank you profusely for accepting my yard as one
of your projects. You did a wonderful job with the design
of such a small space. I'm a visual person so I couldn't picture
the finished yard in my head, so I was pleasantly surprised
by the finished product. The final result of your design is
just lovely. I smile every time I look that tiny yard of mine,
and I'm going to enjoy using it when the warm weather comes
around. Thank you so much for designing such a lovely yard
for my house.
Jack did a tremendous job as
the project foreman, and I know that my yard was not the only
project he was handling. He always kept me up to date as to
when the crew would or would not be at the house. He responded
quickly and thoroughly to all my questions, and I had plenty
of questions for him. I never had to chase Jack down for anything
that I needed. On top of all that, he was always very pleasant
to me whenever I contacted him with any issues. I enjoyed
working with Jack very much, and I'm sure your future customers
will be very happy to have Jack as their foreman. You have
a good man in Jack, so I would definitely keep him around
for as long as possible.
Manu was an excellent site foreman.
He and his crew did a fabulous job on putting in your design.
He always left my yard in a very neat and clean state at the
end of the day, and that scores big points with me because
I am a neat freak. Manu is a very responsible site foreman,
and he seems to take pride in what he does. To me those are
extremely important qualities in a site foreman because the
job done at a site will reflect back on the company and the
owner. Please thank Manu for the excellent job that he did
as the site foreman for my yard.
I know that I could have gone
with a another landscaper at a lower cost to complete my yard,
but I also know that I would not have received the same quality
of work as I did from Hansen Landscape. As painful as it was
to part with the money for this project, it was well worth
it at the end because I knew I could trust you to do a superior
job without stress.
Kudos to you and your team for
doing such an excellent job on my yard. Thank you for treating
my little yard as importantly as you would treat a large job.
From Bill Richards Click
From the Chapman Family/Fremont
Everything is humming along just fine. The red maple is leafed out and the green one is just getting started along with the apple tree. A couple of the azaleas have started to bloom and the lavendar and one of the penstemon have buds. I have my seedlings started for the summer annuals and can't wait to see it all fill in. So I guess you could say, it continues as expected and we are enjoying it very much.
Thanks again for everything and especially the wisdom in removing that one section of concrete. That made it all possible.
From the Hu Residence/Sunnyvale
WOW!!! WOWWW!!! WOWWWWWWWW!!! My new yard is absolutely FABULOUS!!!!
This is the second yard you and your crew have done for me in 4 years, and I am so lucky that you were still willing to travel to the South Bay. After you and I met at my house, you drew up a a fantastic design for me. I just loved it, but I had a set budget I needed to follow, so I could not have you do everything you had drawn up in the design. You worked patiently with me to get the cost of the landscaping as close to my budget as possible while giving me what I wanted. I so appreciate your patience and your willingness to work through this with me.
Even though I had wanted to eliminate the lighting system, you convinced me not to do so because based on your experience the lights added so much beauty to the yard at night. So with some trepidation, I followed your advice and kept the lights, and I am so happy I did!! You were absolutely right about the lights!!! The first time I saw my yard lit up at night, I went "WOW!! It's beautiful!! I am so glad Steve convinced me to keep the lights in the plan!" Thank you!
Although I trusted you and your design, I am a worry wort by nature. Before the yard had been completed, I had some concerns with the aesthetic effects of some rocks and boulders in the yard. When I raised the concerns to you, you were kind enough to look into it for me. However, once I saw the finished landscaping, I realized I had worried for nothing because those rocks and boulders looked awesome!! If I ever have you landscape another yard for me, I will just keep my mouth shut while the yard is being completed. :))
Your crew was once again, FANNNNTASTIC!!! Your project manager, Jack Forshaw, was friendly and very easy to work with. I never had to chase him down for an update because he promptly kept me up to date on all matters relating to the job. He patiently answered all my questions and resolved every issue I brought to him. Having Jack as your project manager made the entire landscape process run so smoothly and thus eliminated any stress for me. Please thank Jack for being so nice and patient.
Artemio and his crew did such an awesome job interpreting your design!! He did such a beautiful job with everything in the yard. The pond is glorious. I love the pot he picked out for the spill pot, and I love how he put the spill pot area together. I'm amazed at the small clusters of rocks he placed around the yard to hide the spot lights or just for aesthetic reasons; simple elegance is what I love, and these little clusters added exactly that to the yard. On top of all that, he and the crew cleaned up the yard, the driveway, and the street on a daily basis. I am a clean freak so I was duly impressed by their fastidiousness. Please thank Artemio and his crew for doing such an excellent and beautiful job with my yard.
I knew from my first experience with you that I could simply trust Hansen Landscape to do the job right, and you have confirmed my trust in you, once again. I had loved your work on my first yard, but this second yard is even more beautiful than the first!!! THANK YOU!! THANK YOU!! THANK YOU!!
If you ever need a reference, I'll be more than happy to be a walking billboard for you.