November 15, 2018
We are very happy with the results of our project....and with you and all of your fine people that we have dealt with throughout. I will recommend your company and have already.
The back looks great....our investment in 5 gal plants gives us a lot more immediate satisfaction. The deck refinish greatly surpassed our expectations....it really looks great! Thanks to Miguel!
In closing...your people are great....Jack is great, but special callout for Hugo & Raoul.....good guys....very professional and courteous....and very concerned about getting it right!
Tom & Chris
November 13, 2018
Thank you for your email, we love our yard Ė the guys did a wonderful job! Paul was amazing from designing the project all the way through to the end keeping us updated on what was going on and making sure that if we had any questions or issues to let him know. Greg worked so hard and his work is beautiful. The paver work he did was outstanding Ė the guys are really an asset to your team. We have had workers at our home before Ė they did their job and they went home. I hated every second of it. The music blaring, the fact you couldnít discuss any questions or issues with anyone as Iím not fluent in Spanish, the fact they camped out outside our front door and slept on their lunch break. You had assured us of great customer service and you guys delivered. It was a joy to have your guys around.
We have all been outside enjoying the yard as much as possible and canít thank you guys enough for the great job!
We hope you all have a wonderful Holiday!
Gillian (Jason and Hudson)
October 31, 2018
I LOVE the work they did! Paul & Greg and the others were so wonderful. They did such good work and were so very nice and patient with me. The sod looks amazing. They did everything exactly as we asked and paid such attention to detail. I will definitely call on your company the next time we need anything done and we will absolutely recommend you to anyone who asks.
Thanks for checking in - you guys are the best!
October 31, 2018
Everything looks great and we are very happy with our yard. I want to thank Louis for checking with us regularly and explaining and answering our questions in a timely manner. Your crew was also professional and accommodating. We were well taken care of. Thanks so much.
October 30, 2018
Thank you for the email. Louis was exceptional from the start. I had a vision and didnít want to say anything, and I wanted to see what Louis would say, and he was spot on! Iím happy to say that with so many other people I interviewed, he was the first one to say what I wanted to hear. And that right there was enough for me to hire you guys for the job.
Emails and texts were so easily communicated. Although my job was quite small, your employees were very professional and respectful, and Iím so happy to have chosen you for our needs. Iíll be looking into you again for our front yard!
Thank you so much!
October 23, 2018
Thank you for checking in. Yes, I am very pleased how the project is going. They completed the flagstone today and will be putting in the new plants tomorrow. From the start, they have both checked in with me on a daily basis with questions to make sure I was okay with everything they were doing or to get my opinion on anything that came up during the work. The new flagstone looks great and will look even better when the plants go in.
Louis has also checked in with a visit and by email. He listens and works well with me, and that's is something I really appreciate.
I'm a happy and satisfied customer! :-)
September 24, 2018
I am delighted with the outcome of the backyard landscaping. Louis did a fabulous job with the design, and Artemio, Ricardo, Manoo, and the rest of the team did a great job of carrying out Louisí ideas. The team was very professional, skilled, and friendly. Now I need to work hard and put aside funds for the front yard landscaping.
September 10, 2018
Iím VERY happy I hired you. Everyone was great: Louis, Raul, Greg, the carpenter (I canít remember his name) and everyone else that worked on the yards. Everyone took great care of me. They should all be commended for the job they did. Everyone was pleasant and easy to work with. I love the way my yards look now.
Thanks so much.
August 28, 2018
Thank you for your email and checking in. Paul did a great job. Arrived on time; completed it; left absolutely NO mess; looks great. Yes, I feel very well taken care of. Wish I had a bigger budget to actually let you and your team have a real good time with my yard. :) Baby steps. I remain a very happy Hansen client/customer and am thrilled with my service!
August 19, 2018
I selected Hansen based on your excellent reputation and reviews through the BBB and Angie's list. I am so glad that I did! It is stressful to choose a company to trust with the amount of money this project required, but the experience has convinced me that I made the right choice.
Thank you for checking in!
August 19, 2018
Good morning Steve,
Just as before you guys took good care of us. The landscaping turned out even better than I hoped. I really appreciate Paul and teamís professional and personal approach. I always refer friends to Hansen Landscaping and will go to you first for any of my personal landscaping needs.
Thank you for checking in!
August 18, 2018
Yes, it was a great experience! I love my new yard. Louis is so responsive; I could reach him within minutes every time I tried. Greg is so easy-going, and he's a can-do guy. He made great suggestions and quickly solved an unexpected problem. All my questions were answered promptly and to my satisfaction as we went along, and the job was finished sooner than I expected. The team was professional and left everything cleaned up, and it all looks great.
Thank you all for a great job.
August 16, 2018
Good morning Steve,
I was going to email you today. Thank you for connecting with me. I can't express enough how completely satisfied we are with your staff. Louis was so on top of everything and every detail. Pedro and his crew were astonishing in their craft doing the cement work and stamping. Your staff that finishe up with the Landscaping decor made our yard complete and beautiful. It was beyond our expectations. Thank you so much and be sure to express our satisfaction to your talented staff.
Frances and Michael
August 14, 2018
Everything went really well. I really like your extended team. One of the guys that redid the back was a part of the original crew and loved seeing the backyard all grown. Always happy and a referencable customer. I love our backyard. It is for sure my happy place!!
August 5, 2018
YThank you so much for checking in with me! I am definitely happy I hired Hansen's Landscaping! I wanted a full-service company that would handle everything from tear out, drip system redo, lighting redo, plant replacement and supplementation, replacing pots, electrical needs, fountain installation and design consultation. Your team performed all those tasks efficiently and swiftly. I know my project was small in scope to your other clients, however, it was big and important to me. I never felt that my job was given a back seat because of its size. Core team members were here from start to finish and were not called away to other sites while my job was still in progress. I was never made to feel that my questions, requests or decisions were unreasonable or superfluous. Louis and his team were always courteous and punctual. I would not hesitate a moment to recommend Hansen's to anyone. Of course, I have questions as I adjust to my new environment, but Louis has already set up an appointment to go over things with me. Also, I have no doubt that he will address any concerns I may have.
Thank you for your personal initial interview, tour of the show yard and suggestions. Your recommendation of Florence and New Italian Art in Hayward was particularly helpful - I bought a waterfall from them and Louis picked it up for me. I will also follow up and contact the concrete overlay company you suggested.
If you have a moment and would like to see your team's handiwork - come on by! Give me a call first to be sure I am home as I leave my gates locked when access is not needed. (Or if you're passing by or walking your dog on the Loop, ring the bell and if I'm here I'll open the gate for you.) I have already had friends over day and night to show off and look forward to the expanded living space my improved patios provide.
July 26, 2018
I just wanted to extend a huge thank you for the work your team did in our backyard! It is PERFECT!! Down to every last detail it is far beyond what we expected and the project was handled so professionally with all the notifications on progress and delays. Thank you so much, we are so grateful for what you've done!
July 20, 2018
We are very pleased with the work your company did in our backyard. The workers were courteous, on time and cleaned up, this was our 3rd project with Hansenís.
July 20, 2018
The yard looks wonderful, meets or exceeds our expectations, and everyone who worked on it was helpful, positive, more than willing to help and obviously take great pride in their work. Thank you all very much, it was a real pleasure. I was particularly impressed with your attention to detail, particularly since it must have been one of your 'smaller' projects.
July 19, 2018
I am the tenant of the cottage owned by Janice. I need to tell you how great your crew was that did the work. The young man that was in charge was so very respectful, as were the others, and he was extremely cooperative. They went the extra mile and left the area very neat and in tip top shape. I didnít realize that it was you that stopped by a couple of times because I would have liked to tell you in person. Anyway, thank you for what you do to ensure that our landscaping experience is such a pleasant one. I will endeavor to take extra good care of it. It looks fantastic! Please tell the guys, great job.
July 10, 2018
Just a comment, I am very impressed with your crew working at my home yesterday and today. All are very pleasant, professional and they work hard!
July 2, 2018
Good morning Steve,
Everything turned out perfect, I am very pleased. Paul and Jack took good care of me. In fact, I just spoke w/Paul about another project. I want to replace my sod in my front courtyard w/artificial turf. It is my little dog's go to place and it looks like it has a severe case of chicken pox. Spoke w/Paul on Friday and was delighted to learn that you also install the artificial turf....so he's working on a price for me. Think it will be the perfect solution for me and compliment the surrounding area that looks lovely now thanks to you and your crew.
June 18, 2018
We couldn't be more pleased with our new front yard! It looks the way it was meant to look but we could never quite achieve. We have gotten so many compliments from our neighbors. It is easy to see why your company is Diamond Certified! Every step of the project was handled competently, efficiently and expertly. Louis was a pleasure to work with. From beginning to end, he kept in touch, offered innovative suggestions and worked with us to bring our vision to life while working with our budget. He is definitely an asset to your business and it is easy to see why you place so much trust in him. His reputation and that of Hansen Landscape is well deserved. The crews that worked on our project were knowledgeable and a pleasure to work with. They worked so hard and it was evident that they cared about how the final project came out.
Thank you so much!
Corey and Sue
June 15, 2018
Just wanted to let you know how much we love the new front yard! It looks so good and we couldnít be happier with the finished product. The guys were great and it has been such a pleasure working with you. I will be sure to email Steve and let him know what a wonderful job you and the team did.
We look forward to seeing you next week. We are available any day except Wednesday. Whatever is convenient for you. Have a wonderful weekend and again thank you so much for taking our vision for our yard and making it so much better than we ever imagined it could be.
Corey & Sue
June 4, 2018
Thank you for checking with me about the project. Indeed, I am very satisfied with the work. Your crew was professional and extraordinarily efficient. I am amazed by what they were able to accomplish in so short a time. In fact, I assumed they were still working until I looked out and saw that the truck was gone. Iím sorry they didnít tell me they were leaving so I could have thanked them for their hard work and diligence.
Everything looks so good, Iím worried about keeping it up. Iím looking at my budget and trying to figure out if I can have your My Gardner people come on some sort of regular basis. Thatís a work in process, so Iíll let you know.
I assume Iíll get a final bill so I can send you the balance due. Anyway, thanks again.
June 3, 2018
So satisfied. It was better than expected. We just love the design.
June 4, 2018
I am completely satisfied, it came out exactly as you had drawn it up and looks as good as I could have hoped for. You and your team did an amazing job.
Louis is scheduled to come by Monday to go over some watering with us and we will give him the final payment envelope then.
Tom and Maureen
June 2, 2018
The project turned out great and we could not be happier.
Also, we want to send kudos to both Paul and Greg. They were both great. They both presented themselves professionally and worked very hard all day. Paul retuned the next morning to tweak a couple of sprinkler heads and close out the contract. They both represent your firm very well.
So, as noted above. We are very happy with the outcome of the project and will not only pass on your name to neighbors and friends but look forward to working with you again in the future if a project comes up.
Best regards to you and your team.
Bob and Jane
May 26, 2018
Hi Steve and Jack,
I am very grateful for the attention you have shown to me as a customer, in having your guys move the two lights and trim the yard. They did great work, very quick and clean, and it was nice to see the one who worked on the yard last summer (donít know his name). We remembered each other! Manu took me through the yard and explained how I can maintain the various plants throughout the year. Itís definitely a learning process for me!
The yard looks great, we are so happy with it every time we look outside. We spend hours sitting at our kitchen table talking and looking out the windows. As soon as the weather warms weíll be spending that time outside!
If you are ever up this way, please stop by! I am active on NextDoor and promote your company at every opportunity. I hope it helps! If you ever have a need to Ďdemonstrateí your work to anyone and would like to show my yard, please let me know! I hope you enjoy your Memorial Day weekend, and have a great summer!
May 19, 2018
Thank you for taking the time to meet with me today. What a great way to spend a Saturday morning! Thank you for allowing me to come see your show yard. It is amazing!
My husband is definitely on board and we would like to go to the next step in planning. Would you let me know when we can schedule a time to meet?
May 17, 2018
I just wanted to swing around and say thanks. The real measure of a company is not just the service that they provide during a project but the service that they provide after. In this area, Hansen (and Louis) have excelled. All of the issues (even the smallest ones) have been 100% corrected and for that, we both thank you. In any event, I again renew my offer to serve as a reference for you - especially for anyone in Kottinger Ranch is considering a project.
April 3, 2018
Good morning, Steve.
I just want to drop you a note to say we have had another great experience with Hansen Landscape. We had our 5-year-old backyard (can't believe it's been that long) "refreshed" and made a few other relatively minor changes. Louis was fantastic from start to finish (as he always is) and made the job go without a hitch. Also, Miguel was great. He checked with Dale every time something came up to make sure what he did was what we wanted. He was on time every morning, cleaned up every afternoon, and kept us informed as to how the project was going.
I have to admit that I am very pleasantly surprised as to how even the minor changes and the "refresh" have made the backyard look even better.
Thanks again for the great work and more importantly, for hiring and training great people. They are a fantastic reflection of the quality of work we have grown to expect from Hansen Landscape.
Hope you are well,
Debbie and Dale
March 27, 2018
Everything was done as I had expected. I'm so glad to know your Company and do want to say a big thank you to everyone involved and the crew for a job well done! I am setting some funds aside for a future project. I hope your company will be able to take on for me.
Again, many thanks!